Airport Shuttle To Cancun And Hotel Zone

The driver was very professional.. The name of the is Miguel.

I booked with this company Customer service rep named Adriel told me to put Cancun because my hotel was not not listed Was told that for a 22 minute ride from the airport I’d be charged an extra $80 CAD when we already spent $97 for a round trip transfer from the airport Attempted to cancel before the 24 hour no refund policy and the representatives told me I could not cancel because their offices operate in a different time zone. How is that my problem if I’m still outside of the 24-hour no refund policy? I booked before the no refund was in effect but they made sure to waste my time. We had to get a last minute ride with Cancun shuttle which was EXCELLENT. Caribbean transfer did not pick me up at the hotel, the operators refused to give me back my $100. Do not book with these scammers

they were very professional and communicated well and showed up on time!

Great and fast experience thank you

Great experience- on time and clean car

Great shuttle service to Playa del Carmen. Easy pickup from the airport, comfortable ride, and very friendly driver. Everything was smooth and on time—highly recommend! Since we had kids on our trip it would be cool if the shuttle could provide some entertainment for them, it’s only a suggestion.

Miguel Angel is thoughtful kind and professional. He got at hotel 15 minutes earlier and tracking the traffic closely. We can enjoy the lounge after the check in at the airport as we planned. All thanks to him. Will come back soon

Excelente services pick.up On time.good communication.Time wait veri nice cheer very friendly I recommend

We were referred to Caribbean Transfers by a Facebook group for our resort. We purchased the round trip option. Here’s the TLDR: they were very late and they STOLE my husband’s suit. They were about 35 mins late to pick us up from the airport. When we were due to return, we had scheduled for pickup at 1430. They did not arrive until 1525. When we asked the person via WhatsApp they were rude and dismissive saying there was traffic. During that time I checked on google maps, there was not any traffic noted at that time on the way from the airport to the hotel. We almost missed our flight and would have, had it not been delayed. Then the drivers were fine, a bit aggressive on their driving. But the one thing that I want to bring attention to is that we had two backpacks, a suitcase and a suit. When we got out, we were provided with our luggage, which did not have the suit. We reached out to the company and they took a very long time to get back to us, denying they had his suit. We know with certainty that the suit was put into the vehicle and then not given to us. They stole my husband’s suit. I’m so upset by this and heartbroken by the way the situation was handled. We could have had them drop it off with our friends who are in Mexico for safe keeping. We would have even paid. But instead, they lied and kept the suit.

Horrible experience. Waited 40 minutes as for shuttle as they kept texting me they’re on their way. Eventually gave up and eventually took a cab. I contacted them for a refund and they refused saying they were there when there was clear evidence they were not. Viator had to step in for me to get my money back. Avoid this company

Horrible experience no show despite giving time of arrival flight number and all details. No body was there to take us to the hotel. After a call by one of the taxi personnel, they said they were late and would come in an hour so we took a taxi instead costing us 3 times the paid rate. AVOID AT ALL COSTS USING CARRIBEAN TRANSFERS. TERENCE REBELLO

Gerardo picked us up and Eddie dropped us off. They were both exceptional guys and will use them again on our next visit to Cancun!! They were both times waiting for my arrival, good communication via IM on arrival and departure days. They even had a sign with my name in it. Loved that!! So happy we found them and gave them try.

Easy, friendly, and professional. I just wish their sign was bigger lol. Other than that it was a safe drive as a solo traveler.

this company along with Holiday Extras how we booked it with thinks its acceptable to leave you stranded at the airport,if you get held up for more than 45mins because of a luggage carousel break down and slow customs. thankfully tui.co.uk sorted it out when they did turn up the driver refused to enter the pickup zone wanted us to leave the pick up zone and go to another part of the airport which the security at the airport strongly advised us against he also coverd his face in the selfi they send you to know what your driver looks like. all in all very stressful after a 10 hour flight

I contacted the company when I arrived on time from my flight. I was told my pick up would be 2 hours from when I landed. I was told to arrange a different transportation by the company over the phone. I then contacted the company via email and they told me I was marked as a "no show" and I would not be getting a refund. I had them confirm with the staff member my story, and eventually after saying I was involving Viator about the experience and the USA number, they told me I would receive a full refund. I have yet to see the refund.

