Cancun Airport Hotel Private Transfer By Minivan

Booking.com special offer Bit of if confusion as it was actually American transfer that provided the transfer. My battery was running very low so was not checking whatsapp Once I checked e mail it was sorted and drivers was there on 10 minutes Would have helped at time of booking if it was advised of this possibility. Driver Casear was excellent.

Amazing. Very easy to find them at the airport and very respectful.

Our round-trip went without any problems. MTS help booked. Our excursions. Gave us great rates and we’d love to book again. Alexa Cruz was a great advisor. she really went above and beyond and we could not be more thankful with our experience with MTS.

This company was 20 minutes late to pick us up on Sept 21st. I changed the time to leave to 10am sharp but asked since they were late to my pickup could I take another van earlier than my pickup at 9:30am on Sept. 26th when leaving. They said no. Definitely don't recommend this company and their pushy salespeople at the resort.

Joan Ku is the best! He was Very friendly and helpful!

Booked all inclusive Majestic Mirage costa mujeres with flights and airport transportation, I wanted to get as fast as possible could so paid extra for private transportation from Cancun airport to the resort which included in my email Confirmation no waiting time but me and my husband were waiting 15-20 min, n addition other people arrived at same (51) MTS stop point and were taken directly to their bus- not sure if was private(it was bigger van) so we felt little left out. The Van, car was clean and nice condition, plenty room with AC very satisfactory ride just the no waiting time for private transportation that we paid was disappointing.

Tonatiuh Cruz from the Callcenter was very helpful, transparent, and responsive throughout the reservation process. Everything was clearly explained, which made the experience smooth and stress-free. Highly recommend!

Seamless experience from start to finish. Tonatiuh Cruz from the call center dept was an immense help throughout the whole process. I liked that he could be reached through whatsapp at any time with any questions I had. I definitely recommend this service.

Jessica was great and extremely helpful making my trip great

Manuel Xool was wonderful to help us with last minute change, their shuttle service and drivers are awesome and very courteous.

My husband and I just got back from our trip to Riviera Maya, Mexico. The transportation to and from the resort is always my biggest concern. This time, we used MTS- Mexico Travel Solutions. Tonatiuh Cruz from the Call Center department was absolutely wonderful. He called me with all of the details, allowed me to schedule our pickup in advance and sent me his whatsapp number for easy communication. The trip was flawless, our drivers were on time and professional. I cannot recommend MTS enough. Thanks Tonatiuh!

We had such a wonderful trip and Carlos Bonilla scheduled our transportation to and from the airport. He also booked us an amazing excursion to swim with the sea turtles and explore the cenotes. Our driver/tour guide was Sergio which also was amazing. Highly recommend!!!!

Everyone was so friendly, Alexis Rueda was a huge help and kept checking in on us and making sure everything was good and gave us great days on the excursions we booked, highly recommend MTS and talk to Alexis Rueda if you need any help!

Alexis Rueda was amazing in helping plan and coordinate our trip and transportation. He was very patient and helpful. He should be rewarded.

I used this company (MTS) for the ride from the airport to my resort round trip. They were punctual and super kind. The price were reasonable, too. I like Robin super nice kind and very easy to chat. I will definitely use them again on my next visit to Mexico.

We had an amazing experience with this company. They probably the best so far in Mexico we had first booked a transfer from airport to thehotel with them and later on they offer us that they provide activities to. And they found a perfect activity for my family with two little kids. We had picked a swimming with dolphins. It was absolutely phenomenal. We had sucha beautiful day. My kids were in love with the dolphins. Everything was very professional, including transfer from your hotel and back.

Daniela helped me with my trip from getting picked up both arrival and departure. She was also very helpful with additional activities highly recommended she was very responsive.

