Cancun Bay All Inclusive Hotel

Our stay was nice. The staff were friendly, and the service was good. The food was okay. The beach was beautiful, but it’s not good for snorkeling. Angel was an amazing entertainer; we loved the aqua gym and Bingo with him. Muy sexy! :) The cocktails were good, but they didn’t contain enough alcohol. The fish are aggressive! My friend even got bitten by one. The rooms are not soundproof. P.S. It was amazing that, for once, we were the only Germans in a hotel. We loved it because nobody could understand us

What an amazing hotel. I was so worried about small choices of food, however There was plenty of variety and choice. The staff were absolutely amazing, making small talk and remembering things that we've done etc Nothing was too much trouble for them. Genuinely lovely people My bed was a bit too hard for me, I spoke to reception and within the hour I had a mattress topper and extra pillows. The location of the hotel was perfect, right on their own small private beach, and in the hotel zone. The cocktails were plentiful and the bar tenders were always up for a challenge. Wed give them some new cocktail recipes we found on google and they were always up for a challenge. When we went to Dominican we found the staff quite beggy for tips. These staff were not like this at all. The entertainment of an evening was good. Twice a week they'd have authentic mexican dancers and the rest of the time either karaoke or a singer. The place was spotless. the cleaners always keeping busy. We also used the extra facilities and had our washing done on day 7, it was back the next day and very reasonable. My daughter on the first full day of being there, had an accident, and the staff couldn't be more attentive. Even getting Amazon packages delivered to the hotel for me and providing me with additional medical assistance. Absolutely amazing. I couldn't fault this hotel or their staff at all. The only reason I gave the room a 4 out of 5 stars, is just because I have severe arthritis and our room had 4 steps up to go to the bathroom. It's not a major issue but on my bad days took me a minute to get to the bathroom. I would highly recommend this hotel, and all the hard working staff in it Absolutely brilliant time we had! Anyone that has any worries, there's no need because it's absolutely wonderful 😊

Beautiful location, they have everything you need. Jhovanny is fantastic, very friendly and also has great knowledge of what activities you can do, Marco and Oswaldo are excellent staff also. Ivan and Alicia are brilliant at keeping you entertained, Ivan is great at keeping the environment fun at all times and always has a smile on his face and will check in if you need anything. You can go to the main pool for music and entertainment or the quieter pool for no noise. The staff make the experience e v enjoyable and the nightly entertainment is outstanding, they bring in talented acts. We will be back.

On arrival we were shown to a mould smelling room, after speaking to the front desk we agreed to move in the morning to a much nicer room. We then went to the restaurant buffet and that has to be the smallest buffet at an all inclusive hotel I’ve ever seen. The veggie options barely existed. When we were available at 8.30am in the mornings we booked into either the Italian or sushi place just so we could get some half decent food. The resort itself is very small and adequate if you just want a quiet holiday and don’t want the fuss of the big resorts. The buses outside are great for getting out and about and the boat down the road gets you to Isla Murjeres.