Showed up only to hear they did not have a reservation and while asking for a resolution even though I had shown my booking and everything, was told wait possibly 45 minutes to wait for more people.
Not worth the headache or hassle. They are looking out for their business interest wanted to drop us off at the airport 5.5 hrs early with an infant . Paid them $166 for round trip, come to find out Uber is 30$ Won't work with you at all.
Very easy and convenient. We received an email from the provider with clear instructions where to go. The staff was waiting for us at the prescribed place, they were super nice and professional. We waited about 20 minutes and then the van arrived, and we were the only people on the shuttle so the drive to the hotel zone was super fast. The vehicle was very clean, and the driver was super nice, and drove in safely manners. All in all it was excellent experience - I will book the same company for the ride back to the airport for sure. Thank you MTS!
I booked private hotel transfer but flight got delayed. And we got put on a shared shuttle. Took 2 hrs to get to our hotel
Amazing service. Amazing staff. I highly recommend.
Worst experience of my life taking this shuttle. I took a trip to Cancun in November 2025. My shuttle was 30 mins late to pick my partner and I to take us to the airport to Fly back home. Luckily, even though our shuttle driver was late, we still had time to get to the airport on time. But the driver, Ricardo, was speeding down the streets on our way to the airport. After telling him numerous times to slow down, he kept insisting that he was going at a good speed limit. We then ended up crashing horribly. I ended up fracturing seven ribs on the left side and the impact of the crash caused my left lung to collapse. I was hospitalized for 19 days, and I stayed one month in Cancun, Mexico. From the very beginning of the accident the company has not done a good job at all of taking responsibility or any accountability for my injuries and all of my lost wages, both my partners’ and I. To this day, I suffer from my injuries, the trauma, stress, etc. and constantly going to physical therapy on a weekly basis. It’s going to be a year this November 2026. and to this day, the company has not communicated with me or updated me on my case at all. I call customer service at least 2 to 3 times a week, to try to get a hold of Jessica Huerta, the new supervisor in charge, or someone who can help me and every time they are no help. One of the customer service representatives, named Pablo, actually told me that my case was closed. I asked why, and they couldn’t give me a reason or any information on that. It’s unfortunate and unfair that I still have to deal with this. I need justice for myself and my partner. I would highly suggest to book with another company.
DO NOT BOOK with Mexico Travel Solutions! I wouldn’t want anyone to go through what my family has gone through. My sister and brother in law went to Cancun for vacation, and on their last day they got a vehicle from this company to pick them up at a specific time, but the driver was late and he was driving reckless that caused a terrible accident on the way to the airport. My brother in law got a few injuries, but my sister got severe injuries that she had to get admitted to a hospital and get procedures done out there in Cancun for several weeks. The driver tried to flee the scene but thankfully there were other people in the area that got involved. This accident was never reported, so my family and I had to go to Cancun to check on our loved ones and file a police report. Mexico Travel Solutions wasn’t even aware of the accident until I advised them about it. They never held the driver accountable for the accident. I was able to meet up with a supervisor from the company and they did “take care of my sister and brother in law” while in the hospital in Cancun. My sister eventually got a bit better and we were able to fly her and my brother in law back home where she continues to receive the medical attention she needs due to the injuries both physically and mentally, Once we got back home the company’s supervisor completely shut us out, she doesn’t get back to our calls nor messages regarding compensation for injuries damages and losses due to the accident. We won’t stop until we get justice for my family because they suffered a lot and continue to suffer from the injuries but also because I wouldn’t want anyone else to go through this and because the company thinks they can get away with something this severe.
The trip has been very well organized, very clean and friendly staff when we booked with our hospitality manager Adriana for our ex explorer. She offered multiple options that fit our budget. We have traveled to Mexico multiple times never to play Del Carmen or Kenton Roo or curette we would definitely recommend this resort to friends and family.
Very smooth trip, although my plane was late. 100% recommand if you're looking for a cheap reliable transfer.
MTS left us at the airport. Yes, left us! When we contacted them, they told us “if the van isn’t still there then they have already left.” This was ONE HOUR after our plan landed. We had just made it through customs and outside. The airport people were already helping us for a while before. So, this means within 45 minutes they left us.