Juan San Juan Roman was my agent and he was very helpful throughout the trip. From the day I arrived to days after my trip as well he was very helpful and ready to answer all my question and bookings. Even in the night when he was not at work he answered my querys

Excellent Service ! Carolina a represntative of MTS gave us an amaysing service . We also went to the Xcenotes with them and it was wonderful

I have been using MTS for my airport transportation for several years now. I prefer private transportation so I can get to my hotel quicker than if we have to stop and let other people off at their different hotels. MTS offers a very reasonable price for private transportation, great value for the price. This trip was exceptionally valuable because of our driver, Angel Rodriguez. He was very pleasant and informative on our journey to and from our hotel. He took us to our hotel and I told him that we would love to have him take us back to the airport on our return trip, he said he would try to arrange that, and to our pleasure he was able to make that happen. He is a definite asset to MTS. I will remain a customer of MTS as lonf as I am travelling to Cancun.

Wonderful service! 10/10 experience

Miguel Cortes with Mexico Travel Solutions (MTS) was available at our resort when we arrived. He helped us navigate the different excursions that were available, for the mobility needs of our group. Booking the excursion was easy, and everyone loved their day at Xcaret. On the day of our departure, our flight was delayed by a few hours and Miguel worked to find us an alternative plan so we could enjoy the extra hours at the resort, instead of sitting at the airport. He was responsive and had excellent communication skills. Our experience with MTS was exceptional, specifically Miguel.

We used Expedia to book our shuttle. I just received a phone call from someone named (Brandon) saying they are with Mexico Travel Solutions Shuttle and they are suggesting that I upgrade to a personal shuttle otherwise the trip from the airport to the hotel will be 4 hours due to traffic and having to wait for a plane. The upgrade would be an extra $150 US. We have now spent hours trying to cancel and find a new transfer. Nice of MTS to try and pressure a higher sale last minute so you can't cancel due to the 24 hour cancelations clause. MTS is not responding to Expedia. We are now fighting to be reimbursed.

I am extremely happy with choosing this transportation option. I was taken to my hotel and back. They were extremely helpful and on time. Very professional! Huge shout out to Yordin Huchin of call center for your excellent customer service.

Our experience with MTS was very positive. We were treated very well! Tonatiuh Cruz, del Callcenter me ayudó a coordinar todo.

Great experience. Easy to find and super fast.

Thank you very much Manuel Columba! I used Mexico Travel Solutions for airport transportation and tours during my trip to Cancún, and overall I had a good experience. Their staff was easy to locate at the airport, and the representatives were professional and helpful in guiding us to our shuttle. The vehicles were clean, comfortable, and air-conditioned, which made the ride relaxing after a long flight. The driver was polite and drove safely, and we arrived at the hotel without any issues. During the trip, MTS also offered excursion options and helped us organize activities, which was convenient because everything could be booked in one place. Their team provided clear information about pickup times and tour schedules.

2 excursions and airport transports were comfortable and on time

We used MTS for airport transportation during our trip, and unfortunately our experience was very disappointing. When we arrived at the airport, we had paid extra for private transportation because we were assured it would be available immediately upon landing. However, we still had to wait about 45 minutes before our ride was ready. The bigger issue happened at the end of our trip. Our pickup time to return to the airport was confirmed in advance, and we were instructed to be at the pickup location 15 minutes early. We did exactly that, but after waiting 20 minutes past the scheduled pickup time (so about 35 minutes total), no one had arrived. We called the company and were told the driver was stuck in traffic and it would be another 30+ minutes. Because the drive to the airport is around 40 minutes, and it was spring break with long airport lines, we couldn’t risk missing our flight. We had no choice but to book and pay for another ride ourselves. What made the situation even more frustrating is that we’ve called, emailed, and messaged them on WhatsApp multiple times since then and have received no response or assistance. We paid a significant amount extra for private transportation because we were told it would be faster and more reliable, but that was not our experience at all. We ended up losing money after paying for the service and then having to arrange another ride at the last minute. Overall, I do not recommend this company. When something goes wrong, it seems almost impossible to get any response or refund.

Excellent my reservation for the transportation was awesome I recommend them 100%

Ivan Guzman Tapia helped me a lot. He was very kind and attentive. Thank you so much Ivan! The other workers that I met were also very helpful as well.

