My drivers were very pleasant. I did not receive any communication before my arrival with details of whom my drivers was and what I should expect. I also did not receive any inquiry on my return to the airport. I had to track down via the message center in the app and then remind them that I was scheduled and expecting a return ride back.
We waited over 45 minutes to be picked up. The driver was not at the pickup location like all the other companies. The dispatcher was very rude and ignored my calls after a while. Another family member had to reach out because I called 15 times and he refused to answer. I will never use this company again and do not suggest them to anyone. This started off my trip with very bad energy being stuck at the airport with no one to contact.
Very reliable and communicated with me to make sure I was able to find my driver. My driver Salatile was very pleasant and helpful.
My driver was on time and very friendly. He was very professional and checked on me throughout the ride. I recommend this company for your transportation needs.
The driver contacted us right after we landed and sent a photo showing a sign with my name on it. We had booked a round-trip service. The driver was pleasant and professional, getting us to our destination quickly and without any issues. The transfer from the hotel to the airport was also punctual. A very comfortable experience. Thank you!
The private round trip transfers were both fine as far as friendly drivers who got us safely to our destination. I booked the transfer to our hotel to pick us up at the airport at 5:30 PM. When we arrived at the Cancún airport, we got out of customs very quickly so it was only 4:30 PM; however the people from the company were blowing up my phone asking where we were and saying that they had “been waiting a long time”. Not sure what that was about? That was the only issue really.
Was told by the airport staff that they don’t have their own drivers. They have random people drivers. I am traveling with an infant and a 8 year old. The first van left is because we were taking too long in the airport. We can only go as fast as the airport releases luggage. We came at 11:30am. By 12:16 they gave our van away. It’s a busy time for the airport. Nonetheless, they sent us another vehicle and that’s when the issue started. The second driver didn’t have any ID, permits or papers when asked to provide them by the airport security. Airport security told us to find other transportation because he was not a valid driver and could not provide proper documentation. I get a text from this trash company saying if I get other transportation that they will not refund me. How do you not refund me when you sent a driver without proper documentation?? The company then tried to tell me what was going on when I was sitting with their driver and airport security. I guess he thought I didn’t speak Spanish. The driver then said he found us another driver and they would be able to take us to our destination since he couldn’t. The company still wanted to go back and forth with me about sending a non-valid driver. Spend the extra money and go with a trusted company.
Nice comfortable ride. Friendly drivers, clean vehicles. Overall great experience from airport to resort and from resort to airport. Will definitely use again.
The drive was perfect. Everything was great no complaints definitely booking again. Our driver was very nice.
Driver is very friendly but a bit delay when pickup. waited for 20 mins but text to the company and respond right away.
Smooth and easy. Would travel with again. Made everything simple and we were able to find their location right after the flight.
Prompt pick up great communication leading up to pick up and the ride was comfortable. I would use this service again.
I forgot to book transportation to the hotel for our trip and booked as we were boarding the plane in Chicago The owner/driver was there waiting for us as soon as we walked out. I messaged from the plane about an hour prior to landing and he messaged back with details on how to meet. Perfection!
I had very pleasant experience while driving to the airport. Car was very clean and the driver very accommodating and nice to talk to.
Communication was very poor. Despite frequent updates and multiple messages about our plane being delayed no one responded. Well, there was a response but not until 2 hours after we were supposed to be picked up forcing us to find a different transportation to our resort. If you’ve never been to Cancun, the taxi drivers at the airport are intimidating because it always feels like a scam and they upcharge. I chose this company for its great reviews and too bad it turned out to be the exact opposite.
The communication of my tour operator on my return trip left little to be desired. They didn’t let me know that the driver arrived to my hotel and threatened to cancel my ride as a no show making the end of my trip really stressful. If a tour is going to be operating remotely, you’d expect that over communication would be a given. I actually had to reach out to the operator to see if they were going to pick me up. I will not be using this tour operator again and do not recommend it.
The driver/contact never showed up. We wait for them more than one hour. Even do I sent messages without any response. In addition one of their colleagues called them without any answer.
They were prompt and on time. The first driver met us at the airport with a sign with our name on it. He was very friendly and easy to talk to and gave us a ride directly to our resort. Our 2nd driver showed up exactly on time and was just as friendly and again very easy to talk to. He also stopped at a Pharmacy on the way back to the airport and came in with us to talk with the pharmacist and then waited for us to finish and then continued on to the airport. Very good experience and would definitely use your service again. Thank you.
Joaquin was an excellent driver! The drive was easy and through cancun. Traffic wasn't too bad and it was a Saturday which is usually busy.
Driver was friendly and a good communicator. The ride was comfortable and timely. I would recommend this service.
We ordered the Van for 9am and landed early at 6.50am. When we came out of the airport, our driver was already waiting us. That was a great surprise after about 15 hours travel time. The driver was very friendly and we had good conversations. We look forward to using Viator again on our next tip.
Excellent Services!!!!! Thanks the host because our fly was change 3 times and they assist me late hours and send me my transportation on time, Super CLEAN VEHICLE AND EXCELLENT DRIVER
The driver called me and lete know he was pulling up, and he asked where was I standing by and he would come and get me. He was very friendly and polite. Me & family came we flew in on different airlines, we didn't know that the airport had four terminals. So he picked me up at terminal 4 and then drove 5 miles to terminal 3 to pickup my other family members. That was greatly appreciated.
Armando, the driver, was nice enough, but communication was a nightmare. We were told to wait at the Welcome Bar which is in a different area of Arrivals. The driver was actually waiting at a different bar - the one where the taxi drivers are. Making matters worse, my cell phone was having issues accessing WiFi. If you book with this company, get their what’s app and figure out a pick up spot ahead of arrival. It took us one hour to find our driver and ate into our vacation time.
Driver was awesome, very polite and courteous. During the transfer gave some good information about the area that we are staying in.
Driver was super nice and showed up on time. Price was very reasonable compared with other similar companies. Highly recommend.
Everything went without a hitch! Everyone was friendly and respectful, accomodating and listened to our needs.
Really friendly and helpful. Pickup was flawless and the driver was awesome! I would definitely book them again
We were provided wonderful roundup service from the airport to our hotel and back. They were on time and provided us a very clean and spacious car. Would love to use them again. Thank you Beto!
Easy to find us, once you got through the gaggle of chauffeur and other tourists. Car was air-conditioned. For $75, a bottle of water would have been nice. He spoke English and drove very well. That's what really counts.
I had issues with a pre-booked transfer supplier on my recent trip to Mexico. I found Beto Go Travel who I was able to book last minute. The service was professional and friendly, and the prices were fair. Because we enjoyed the experience so much, my cousin and I cancelled our Uber trip in favor of rebooking the private transfer once more with Beto Go. We communicated via WhatpsApp and made out payment online. We got a great price for our transfer from Costa Mujeres to Playa Del Carmen. This has become my go-to transport company in Mexico.
Great experience, driver was on time and polite would use this company again. Easy to book and communicate was great
Our driver was easy to find at the airport. He drove calmly, his car was super clean and new, and he was pleasant and professional. 100% recommend.
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