Easy to use and great communication. From the moment our plane landed, we knew where to go. We saw a sign with our name which is helpful with so many trying to get your attention,

I reserved it and they reached out right away and were able to help me identify that the hotel I was staying in was not part of the “Hotel Zone”. I really appreciate that good customer service as now I can book correctly. Much appreciated Thank you.

Very good driver, he made good conversation, and last but certainly not least, we got to the airport safely!! My family and I had an amazing vacation

Good driver straight to the destination no hassle or anything. It was perfect for our needs on getting to and from the hotel

Very good on time and friendly driver thanks. Some want ready waiting at the destination point . Very easy to understand. I saw some bad reviews, but for me so far is good

Had a great ride with Charlie Flowers, he was very friendly and a great driver! He was punctual and managed the traffic very well.

Charlie Flowers was a fantastic driver! He was very friendly and communicative, and he got us right where we needed to be!

Drivers were very friendly and professional at all times. Thank you for the nice hospitality and professionalism. Will use this service again.

Eder arrived on time and made the whole transfer to the airport smooth. He’s also hilarious! Would highly recommend booking with Caribbean Transfers.

Charlie Flores was a lovely and friendly driver! He drove very safely and was so kind to us. Overall we had a 10/10 experience and recommend him!

Excellent! Reliable. Had the car seat installed. Answered by text./WhatsApp Air conditioning was full blast and worked perfectly . They Al were organized and on time and kind

My driver Eder was excellent! He was very nice and the seive went by quickly. I took away one star because there was a bit of disorganization at the airport and I had trouble finding the agent at the designated meet up location. Other than that everything was great!

Eder was fantastic! Caribbean Transfers was so good at communicating to coordinate pickup and drop-off. They were on time and had A/C (thankfully!). Eder regaled us with adorable stories about his family and information about local places along the way. I would recommend anyone to use this service

Apr 2025 • WORST TRANSFER SHUTTLE CARRIBEAN TRANSFERS I paid more money to book a sedan vehicle for our airport transfer at Cancun airport. My wife gets carsick if she travels, even a short distance, in a van or bus. We book a car shuttle everywhere we travel. I have never had an issue with this. Despite me reserving this transfer in advance, Caribbean Transfers sent me on a 2 hour ride in a old van that had many vibrations. The vibrations were so bad, it was like the van had no shock absorbers. It was full of garbage, smelled bad, looked like the radio was stolen (so no music to say the least), had dirty windows we couldn't see through or open, and had terrible air conditioning, so was very hot. The driver was also scratching constantly at his many skin lesions and was picking his nose. His skin was flaking towards us in the seats behind. We stated, clearly, to the agent that escorted us to the vehicle, that we had booked a sedan. They spoke poor english and only said that it would be a few hours before a car was available, but that it was no guarantee, even then. We messaged Caribbean Transfers on Whatsapp to complain, after we reached our destination. They only offered a discount on a return transfer, and not on the money I already paid for a sedan transfer. We called the company and spoke to Michelle, and she refused to put us through to a manager. This is how his company deals with customers. They misrepresent and then they have no accountability. I would never book with them again, and hence did not take up the offer on the return transfer. Any company that would send such a van to transfer clients has no clue how to run a business. My wife was sick for 2 days after this transfer, which was a horrible way to start a vacation. I will be contesting this charge with my Visa, as this was not what I paid for.

The air conditioning was not working, and the back seat was inaccessible because the entry seat did not fold down properly. As a result, one of us had to sit in a cramped front seat next to the driver, which was very uncomfortable. all the service lights on the dashboard were illuminated, clearly indicating that the vehicle had not been properly serviced and was likely not in safe operating condition. Despite these issues, we were charged $40 plus tax for a ride that lasted only 15 minutes. This experience did not reflect the service that was advertised, and I believe customers should be made aware of the actual quality of service provided.

Great experience at fair price! They were responsive and kept contact with me all the time. I booked the departure transportation too.

I booked this service for my round trip transport from the airport to the hotel and back. It was a tiny bit hectic in the airport but that was probably because I didn’t see the WhatsApp messages when I first landed. I will say it’s super easy to communicate with them. I would definitely use them again.