We had a fantastic experience from start to finish thanks to our travel concierge, Yordin Huchin. Our return flight was unexpectedly canceled due to weather and Yordin helped ease the stress of it all to help adjust the transport right away. This is the second trip we have used this transportation company for and they are very punctual and professional.

Yordin Huchin from call center was amazing!! He helped us schedule tours and transportation and anytime there was an issue he would solve it immediately. I recommend him to anyone as he was the only person on our whole trip who helped us have a great time without problems.

BEWARE!!! We hired this service at a transfer round trip from the airport to our resort and for the return pick up. The first apart of our journey was fine but the shuttle service failed to pick us up for the rerun to the airport. We contacted them immediately through the valet at our resort, the driver had gone to the incorrect resort. They wouldn’t return to get us so we had to pay again for a taxi. I have sent countless emails and messages with THEIR confirmation email showing which resort we were at along with numerous pictures, QR codes and confirmation numbers that proves we were at the resort we booked them for, they keep showing us an address to another incorrect resort even though we have their confirmation booking email. Their driver went to the wrong resort for the pickup I have requested a refund for the return portion of the booking. However I have only been getting the run around. Asking continuously for the booking number which I have provided along with proof of their mistake. I’m sure that they are making things difficult in order not to issue the partial refund. I would defiantly be very wary of booking this company as our hotel valet says they are VERY unreliable and this happens countless times a week. I would not use their services again. I am hopi g that with continuous communication I can get my partial refund and if so I will update my review immediately. Until then their mistakes will cost you money BEWARE! Carolyn E and Doug H

Gina is the best! She is very helpful! Booking through her made my trip a lot smoother!

We booked a shuttle through Expedia which showed good reviews. Communication leading up to our arrival was really good. After arriving we waited well over an hour if not closer to 2 after being told it would be about 15 minutes. After waiting we asked if we could have an update on the ETA of our shuttle and we were told we would not have a private transfer but we would have a shared shuttle. This more than doubled our transfer time. We had booked close to the airport to avoid a long shuttle but we ended up in the shuttle for over an hour. We ended up arriving at our hotel over 3 hours after we landed, and the driver drove away with our luggage. We will never book this company again.

We found MTS at the Cancun airport without any trouble. The spot for pickup was a bit of a walk and we waited 15 minutes there. Once in the van, we were promptly and safely taken to our resort. The driver for our return to the airport was perfectly prompt.

The actual transportation part of this was fine. Prefer Amstar but they weren’t an option on the package I booked. When I went to the MTS rep (Joan Ku) at the resort to confirm pickup time, I asked about a Tulum excursion and the Monkey sanctuary in Akumal. He said the monkey sanctuary was basically a zoo and there was zero interaction with animals Ang suggested an Xcaret excursion instead. We had heard otherwise, so we caught people coming back from the excursion the next day. They said it was amazing and nothing like what the MTS guy told us. So we booked it with Leo at the little plaza shops in Playacar across from one of the other RIU resorts. It was cheaper than what the MTS guy quoted and wow it was amazing. I cropped myself mostly out of the photo, but that’s a monkey on my head! You can pet goats, a boa constrictor, have a very cool monkey interaction, and pose with parrots & macaws. You also learn a lot about the animals they are caring for. Disappointed that the MTS representative chose to lie to us and steer us toward Xcaret for what I can guess is a little bigger commission. I’ll be sticking with Amstar for transportation and my man Leo for excursions when I’m near playacar.

MTS is not reliable transportation. Our flight was delayed which I am certain happens on a daily basis, but they did not have anyone available to pick us up on arrival at 9pm. We tried to call the number several times, even an airport personnel member tried to reach them and no one ever answers the phone. We ended up getting a taxi after an hour of trying to reach them. I reached out 4 times since then over the past week about a refund and was never able to get anyone on the phone. This place is a scam!

Waited 30 min by van then spent 30 min driving around airport collecting people. An hour later we ended up where we started!

