The rooms are mid grade but the bathroom is very large with two basins and a shower. This helps a lot because clothes get wet often and need to be managed. However, drying the clothes was a problem because there is no arrangement for laundry. We had to dry them in the shower area and the window. This meant clothes would remain wet for over 24 hours. The marble flooring in the washroom and bedroom is also practical. The lobby, swimpools, restaurants, beach and facility are very good and impressive. Plenty of food options which are practically unlimited, including items from the coffee shop. Some restaurants are exluded from the package so have to pay carte prices. Still, the inclusive restaurants are more than enough. We smashed the cold coffees and ice creams. The sushi is very high quality, highly recommend. The entertainment is also very good for keeping nights busy. I highly recommend the Michael Jackson tribute show, super energetic and we'll performed. Access the beach easily. Note that the neighboring beach provides access and shortcut to the ferry. Bargian a lot during local shopping. They will most likely reduce the price by 40%. R2 bus is very convenient for travel. Do your shopping from the local stores.
The Sens Cancun
Address: Blvd. Kukulcan Km 4.5, Kukulcan BoulevardAvailability
Description
Experience a fantastic all-inclusive stay with a wide variety of entertainment, specialty restaurants, bars, and spa treatments at The Sens Cancun. This resort offers the best family vacation, or the most relaxing retreat with a world of adults-only benefits, such as rooms and suites, haute cuisine restaurants, numerous bars, amazing shows, exclusive zones and beach clubs. When you stay in the Sian Ka’an room category, you’ll also be able to enjoy the facilities, restaurants, bars, and entertainment in The Pyramid at Grand Oasis, featuring benefits of the highest level.
ALL-INCLUSIVE PLAN
- All meals: breakfast, lunch, dinner, snacks
- All alcoholic and non-alcoholic beverages (select premium brands available with surcharge)
- Room accommodations
- Concierge service
- House shows and entertainment
- Daily activities program
- Supervised kids club for ages 3-12 years old
- Kayaks
- Gym
- All hotel taxes and gratuities included
POOLS
- Infinity pool
- Freeform pool with dedicated kids’ splash zone
- Pirata’s Bay Beach & Pool Park
- Yucatan Jurassic River
- Kids Club pool with waterslides
12 RESTAURANTS
Adults-Only Haute Cuisine Restaurants
- Careyes: Gourmet Mexican & French fusion
- The White Box: Mediterranean Gastrobar
- Sakura: Peruvian & Japanese fusion
Other Restaurants
-
Market Place Food Hall
- Bites: Gourmet American Food
- Le Buffet: Buffet
- Cafe Del Mar: Grill & Seafood
- Maki Taco: Japanese & Mexican fusion
- Alma: Mexican gourmet
-
Las Palmas Food Hall
- Dos Lunas: Italian cuisine, pizza, pasta, ice cream
- Akeru: Sushi
- El Buffet: International buffet
-
La Hacienda Food Hall
- El Buffet: International buffet
- Los Agaves: Traditional Mexican
- Sweet Palm: Children’s buffet
- Cocoa: Grill & Seafood
- Isla Mujeres: Sushi by the pool and beach
- Le Petit Chef: Sensory Gastronomy ($)
-
Sensoria
Gastrobar
Open for dinner
Reservations required -Adults Only
Restaurant hours available in the Oasis Hotels & Resorts App.
11 BARS
Adults-Only Bars
- Sensoria Champagne Bar: Premium beverages and snacks
- Havana Cigar Bar: Premium beverages, cigars & cigarettes
Other Bars
- Coffee & Me by Grand Sens Cancun
- Cafe Del Mar
- Lobby Sports Bar
- Isla Mujeres Beach Bar
- Cocoa Bar
- Los Agaves Bar
- Coffee & Me by Grand Oasis Palm
- La Cantina
- Sensoria Smooth Bar
Bar hours available in the Oasis Hotels & Resorts App.
FAMILY FUN
- Pirata’s Bay Beach & Pool Park: splash zone pool area with slides and water trampoline, wading pool, zip-line, camping zone, open-air movie theater, and games aboard a docked pirate ship
-
Pirate Ship Adventure Cruise: 1.5 hour ocean cruise for the entire family
- 4 tours per week, reservation required (made at resort); subject to availability
- Yucatan Jurassic River: Winding pool in a pre-historic dinosaur theme
- The Arcade: Interactive video games such as racing, sports and dancing
FULL-SUPERVISED KIDS CLUB
The Baby Blue Crab Kids Club has unlimited fun for children ages 3-12, open 9am-7pm
- Shallow pool with waterslides and mushroom fountain
- Video game lounge
- Arts and crafts
- Restaurant
- Movies
- Daily activity schedule
ADULTS-ONLY REST & RELAXATION
-
Sensoria Chill Out & Spa ($)
Sensoria Spa offers a space for adults only, with a full collection of services that incorporate ancient and modern techniques with all-natural products. The outdoor garden area features private cabins for body treatments, Balinese beds, pools and jacuzzis to help you relax while surrounded by nature.- Massages: Swedish, therapeutic, deep tissue, reflexology, hot stones
- Organic body wraps: Sun repair, chocolate therapy, wine therapy, coconut therapy, volcanic black mud
- Body scrub
- Facials: Cleansing, antioxidant, moisturizing, lifting
- Beauty salon: Hair, makeup, lashes, waxing, manicures, pedicures
- H20: Hydrotherapy circuit, sauna, jacuzzi
- Bridal services
- Temazcal: purification ritual in a traditional Mayan sweat lodge
-
Sian Ka’an Beach Club: Bali beds with meals & beverages service
- Exclusive for guests staying in the adults-only Sian Ka’an rooms and suites
- Sensoria Pool & Lounge: Plunge pools, Jacuzzis, cabana beds and DJ music
ADULTS-ONLY ENTERTAINMENT
-
Kinky on Board: Night ocean cruise party and show onboard a Spanish galleon
- Wednesday and Saturday 11:00pm-1:00am (schedules subject to change without prior notice)
- Reservation required
ACTIVITIES
- Yoga, Zumba, aerobics
- Kayaks
- Gym
RESORT SERVICES
- 24-hour reception
- Currency exchange
- Multilingual staff
- Security
- Parking lot
- Concierge
- Bellhop
- ATM
- Laundry ($)
- Babysitter ($)
- Doctor on call ($)
- Boutique shop: Handicrafts, souvenirs, snacks ($)
- O Photo: photography and video services ($)
- Meeting halls and business center ($)
- Tours & Excursions ($): The on-site travel agency Viajes Caribe Maya offers tours to a wide variety of activities and attractions around Cancun, such as archeological sites, diving, swimming with dolphins, snorkeling, theme parks, adventure expeditions, water sports, cenotes, sport fishing and many more.