The Driver was on time and friendly has promised on the reservations page. Happy with the shuttle service.

I booked Carribean Transfers through their website. On their website you are given the option to pay in advance or pay at the time of pick up at the airport. As I am a believer in paying "cash" we chose that option believing that we are supporting the local folks. Our flight was delayed leaving Toronto and we were in constant contact with the company through messaging. They asked for a photo of the 2 of us so that they would recognize us when we arrived which we provided. Upon arrival at the airport we went to the allocated area and connected with the representative. We waited for one hour for a vehicle to collect us. Another couple arrived 30 minutes after us and were taken on the next shuttle heading out and we were told that it would be another 10 minutes for us. That is there line... "it will only be another 10 minutes." It is now 10:30 p.m. and the airport is pretty much emptied out. At this point we were informed that there were no more vehicles available and that we would need to find our own alternative transportation. I asked why the people who came after us were taken and we were left behind. I was informed by the company through a text message that the people who pre-pay receive priority. If that is the case they should never offer the option to pay in cash. We ended up hiring a taxi at 3 times the cost. I would never recommend this company as they are very unreliable. If I could rate them a zero I would.

Wonderful friendly driver, clean car, driver was on time and helped us load and u load our bags! Highly recommend their service!

The trip from the airport to the hotel was a little dicey- it was an older van with broken/un-useable seatbelts. That said the driver was polite and drove safely. The return trip to the airport a few days later was great- a bigger, fully equipped van again with a friendly and safe driver. I'd use them again!

Great service and although the airport arrivals are always hectic, I appreciated their patiences in all of our group grabbing our luggage, de-boarding and going to the designated spot~ this took longer than we expected, but they stayed and waited for us~ they also offered a quick spot on the way to grab some quick supplies~ we absolutely tipped. Thanks!

Our experience began very positively - we were contacted the day before by Caribbean Transfers via WhatsApp to confirm our flight arrival information into Cancun and we received several follow-up messages between when we landed and when we exited the airport, including one with a picture of "our" Caribbean Transfers contact person at the spot we were to meet him. From this point on, it all went downhill badly. When we got to the pickup location, our "person" was nowhere to be found, nor was there anyone else from Caribbean Transfers there to meet us. We found a Caribbean Transfers clipboard on the ground so we knew somebody from the company must be nearby. About 10 minutes later, a different Caribbean Transfers person appeared (we never did see the guy who sent us the original photo!) and told us she would now call a car for us, which would take another 10 minutes to arrive. We have never made an airport shuttle reservation and NOT had "our" vehicle waiting for us, so this was really annoying. We rolled with it and the transfer driver did arrive after 10 minutes. The rest of the drive to the hotel was uneventful. Our return trip to the airport was another series of frustrations and near-disasters though. When I booked the reservation, I filled out the form letting Caribbean Transfers know the time our plane was scheduled to depart from Cancun. This is how we have done it with every other airport transfer service we have used. The day before I reached out to ask the time we'd be getting picked up at our hotel, only to find out they had put our pickup time down as the time of our flight's departure! Good thing I was proactively checking on this the day before so we were able to arrange a more appropriate pickup time. The last disaster was the pickup driver. He was outside our hotel on time, but with no sign in the window of his van to indicate either he was with Caribbean Transfers or that we were his pickup party. When I went over to ask him if he was with Caribbean Transfers, he said he was with a different company. I later saw he was wearing a Caribbean Transfers shirt but he had a jacket over it so I did not see the company logo on the shirt at this time. I reached out Caribbean Transfers via WhatsApp and was told the driver was in the lobby of the hotel with a sign with our name on it. Nope. He was just sitting in his vehicle scrolling on his phone, not showing the least interest in trying to find us. Eventually we figured out he was our driver and the trip to the airport was mostly uneventful. He got us to the correct terminal but could not remember that we were traveling on Jetblue despite our telling him so at least 3 times. He kept thinking we were traveling on Sun Country, so he dropped us off at their departures door, which was the last door in the terminal. Jetblue was the first door in the terminal so thanks to this error, we had to then walk all the way back to Jetblue's kiosks. Bottom line - we can forgive one mistake but this was over the top sloppiness pretty much across the board. I cannot recommend this company and will definitely not use them the next time I'm traveling to Cancun.