We booked shuttle transfers from the airport to our hotel and back to the airport. Upon arrival at Cancun Airport, the MTS representatives directed us to a van without any company logo or branding. The driver spent approximately 40 minutes driving around the different airport terminals to fill the van with passengers. During the subsequent 1.5-hour journey, he spoke loudly in Spanish with another passenger sitting next to him the entire time. His driving was also reckless and inconsiderate, making the journey extremely unpleasant, especially after a 10-hour flight. Fortunately, the return transfer from the hotel to the airport was a completely different experience. Our driver was polite, professional, and drove responsibly. Based on these two experiences, it seems that the company has drivers who provide a much better standard of service. I hope MTS improves its coordination and ensures that passengers are assigned professional, considerate drivers, particularly after long international flights.
I had the perfect experience. Tonatiuh Cruz made my booking experience amazing
Excellent communication and instructions on what to do when arriving in Cancun. Easy to find transportation at the airport and they take care of you.
Erasto Lanciego was an amazing and attentive. Very great communication and polite
Good experience with the operator directly, was very helpful.
Initially, I was apprehensive and a little nervous on using any type of shuttle for my first time in Cancun, with my mother, however, it ended up being the best and wisest choice. We only had a couple of stops on the way to the hotel for other travelers. Overall, it took maybe 30 minutes. Maybe a little less for the ride, each way. For the price comparison to a taxi it was the best choice. I highly recommend. And don't forget to tip these hard workers! We tipped 40-100 pesos for almost anything we did in Mexico.
I had the most wonderful time in Cancun and I have to thank Tonatiuh Cruz from the MTS call center dept for all of it. He has helped me from beginning to end and made sure to check up on me to always make sure arrangements were made properly. What I needed to know to get to my hotel and back. He always made sure that I knew all the available activities to have a good time with my family and it was always at a great price I’m extremely thankful for all his help on this vacation.
Great service from beginning to the end. They were easy to spot, had our name ready on the list and very communicative with our ride.
Was not picked up at CUN as scheduled I don't recommend using this service. It was very hot and my wife and I are elderly.
Wait at airport was about 30 min for bus. It took about 1.5 hrs to get to hotel. Road construction caused delay. The driver was nice.
Very professional 😜 definitely we recommend.
Pickup was on time, good instructions meeting van as Cancun airport is chaotic. MTS representative onsite at Paradisus was Alex Villasenor who contacted us to schedule return trip. Service was excellent.
10/10 tobatiuhcruz help us out when we needed it appreciate his time and patience would comeback again with the same person.
DO NOT USE THIS COMPANY YOU WILL BE SCAMMED AND PAYING MORE WHEN THEY SEE YOU. We booked online and when we arrived they said we have to pay more money to make it private or wait for 3 hours for other passengers and we have book a private mini van and they said no you have to pay 50$ more for each person.
The ride was about 1.5 hours to get dropped off. The wait wasn’t too bad at the airport for the van driver to arrive. Would book again.
This company took our money, never showed up, and then falsely claimed we were the "no-show." We booked and prepaid for a private airport transfer. We were standing outside our hotel entrance before the scheduled pickup time and remained there for nearly two hours. The hotel bellhops knew we were waiting for this company and repeatedly checked for the vehicle. It never arrived. After leaving us stranded, the company refused to accept responsibility. Instead, they fabricated a story claiming their driver came to the hotel and that we failed to appear. Hotel staff confirmed that no vehicle arrived and that no no-show notice was ever left, despite the company claiming otherwise. When we demanded proof, they claimed they had video evidence. What did they send? A single screenshot. Not a video. Not a timestamp. Not GPS records. Not proof of the driver arriving, waiting, speaking with hotel staff, or leaving a no-show notice. Because they couldn't. They then refused to refund us for a service they never provided. Based on our experience, this company's business practices are completely unacceptable. If you book with them, be prepared for the possibility that no one will come to pick you up, and if that happens, you may find yourself fighting to get your money back while they falsely accuse you of being a no-show. We have filed complaints with the appropriate consumer protection authorities, notified our bank, and are documenting our experience publicly so other travelers don't end up in the same situation. There are countless reputable transportation companies in the area. Choose one of them instead.
I had a fantastic experience with this shuttle service! The booking process was incredibly smooth, and the driver arrived exactly on time—even a few minutes early, which completely took away any pre-flight anxiety. The vehicle was spotlessly clean, comfortable, and had plenty of room for all our luggage. The driver was professional, polite, and navigated the airport traffic like a total pro. I will absolutely be using them for all my future airport trips. 10/10 recommended!