GUESTROOMS
374 Rooms & Suites
156 Sens Standard Limited View
140 Sens Superior
25 Sian Ka’an Standard (adults only)
33 Sian Ka’an Junior Suite (adults only)
20 Sian Ka’an Master Suite (adults only)
- For Sian Ka'an Standard, Sian Ka'an Junior Suite, and Sian Ka'an Master Suite – updated exclusive beach club amenity bullet point to "Included access to Sian Ka'an Beach Club and Cafe Del Mar Beach Club"
Check-in/Checkout
Check-in: 3:00pm
Checkout: 12:00pm
Early check-in and late check-out (subject to availability)
Express checkout
All guests are required to pay the local government's Environmental Sanitation Tax of $72.62 MXN (approx. $3.92 USD) per room, per night. This tax is not included in the all-inclusive price and is collected at time of check-in at the hotel. These funds are used for sanitation and environmental protection initiatives such as: cleaning of beaches, reef conservation, waste collection, treatment of wetlands, and reforestation, among many others.
Please note that the gym at The Sens Cancun closed for renovations from now until mid-April. The new gym will feature remodeled facilities and new equipment. Renovations take place from 8:00am to 7:00pm, and the gym is located in a separate area from guest rooms and the main hotel buildings, so the work is not a disruption to guests.
Facilities
Reviews
Honestly, I came back for Careyes Restaurant. The food is phenomenal. It is adult only but the loop hole is if you order bottles of wine a la carte, they can reserve the backroom for you. Our waiters Francisco, Fidel, Marcos, and Abraham were exceptional explaining all the courses. Chef Luis is only 30 years old and is cooking up a storm with these meals. Manager Dulce, was such a sweet heart in accommodating us with our kids. The lamb, or beef filet are a must. 4 course meal has me feeling really fancy and the wine... the wine was delicious. Definitely the highlight of my trip. But I did mention this restaurant was the reason why I stayed here again.
It’s a beautifully designed hotel. Gorgeous. With a black bracelet booking you can access many restaurants and buffets with tons of fresh food options. The dress code at some restaurants was too strict for a beach vacation. And many restaurants didn’t have availability. Kinda defeats the purpose of having access to them. The service overall isn’t great, most things are self serve like towels, drinks, coffee, and often the restaurant servers were overwhelmed or absent. Yet we had a great time overall. Excellent for families. Nice pools, and lounge areas. Clean hotel. Don’t believe the terrible reviews. It’s a very enjoyable experience if you’re not expecting perfection.
It’s been a few weeks that we have been home. I took time to calm down and truly think about our experiences. We booked a pick at the airport months in advance and even checked days before to make sure we had a ride. We were assured we were good to go. The pick up was an hour late. After they said they were 10 minutes away. The hotel said they do not provide that service. However the desk inside the hotel for the transfer service. We waited 3 hrs once we got to the hotel for a room. We eventually got a room. Walked in it had 2 queen beds. Not what we reserved. I wasn’t going to fight about. We unpacked. I got in the shower and the shower wouldn’t drain. Water was running out into the bathroom I was standing in ankle deep water. I went back to the front desk got a different room. Once that was all solved things just got worse. The food was not very good. Breakfast was the best meal of the day. There is a lot of walking to get to the restaurants and more waiting. While you’re walking around they hound you to buy into what I’m assuming is a time share deal. If we could have changed our flight we would have left the very next day. We will never go back
My family and I stayed at the Sens Cancun Feb.13th to the 20th. We just had an amazing time! Would love to go there again. With our 6-year old and 8-year old, we needed this getaway. The resort is beautiful from the front, to the back with the pools, the beach, the fun atmosphere, the kids club, and the adults only area :) There was a variety of alcoholic drinks. Our bracelet let us have access to quite a few restaurants, the adults only spa (so it depends on the package that you are purchasing). Other highlights included the yummy food at the buffets (early!) the restaurants (outdoor, pizzeria, Japanese, The White Box, early reservations help!), ice cream shop, the cappuccinos, the Pirate show, the Michael Jackson show, and the hammocks on the beach! A lot of staff members speak English, which was helpful and using Google translate helped us get by :) My son and I were sick for a day or two…we think it was from the cheese sauce in a pasta dish at The White Box…maybe avoid that dish, but very tasty restaurant overall! Wanted to mention people who stood out: Julio (photo of him and myself- bartender at Sensoria Spa- my husband and I love your energy and friendliness!), our breakfast servers Guadalupe, Modesto, and evening server Rony, and Isaac (refilled our drinks in our room each day). We met many great staff members, eg., cleaning staff, but could not get all the names! Muchos gracias!
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