Green Garden Eco Resort

Unacceptable experience – Severe noise, poor cleanliness, and data breach We booked a one-week stay at this hotel at the end of July 2026 for a relaxing vacation, but the reality was far from it: Unbearable Construction Noise: The noise from the construction site next to the hotel was relentless every day from 9:00 am to 5:00 pm. The jackhammer made the floor and walls of our entire villa shake, making it impossible to rest or enjoy our private pool. We reported this on day one and were told: "This is the first day it's happening, we will look into moving you, but the hotel is full so it might not be possible." The same noise continued every single day. We received zero apologies and no commercial gesture whatsoever. We do not go on holiday to endure heavy construction noise all day. Noisy Restaurant: The hotel restaurant was extremely noisy with loud music playing, which was completely unsuitable for little children. Lack of Cleanliness: The pool area became increasingly dirty throughout the day, with trash, glasses, paper, and unfinished food and drinks left behind by guests. Over our 6-day stay, we only saw staff cleaning the area during the day once. In-Villa Issues: The shower in the upper part of the house had foul odors coming from the drains. We also had ants inside the house and in our bedroom during our stay. Data Breach: To top it all off, the hotel suffered a cyberattack during which a large portion of our personal data was leaked. Overall, a deeply disappointing stay with poor management, zero empathy from staff, and unacceptable conditions for the price paid.

The hotel is lovely and clean and feels high end. We had incredible service from all of the staff who went out of their way to make sure every detail of the holiday was perfect. The food was great with good variation each evening and always a great range to suite all tastes within our group including vegetarian and gluten free. The pool area is great with a good selection of snacks and drinks and great poolside activities and entertainment each day. The evening entertainment is good and there are lovely spaces outside the main restaurant for games if you choose. We had a fabulous holiday and would certainly come back.

We’ve stayed at Green Garden Eco Resort before, and once again the thing that really makes this place special is the staff. Quite simply, they are fantastic. Everyone we dealt with was friendly, welcoming and genuinely seemed to care that people were having a good holiday. It never feels forced or like they’re simply doing a job — there’s a warmth to the place that is very difficult to manufacture, and the staff are a huge part of why Green Garden has such a great atmosphere. What we also love about Green Garden is that it manages to feel much more personal than a typical large all-inclusive resort. It’s big enough to have plenty going on, but small enough that you start recognising the same faces around the resort and the staff recognise you too. The apartment-style accommodation works brilliantly for us, the pool area is excellent, there are activities during the day and entertainment in the evenings, but it still feels relaxed rather than hectic. The all-inclusive offering is good, but for us the biggest compliment we can give Green Garden is that we actually enjoy spending time at the resort itself. You don’t feel like you need to escape it every day to enjoy your holiday. There are probably bigger, newer and more luxurious hotels in Tenerife, but Green Garden has something that is much harder to replicate: personality. And that comes overwhelmingly from the people who work there. A genuinely lovely resort, made exceptional by an exceptional team. We would happily return again.

Green Garden is a wonderful resort. We were all inclusive and a party of 9 from 5-61 years of age. The food was good to very good, the dining room was spacious and there were always somewhere to sit (even a party of 9) The chairs were heavy and tricky to move about. The waiting staff were attentive . A HUGE special shout out to MANUELA whose wonderful ,friendly manner made the experience all the better. It felt personal but professional from her. Always a smile and a quick chat. Just what we wanted as guests. Lots of friendly staff but Manuela's personally shone through. Thank you so much, Manuela. The pool is great and there seemed to be sufficient sunbeds. A singer entertained on Tuesday with a variety of songs which was super. However Thursday's dreadful ( in my opinion) DJ list spoiled Thursday morning. The continuous thumping tracks were too loud and intrusive. Kids club kept our youngest entertained in the mornings and the in-house entertainment was ok. The suites we had were fantastic. Clean, spacious and well- equipped The grounds are stunning. Very clean and that added to the feeling of peace and beauty. I cannot praise this wonderful hotel enough. We are already planning our return. Thank you to everyone involved with Green Garden. You are doing a great job.