Excellent and very professional
My flight got delayed by the airline by a couple of hours so I thought I would call and get the pickup time moved a couple hours later so we wouldn’t have to sit for hours at the airport, no big deal right? Well when i called i was met with a very cold and rude lady that refused any wiggle room in the pickup time and told us we would have to wait for hours at the airport. Please save yourself the headache and never use this company.
Please make sure you have the right area for drop off or they will over charge you. I had to stand in the sun for about 30 minutes while others just left
Drove us to our destination,no more no less,now just meeting the 100 character minimum,which is silly ,but ok ,I did it
My experience was great and stress free, Alex Villaseñor was my personal concierge and he was the absolute best, I couldn’t have asked for a better personal concierge. He was always one click or call away.
They have terrible service, not the van or driver but CS is bad and reps in hotel are harrassing customers. They retaliate against us and didn't honor the ride back to airport because we didn't listen to them trying to sell us tours...etc. we had to take a cab, which was a nice surprise: our private ride with AC for less than what they charge.
We had an amazing experience. Victor Rivaz took very good care of me and my daughter. He helped us book the private shuttle from the Cancun airport to playa de Carmen. When I reached out to him about excursions, he patiently walked through all of them with me. We were lucky enough to do the catamaran excursion to isla mujeres. Victor was very responsive and responded to my text messages quickly and was very responsive. I will never use any other services in future. This company is the best. Reach out to Victor Rivas! He is amazing!!!
I left a review of being stranded at the airport when my attempts to notify MTS of my flight change were ignored. I had already reached out to MTS prior to my review and they were refusing to refund. I had to pay a taxi to get to my resort, $150. They commented on my trip advisor review to reach out to them directly so they could correct it, however, that is just for show as I reached out to them again and they once again refused to remedy.
Kinda rude. We waited for quite a while before getting into a vehicle. Poor communication, we were given different instructions from 3 people. Very confusing.
All was good just waiting time was long to pick up others customers the price was very reasonable compared with other
This is a pretty easy service to spot on upon arrival. Instructions are clear. Wait time for shuttle wasn't too long.
Had to wait once we got to the pick point at the airport so that they could fill up the van with other riders…. Not long but there was still a wait in the van about 15/20 minutes
the WORST company ever. they never showed up either at the airport and hotel .. .and they dont want to refund what I paid ... they dont have a proof they showed up and either the confirmation of the time and hotel. This is ridiculous and expedia is covering them because they say is a good company... expedia doesnt care about customers and they do whatever the transportation company says.
They were right outside the door and easy to find. Great price and very fast. Would highly recommend.
Had to wait for about 45 minutes before the shuttle took off,,wasn’t expecting that. But ride to hotel after that was relatively quick.
We waited over an hour for a ride to our resort. I am disabled with a prosthetic leg. We stood there waiting and they just kept telling me 5 more minutes.
Great Transport Service Victor Rivas was our point of contact and he made our trip relaxing and stress free ask for Victor when booking
Never call againg, your personal sacks very bad actitud , may me Waite for 2 hours and charge me USD 75.00 on top of what a was charge
Joan from Mexico Travel Solutions is amazing and extremely helpful! Made our experience so much better here!
This was my fourth time using MTS for my transportation from Cancun airport to PDC and I will use them everytime. The service is excellent, drivers are skilled, and the vans are comfortable & modern. However, the top reason for me being a return customer to MTS is Mario. He was my concierge for my first trip to Mx and took such good care of me, that I have trusted him with my transportation & excursion arrangements everytime. He is accessible, kind, detail oriented, and always looks to make sure I have the best deal possible. Mario is the epitome of customer service and a major asset to MTS. Thank you for making every trip I make to Mx worry free because I know I can trust that you have it covered. 😉
Nice van, takes quite awhile to make all the stops, we were the last off, so it took an hour from the airport to be dropped in hotel zone. It was a good price and early to find at airport.
Once we got to our shuttle people they stated that they didn’t have our reservation booked until 3:00 PM when my confirmation email stated that we landed at 9:20 AM so we had to wait a while for someone to come pick us up.very unorganized
I had a great time it was easy gave them my name. Geraldi was such a huge help he stayed in contact with me coming and leaving. I will try again and recommend.
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