Graeme Blundell
Excellent place to stay, very comfortable & great location. With private parking @ €15.00 per day
Eurostars Atlantida
Address: Avenida 3 De Mayo, 3 Guest Rating: 4.3
Availability
Description
Enjoy a range of recreational amenities, including a hot tub, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).. Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite..
Facilities
Spa
Restaurant
Business installations
Bar
Reviews
Berry
We had a very disappointing experience at this hotel, mainly due to the extremely poor attitude of some front desk staff. On our first night, the room had a very loud electrical buzzing noise that made it difficult to rest. Even worse, there were many small ants in the room. At first, I thought they were only in the bathroom, but later I found a large number of them even in the bed, which was completely unacceptable. The next day, we reported these issues to the front desk. However, there was no apology at all. When we asked to change rooms, the new room still had the same electrical noise problem. Shockingly, the staff told us to simply turn off the power switch and turn it back on when needed, which is not a reasonable solution for guests. We then requested a clean and properly functioning room. The front desk did not even check availability and directly told us that no rooms were available. However, we could clearly see online that at least five similar rooms were still available for booking. Overall, this experience was very frustrating. The lack of basic cleanliness, unresolved technical issues, and especially the unprofessional and dismissive attitude of the front desk made our stay unacceptable. I would not recommend this hotel.
Andreas Lis
Great Service here, very helpful and friendly. The room is very clean and comfortable. I've expanded my time here for another 3 days. Would come back anytime if im in Santa Cruz. 10 Stars.
Kateryna Khomenko
The hotel is good, but the staff is truly exceptional. They were incredibly kind and professional to me and my baby - we felt welcomed from the very first moment, thank you!
Shaggy
Good location, but very poor experience overall. The location is very good, with easy access to bus stations and close to the biggest shopping mall, Meridiano. Unfortunately, everything else was disappointing. We booked through the official website, but our rooms were cancelled just a few days before our flight to Tenerife. We spent half a day trying to call the reception, but our calls were rejected. We even received an email saying the booking was successfully cancelled and that a refund was not possible. We almost lost £1000 just like that. The rooms were extremely cold. There was no heating available, even though it was mentioned in the booking. Because of this, I got sick and had to take medicine. We went to the reception to ask about the heating as it was mentioned in the website but they said they don’t have and the receptionist suggested she will have an extra blanket delivered to our room number but until the last day of our stay, nothing was provided. The cleaning service was very poor. There was no toilet paper (we had to buy it ourselves), and after cleaning, the blankets and pillows looked dirty and neglected. The cups are also not cleaned and they just forgot to put sometimes towels sometimes garbage paper The TV is very old and basically unusable. The gym is constantly wet because it is located right next to the jacuzzi, making it unsafe and unpleasant to use. In the end, we had to pay for Vivagym in for the period subscription because the hotel gym and jacuzzi were not usable. Overall, despite the good location, I would not recommend this hotel due to poor service, lack of communication, and unacceptable room conditions.
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Help
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Reach us by phone
1 (404) 457-8032
Reach us by email
info@amazejourney.com