I had confirmed my airport pick-up details with Mexico Travel Solutions (MTS) days before my arrival on January 2, 2026. Unfortunately, MTS was not at the airport to pick me up. After searching frantically for about 20 minutes for MTS, I was approached by a tall, young Mexican man, who stated he was a "supervisor" with the company. This supervisor called MTS and MTS said the driver was not at the airport, but was about 2 hours away. I also spoke directly to a person by the name of Pedro Garcia from MTS who suggested I had the following two options: (1) I could wait for the driver who would be arriving in less than 2 hours, or (2) take a taxi from the airport to the Vidanta resort. Mr. Garcia assured me that I would be reimbursed for the taxi fare by MTS and to get a receipt from the taxi driver. I told the supervisor and Mr. Garcia that I would pay for the taxi, based upon their assurances of reimbursement and I was exhausted. The supervisor then insisted I pay him the $130.00 for the taxi ride, which I gave him in US currency. The taxi ride took about 35-45 minutes. When I asked the taxi driver for a receipt so I could get reimbursed, he told me he could not give me one. He said, "your money is at the airport." At that moment, I realized I had probably been scammed by this so-called supervisor and Pedro Garcia. On January 3rd, I called MTS and spoke to a Customer Service rep named Adam. I reiterated and registered my complaint about MTS, requesting reimbursement for the taxi fare of $130.00. I also followed up the phone call with an email provided by Viator, to the representatives at MTS about this situation. As of this date (January 23, 2026), I have not heard from Mexico Travel Solutions. Therefore, (1) I will be filing a complaint with the Buro de Mejores Practicas Comerciales, Mexico's Better Business Bureau, and (2) alerting the Cancun police so that other unsuspecting tourists, or a woman traveling alone, would not be scammed at the airport. Margie B.

SCAM - buyer beware. This company uses some very dodgy practices on the ground at the airport. They are probably ok to use as a walk-up, but beware if you pre-book or pre-pay for any service. As a pre-purchase you go to the bottom of the list because you represent no additional money to the managers at the airport. How the Scam works: Lets say you pre-purchase a shuttle from Mexico Travel Solutions (MTS) for $300 round trip for Cancun to your hotel - great - you just started the scam. By pre-booking, you have guaranteed 1 driver and 1 van will be at the airport when your flight arrives. Now the manager on the ground can put you on that van and make no money, or they can sell your pre-booked van to walk-ups and make $$$. Walk up 1 ways are generally $100USD and if you booked a private shuttle, they might be able to fit 8-10 people in that van for hotels around Cancun. Not only will they make $800-$1000 cash, for the van you paid for, but that van will be back again much quicker going to local hotels, vs going to your hotel. So they might get 2-3 trips in the same time it could have taken to drive you to your hotel. Manager on the ground makes $2000-$3000 cash, you are SOL. This happened to us. We pre-booked, pre-paid, private shuttle through Expedia. Got texts, emails, What's App chats confirming everything - they also want to sell you additional packages. Was told everything was set, we wouldn't even have to wait, they had our flight number and the van would be waiting. WRONG! Once we arrived, we were told it would be 15min, then 15min more, then 30min. Then the manager taking reservations left and someone new arrived. During this time van after van after van was packed with walkups going to Cancun hotels, paying $100USD cash per person. Finally after 2hrs and multiple exchanges, then manager said "Sorry - we don't have any vans left, you can take a taxi or there is a bus to Playa Del Carmen." No offer to book a taxi, no offer to help arrange with another vendor. To make matters worse, they marked us as having used the service, because we checked in, so no option for refund and no support from Expedia. TOTAL SCAM!

Slight bummer of an experience. On a prior trip thru cancun, i recall throngs of people and super aggressive cabbies. I wanted to avoid that this time, so i splurged on the MTS private transfer with a meet and greet package. No one was waiting for me with a sign, I had to find them. I had a rather long wait for them to arrange for a private shuttle to drop me off. For my departure I contacted them 48 hours ahead of time and was given a crazy early timeof 0355 for an 0830 flight, I was told it gets assigned by a software system. I woke up early, and was out front by 0330, at 0405 AM, I emailed them back a snarky email saying thanks for waking me up so early and then ditching me. I actually got a call back, I was told the driver came and waited and left, I said no f**cking way I have been here. So they sent him again, and MTS called me back asking where was I as the driver was out front waiting. NO DRIVER at my location. I said this is BS, where are they, turns out the driver just read Marriott off of the reservation and went to the one he knew. NOT the right one.When I did get picked up, not so much as an apology or Im sorry or nothing. Needless to say I still got to the airport by 0500 and that was still crazy early. I may consider using in the future, but not for this white glove service,