The ride from the airport was excellent. Full of conversation and the vehicle was nice suburban . The ride from hotel to airport was bad. It was box van with no air conditioning, and a driver dodged in and out of traffic. Hard braking and whiplash speed ups, and again no air conditioning at 80 degrees.

Shuttle was on time for pickup and dropoff to airport. The pick up was a little contusing, because my phone does not work outside of US. Was to able to find shuttle thru the chaos of Cancun Airport.

Used Caribbean transfers twice , both from the airport to hotel and then from another hotel back to the airport . Friendly helpful staff who communicate brilliantly with you on what app . Reliable and would highly recommend , particularly Mr Joel Gonalez who dropped us off yesterday ! Spoke fluent English as loved in States which is useful . Nice man and company overall .

Our driver went above and beyond. He made the trip very enjoyable. He pointed out things to do and see and made us feel very comfortable

Easy peasy!! Found the agent within minutes of exiting the airport. Pick up from resort to airport was just as easy. Very friendly and efficient!

Waited over an hour for transport from airport to hotel. And then day before leaving (today) I have been trying to get confirmation of our pickup to go back to airport. Online booking says the trip is complete already. I’ve emailed and texted several numbers with no response.

The booking agent booked the wrong destination. I had to hire private taxi on the spot. Please refund my $45 right away.

Very efficient company. Kept us advised through text messages and email. They informed us where to meet the van through text. it was my fault that I got side tracked by annoying airport sales people. We had virtually no wait at the airport. There was an email and text message of the hotel pickup one day before transport. I changed the time of hotel pickup with ease. The transport was on time, the driver courteous and the van was clean. Highly recommend.

Prebooked round trip rides to and from the Cancun airport on 1/14/25. On the return, the driver was so late that I had to eventually get a cab. I was told multiple times by the customer service that the driver would be there in a few minutes which kept being prolonged and he had still not shown after more than 45 minutes. I requested a refund for the ride I did not receive and was offered a credit which I have yet to receive 3 days later. I did not have the luxury of waiting possibly an hour or more as I had to catch my international flight. Beware prepaying for this service. I will have to dispute the charge with my credit card company.

Service was good. Took a litlle while to find the person, and then for a car to leave and take us, but overall good service, I do reccommend it

I do NOT recommend this company. They are unreliable and do not provide what they offer. Use Amstar or arrange transportation through your resort instead. You can see all of this is accurate through our WhatsApp Chat screenshots attached. This was the email that I sent regarding our service: I am writing to follow up regarding our refund request for our recent booking. As a travel planner, I would never be able to recommend your company to any of my clients if this is not reconciled. Attached you will see a screenshot of our reservation: Name was given 10 people Crafter 15 passenger van Roundtrip Jan 1 and Jan 7 Cancun Airport to Margaritaville Island Reserve and back $300 USD paid by name of person who paid Attached you will also see that, on the day that we made our reservation 12/28, we could have reserved two 8 passenger vans for $202 total. This would have provided us with enough space for all AND cost $98 USD less. Instead, we chose to ride together and pay the extra money. However, upon arrival we were provided with one van that didn't even have enough seats for all of us (9 seats so we had to sit 3 people where 2 belong) AND were promised two Nissan Urbans for the return to the airport but yet again, your company only sent one. See the attached screenshots of our WhatsApp conversation for your reference on this matter for verification. During our trip, I attempted to be kind and only request a $100 refund, $50 each way for not being provided with what we actually paid for. Your company refused for our arrival trip and stated that we had already received a discount. So what? We still hadn't received what we paid for, so what does it matter if we purchased at a sale price? When it was confirmed that there was no Crafter 15 passenger van in the fleet, we were only offered $50 compensation. How doest that make sense with the information I have provided above? So now I am requesting $199 be refunded to our credit card as this is the equivalent of what we could have booked for $101 originally. I look forward to your response and resolution by Thursday. I will leave my formal review through trip advisor, your website, Google, yelp, and all social media platforms then. I still haven't received a response from this company.