H10 Gran Tinerfe - Adults Only

Definitely skip this hotel if you’re under 40! This was supposed to be a special engagement trip, but staying here turned it into a total disaster. Check-in started off well with champagne and friendly staff, but it went downhill fast. The ground-floor rooms smelled like sewage. The pillows were way too high, and when I called reception because of my neck pain, she just said there was nothing they could do until morning. When I explained I was in pain and couldn't sleep, she said it wasn't her problem and hung up on me. There was no music at the pool until a Spanish group arrived for two days and the bar only played their music, then it went silent again once they left. Staff kept taking our towels off our loungers if we put them out before 10, even though regulars did whatever they wanted. We were down there by 9, sat until 9:30, and then left for breakfast before it closed at 10, only to have our towels removed, which is ridiculous. Getting drinks at night is a nightmare because they’re short-staffed and the stressed-out workers aren't very nice, so it takes 30-45 minutes to get a drink since it’s table service only. The breakfast food was decent, but we avoided the hotel as much as we could after that. The managers are rude and couldn't care less about helping.

Fantastic hotel with great pool areas and amazing sea views. We had a problem with the air con in our room when we arrived, but the staff on reception were a big help. They moved us to a room with the same view the next day as the air con couldn't be immediately fixed. (We opted for that rather than the upgrade bungalow they offered for that night as we preferred the sea view higher up.) We used the bar a couple of times and the drinks were reasonably priced. This is our second stay and we’ll definitely be back!

Great stay. Best food we have had. Only issue was checked out at 12md and not getting picked up till 6pm and not offered any food. Staff, in general, were lovely. Particularly, cleaning staff. Maribel did our room most days and was spotless. Great choice of which pool to sit at too and plenty of entertainment. Would recommend.

Unforgettable stay, outstanding customer service! My husband and I celebrated our wedding anniversary in H10 Gran Tinerfe hotel and everything was perfect. Amazing ocean view, beautiful sunset, spotless room, delicious food and outstanding customer service. We booked a Privilege room and we don’t regret, the Privilege areas are amazing, it is clearly making the difference. Staff members are very helpful, polite and they are all happy to make your stay unforgettable. Our room was nice decorated by Sandra, many thanks for making our special day, so memorable. We also received a special gift for our anniversary, thank you so much, we really appreciated. Hugo is amazing!!! He perfectly knows how to do his job and he loves to do it. For him is nothing impossible, he is the best in customer service. He made our stay memorable and for sure we will be back to this hotel because of him. We will recomand this flawless hotel to everyone. Many thanks everyone!