Don't book your transport so the this company. Our flight arrived on time. We waited outside the airport as instructed for our ride and they never showed. They wouldn't answer the phone. When we finally got a hold of someone they said there was an accident and they would be there in 2 hours to get us. We hired a taxi and then they wouldn't refund our money. Like we were supposed to wait for 3 hours!!! They were then rude on the phone and tried to blame me for "not finding them and waiting" Expedia tried to get our money back without any luck. Don't book with liars and a company that won't show up or refund money when they don't.

I do not recommend MTS Travel Solutions. You are much better off using a standard rideshare service instead. I booked a private minivan for an airport transfer, and the post-booking experience was incredibly frustrating. It was nearly impossible to reach customer support after making the reservation. When I finally did get a hold of someone (after hours of trying), they were unhelpful regarding a scheduling issue. They had set a pickup time more than 4 hours before my flight and refused to adjust it. While I understand logistical constraints, I expected a level of empathy and flexibility that MTS simply did not provide.

IF YOU HAVE CHILDREN PLEASE READ THIS REVIEW BEFORE BOOKING!!! We booked this transfer well in advance with an infant on the booking. We were advised that we can bring our own car seat and install in the vehicles. Both vehicles to and from the resort did not have proper seat belts or seats for safe installation of a car seat for our infant. Our car seat is a standard approved Canadian car seat, and did not fit between the seats in the vehicles, and the seats were not nearly deep enough to support a car seat, and only had a single fixed lap belt. Our vehicle was also not ready at the time of our arrival in Cancun, and we had to wait an additional 20 minutes for a vehicle to arrive after we met the representative. I was in contact with a gentleman by the name of Paolo Olvera and let him know as soon as we landed, and he had over 30 minutes to ensure a vehicle was there, but he still did not arrange a vehicle to be ready for us when we received our luggage. We had to wait late at night with a infant for a vehicle we paid alot of money to ensure a smooth transition to our resort. I was also in contact with Paolo Olvera within 24 hours of our arrival and informed him of this unsafe vehicle and requested a proper vehicle for our return. He informed me that this would be taken care of. I confirmed this with him the day before our return and he reassured me that the request was taken care of. I also asked him that if this was not possible, to let us know so that we could arrange a safe vehicle for our return trip. He ignored this message and did not respond to let me know, so I trusted that he would provide a safe vehicle. At the time of our return, the exact same vehicle was provided. The driver refused to understand our issue and did not speak any English, and so we were forced to install the car seat unsafely. They offered me a cab for $60USD but would not pay for this for us. They said "this is your ride, take it or leave it". This company has unsafe vehicles and risky transportation, especially for those travelling with children or infant. They are poor communicators and tell you they will sort it out but do not listen to any requests or provide us with the truth about what they can or cannot provide. I have reached out to multiple email addresses (including the one in their response to another review) as well as their online form submission and I was told I would get a response within 24 hours. I still to this date (2 weeks later) have received no response from the company.

I booked MTS private transport from Cancun airport to Ventus Ha resort which is close to 30km from airport. I booked return for 110USD. We were family of 5 and 4 big bags so big van was great. I got a what’s app message from Paolo Olvera a day before on what to expect and whom to reach out at the airport. This was great and our travel was very seamless. I would recommend MTS travel and Paolo was great

Our family did the private shuttle to and from the airport. We also did a couple tours with MTS and were very satisfied with the tours and the help we received with our concierge from MTS Fermin Ramos who was so helpful and very responsive with all our concerns and questions. Thank you Fermin so much for making our experience amazing.

When we booked the tripe, we were told we would be provided: Cold Corona beers Bottled water or Coca-Cola, Artisanal bottle of tequila. Nothing was provided.