H10 Las Palmeras

Very disappointing experience for a 4-star hotel. I arrived at the airport at 4 a.m. for my 7 a.m. flight. The flight was delayed by 1.5 hours, so I arrived at the hotel around 12 p.m. I then had to wait until 3 p.m. for my room, and even then it was given to me 15 minutes late. I am pregnant and had been travelling since 4 a.m., so this was extremely exhausting. No one helped me with my luggage or accompanied me to my room. I was simply told, “Go to the 6th floor, room …” and left to find it myself. In my opinion, basic hotel service should include helping guests with their luggage and showing them to their room, regardless of whether they are pregnant or not. The room was very small and uncomfortable and was nothing like the photos shown on the hotel’s website. Its unusual trapezoid shape made the space feel even smaller, and I felt very claustrophobic inside. I asked if I could change to a larger room because I am pregnant and felt uncomfortable, but I was told that all rooms are the same. There were also no slippers in the room. When I asked about them, I was first given the impression that slippers should be available, but when I asked again, I was told that the hotel does not provide slippers at all. I found this very disappointing for a 4-star hotel. There was also no coffee machine, kettle, or any facility to make hot water in the room. There was no instant coffee or tea provided either. For a 4-star hotel, I found this below my expectations. To make matters even worse, water started dripping from the ceiling of my room, and all of my belongings underneath became wet. This was extremely stressful and unacceptable, especially considering that I had only just arrived at the hotel. The lunch was also very disappointing. There were very few food options and I could barely find anything to eat. I could only eat one piece of chicken breast, and I was charged separately for a bottle of still water. I paid around €20 in total for this meal. Overall, I expected much better service, communication, cleanliness and consideration from a 4-star hotel. Unfortunately, my experience has been extremely disappointing.

Was lovely hotel nice clean they have big room with decent shower sizes and have TV with you tube in. Bathroom full of vanity stuff which I think is really good and no other hotel in tenerif has that. Nice view to beach and pool side. Only thing they need to do is cater for English people more. Especially people who don't eat pork. All inclusive food is not all that waste of money for inclusive. Me and my wife had to eat out everyday and night as food was not good.

My initial review would be if I was knit picking but as my 10 days went on the list was racking up. On arrival room was not ready until 4 30pm Rooms and corridor was very dated and dark and so much noise from the Irish bar underneath. shower temperature was boiling then freezing thought out every shower. Toliet rolls was never refilled floors was very dirty in rooms. My mother rented a kettle for the time she was there as this is not included in rooms and they never refilled her milk sugar or tea and coffee then 3 days before we left they took all cups so she shouldnt use anymore even when telling reception they did nothing. ALL toilets throughout hotel never had hand soap which was a big one for me this is disgusting!!!! 1 cockroache in my bathroom on last morning but as it was only 1 I think it come up the drains. Pool area was very nice and clean pool temperature was lovely Tenerife is lovely and we will definitely return but not to this hotel. far to expensive for what you get. Definitely not a 4 star.

I stayed at this hotel in July, and overall, my experience was quite mixed. The rooms are very small. The bathroom itself looked nice, but there was an issue with the shower doors, so water would leak across the bathroom floor whenever we used the shower. The air-conditioning unit also did not seem properly cleaned, as it was visibly full of dust. Another thing that disappointed me was the cleanliness of the common areas. The carpet in the hallway did not appear to be cleaned properly during our stay. The restaurant also felt quite dated. In terms of food, I was expecting to find more local Canarian or Spanish products, such as local cheeses, ham, and other regional specialties. Instead, the selection seemed mainly adapted to British tourists, with relatively few healthy options. Some of the fruit, such as the nectarines, was visibly dirty and did not appear to have been washed properly. The cereals also seemed stale and were not pleasant to eat. I was also surprised by the breakfast service. When I asked for warm milk, I was told that I could either heat it myself in the microwave or use the milk from the coffee machine. For a hotel of this category, I expected a better level of service. The location is very central, right in the heart of Las Américas, which can be convenient, but it also comes with some disadvantages. In the evenings, the surrounding area becomes very busy with nightlife. We frequently saw intoxicated people and people apparently using recreational substances from balloons. There was also quite a lot of rubbish on the streets in front of and around the hotel, especially after the parties, which made the area less pleasant. On the positive side, the hotel’s garden and swimming pool areas are absolutely beautiful. They were, by far, the highlight of our stay and very well maintained. Overall, the hotel has some very attractive outdoor areas and an excellent central location, but in my opinion, the rooms, cleanliness, restaurant quality, and breakfast service need significant improvement