Grand Oasis Cancun - All Inclusive

One star is generous. This was easily one of the most disappointing resorts we've stayed at. The place is dirty, run-down, outdated, and desperately needs some serious attention. The pool was ridiculously warm more like bath water than something you'd want to cool off in. The beach was a mess. Seaweed was piled up and apparently cleaning it wasn't much of a priority. If you're coming here for a beautiful beach vacation, prepare to be disappointed. The food was awful, and somehow the drinks weren't much better. At an all-inclusive resort, food and drinks are a pretty big part of the experience, so when both are bad, you're already fighting a losing battle. Then there's the nonstop selling. You're trying to relax on vacation and constantly have people approaching you trying to sell cigars and other stuff. After you've said "no" multiple times, it gets old very quickly. I didn't pay for a vacation to feel like I was walking through a flea market. The staff didn't help matters either. Friendly and helpful service seemed to be the exception rather than the rule. Very little about this place made us feel welcomed or like anyone cared whether we were enjoying our stay. We also had no hot water one day, and the air conditioning never worked properly. We were even assigned the wrong room on arrival. After multiple attempts to get these issues rectified, we finally gave up. We've been to Mexico many times, and this was by far the worst experience. Dirty property. Outdated facilities. Bath-water pool. Messy beach. Bad food. Bad drinks. Constant sales pitches. Unfriendly service. Save your money. There are far better resorts where you can actually relax and enjoy your vacation.

Let me start with this is terrible place to stay my experience was horrible. I arrived and so much confusion in where check in first room they gave us was dirty and view of she shed I complained Immediately they offered a second room, but we had to wait two hours to get and they put us right behind a room right behind this music stage so we had to listen to music on it until 1130. Complain the next morning mind you we were here for my friend‘s birthday and she was definitely happy finally gave us another room. After waiting an hour to the fourth floor view was great. But no air conditioning. They advised several restaurants and all inclusive but buffet sucks same food every day. Restaurants are only for black card guest which idk even how get that we were blue bracelet guest . Too big hotel it’s a building oof three buildings you lost most of time they don’t give maps of locations of restaurants. I had horrible time to point I checked out early. . Shows are great but this very disappointing hotel for being in Cancun .drinks are watered down not good . No activity like advertised . Pools are well maintained but beds are charge 100 day with no shade over them. They promised wine and bday cake for bf birthday which never came had complained then it was brought at 830 at night . You feel like motel 6 stay not resort. I recommend I’ll never stay here again and if you want nice vacation location no stress this is not ur place it’s not worth any money staff was nice but issues are hotel it’s self.

We travel frequently and visit resorts all over the world, so we feel we have a good basis for comparison. Unfortunately, this was one of the worst vacation experiences we have had. The resort itself is very outdated. Our room had visible mold that appeared to have been painted over, and the air conditioning leaked throughout our stay. The pool water was dirty, and overall maintenance throughout the property seemed lacking. The food was extremely disappointing. The buffet options were poor, and the pool food court raised serious hygiene concerns. Employees were handling food without gloves, and there was no visible sink nearby for handwashing. The only restaurant that was somewhat enjoyable was the Bahia Steakhouse. The alcohol selection and quality were also below expectations. Additionally, despite wearing closed-toe shoes, guests were still denied entry to certain restaurants because of dress code enforcement that seemed inconsistent. One surprising concern was being warned by a bartender that the peacocks roaming the property can be aggressive toward children. Families with young kids should be aware and exercise caution. Peacocks will literally block the entrances to restaurants on property. If you have any dairy, egg, milk allergy this place isn’t suitable for you. This was a very disappointing experience, and we would strongly recommend travelers look elsewhere. On a positive note, we purchased at Garza Blanca Residence Club and found it to be a much higher-quality experience. If you’re considering a vacation ownership purchase, we believe Garza Blanca offers significantly better value and a far superior resort experience.

I had a great time at this all-inclusive resort in Cancún. The property was clean, the views were absolutely gorgeous, and there were plenty of food options to choose from throughout the stay. The resort had a lively, party atmosphere with lots of entertainment and energy, making it a fun destination for those looking for nightlife and social activities. The only downside was that the air conditioning in my room wasn’t working properly, which made it a bit uncomfortable at times. Overall, I enjoyed my stay and would recommend it for the beautiful scenery, great dining options, and vibrant atmosphere.