Dreams Playa Mujeres Golf & Spa Resort

We recently stayed at Dreams Playa Mujeres Golf & Spa Resort as a family of six to celebrate my daughter’s 7th birthday, and we had such a wonderful experience from beginning to end. Our group included three adults and three girls, ages 6, 8, and 13, and there was truly something for everyone. I especially want to give an honorable mention to **Hayden, the Food & Beverage Coordinator; Ricardo, Restaurant Manager; Fernando, Restaurant Manager; and Manuel restaurant. Manager Their hospitality and attention to our family made our stay incredibly special. On our first day, I was a little disoriented and exhausted after a long day of traveling. I happened to run into Hayden, and without hesitation, he personally escorted my family and me to dinner and made sure we were comfortable and taken care of. What really impressed me was that his kindness did not stop there. Throughout our entire stay, Hayden continued checking in and making sure our family was enjoying ourselves and had everything we needed. That level of service truly stood out. The restaurant management team also went above and beyond to make my daughter’s birthday memorable. As a mother, seeing people make such an effort to make your child feel celebrated means more than I can put into words. Ricardo, Fernando, Manuel, and the rest of the team made us feel welcomed and genuinely cared for. The kids Club was a HUGE favorite with the children! Having girls ranging from 6 to 13 years old can sometimes make it difficult to find activities that keep everyone entertained, but Dreams did an amazing job. The shows, activities, and entertainment kept the attention of our entire family and gave us plenty to do throughout the resort. The food was great, the drinks were great, the snacks were great, and we especially enjoyed the sit-down restaurants. There were plenty of choices for both the adults and children, and the overall service was excellent. We were only at the resort for four days, and it was absolutely not long enough! We left wishing we had booked a longer stay, which says everything. Great job, Dreams, on putting together such a wonderful staff. Everyone we encountered was friendly, accommodating, and welcoming, but Hayden, Ricardo, Fernando, and Manuel truly helped elevate our experience and make my daughter’s birthday trip one our family will remember. We would absolutely return and will gladly recommend Dreams Playa Mujeres to other families looking for an all-inclusive resort with great food, entertainment, activities, and, most importantly, exceptional hospitality. Thank you, Dreams Playa Mujeres, for helping make our little girl’s 7th birthday so special. We will definitely be back and next time, four days won’t be enough!

I was here in 2022 and it was amazing and im back again! It's still awesome and good service. I love the room and great view. The food is great especially the drinks, definitely very family-friendly. I wish there was renovations for all the restaurants, but there's only reservations for the hibachi, it's fine but sometimes we have to wait a while to get seated (around 20 minutes). The beach is very nice and not too much seaweed, very nice white sand.

Overall, I had a great stay. The hotel was clean, the staff was friendly and helpful, and everything was well-maintained. The room was comfortable, and the overall experience met my expectations. The only downside for me was that, as a cigar smoker, there wasn't a designated outdoor area where I could sit, relax, and enjoy a cigar. Having a comfortable smoking area with seating would have made the stay even better. Other than that, I was very pleased with my visit and would definitely consider staying here again.

Beautiful Resort Spoiled by Lack of Integrity and Finger-Pointing Be careful when staying at this hotel. The property itself is beautiful, and most of the staff were kind and welcoming, but unfortunately we had a very disappointing experience during our stay. I brought a maternity swimsuit from the U.S. for my niece to use for her maternity pictures while we were all meeting in Cancun from Colombia. I unpacked everything and showed my family the clothes and gifts I brought them, and we left the items on the bed before heading to the pool. When we came back, we had less than an hour to get ready for the circus show, and later that night we returned so late and exhausted that we went straight to bed. The next morning, when my niece looked for the swimsuit for her pictures, it was gone. We searched the room for over an hour before reporting it because we truly thought maybe we had misplaced it. After we filed the complaint, three staff members came to search our room and even searched the other room as if we were making the story up. Later that night they came back, removed drawers, and told us they thought the swimsuit may have fallen behind the furniture. They still could not find it. At first, they told us nobody had entered the room during that time. The next morning, when my husband and I followed up at the Preferred Club, they changed the story and said the cleaning lady had opened the room for only 30 seconds between 6 and 7 PM and then left because she thought someone was sleeping inside. In my opinion, 30 seconds is more than enough time to grab a swimsuit that was sitting right on top of the bed and leave quickly. The inconsistent information was very frustrating. What disappointed me the most was not even the value of the swimsuit itself. We spent over $10,000 on this family trip — we would never lie over a $25 bathing suit. The reason this mattered so much was because it was specifically purchased for my niece’s maternity pictures, and because of this situation she had to wear something else. The hotel shops did not even carry maternity swimsuits as an alternative. In over 10 years of traveling to Cancun, this is the first time we have ever had something disappear from our room. We have left Apple Watches, iPads, and laptops unattended at other resorts without issues. It is shocking that at one of the most expensive hotels we have stayed at, the only thing that “disappeared” was the swimsuit. The lack of accountability and the way the situation was handled left us extremely disappointed.