Alua Tenerife

The alua hotel was amazing, the staff were friendly and polite especially the restaurant staff, my 3 year old grandson is dairy intolerant and they couldn’t do enough for him, every day they came and asked if I’d like them to cook him something special and they provided him with dairy free deserts. Room were big and kept clean. Had a really good holiday will definitely be back

An ok hotel. Food was good but not great compared to over hotels. Staff really good, rooms fine, great location. The entertainment is basically all French the animation team will let you join in, but did feel like an outcast in the hotel as updates and entertainment was 90% French. Nice hotel but I wouldn't return.

This is a lovely hotel with a good pool and lots of games and activities. Certain rooms are noisier than others, by the road or under the skybar. Staff are helpful and most understand English. It's a 10/15min walk from town but a taxi is €5. There is nearby parking which is often full and a further away car park. Roadside parking is almost impossible

The staff make it extremely clear how much they hate the English the canteen staff constantly scream at you in Spanish when you do nothing wrong I found it extremely inappropriate the way they behaved towards guests if there was an issue we were unaware of they could have asked an English speaking colleague to speak to us but chose to scream at us in Spanish and continue screaming when we told her we couldn’t understand to make us uncomfortable and the food is extremely poor, the bar staff do not like serving you and make it out like you’re asking for the world when you want a drink while using tiny glasses filled to the brim with ice, the pool is extremely strict with no jumping in, balls, inflatables or fun allowed strictly enforced by the lifeguard, there’s also a massive amount of subbed hogging with towels sat on sunbeds all day even into the night because people reserve beds and never sit on them. The entertainment caters to only French people it is all done in French with absolutely no translation to cater to the Spanish, German or English guests, we attended during the World Cup and they did nothing for the England or German games but went all out for the France game. The cleaning team though deserve a huge amount of credit the hotel was extremely clean, towels changed everyday and beds made also the cleaners were really friendly and eager to help with a good understanding of English and the rooms themselves were modern and nice