Alua Atlantico Golf Resort

We had three rooms booked for a family holiday to celebrate my mum’s 70th birthday, but unfortunately the experience was extremely disappointing and stressful. Room 1: There was a leak from the shower. After Room 2 received a letter asking them to move, we thought it was a mistake. Reception apologised and moved us to another room on a different floor, but we were given no assistance with moving our belongings. Room 2: Maintenance had been in the room when we arrived, although we were initially given no clear explanation as to why. We were then contacted on Saturday evening and told that the room was considered a risk and that we needed to move as soon as possible. We were asked to move into Room 1, but there was a strong smell in that room, so understandably, we refused. We were told that we needed to be out of Room 2 before 10pm, so we packed everything and moved the belongings into Room 3 before going out for dinner. We were then later told that there were actually no rooms available and that we could have stayed in Room 2 until the following morning. By this point, we had already spent a considerable amount of time packing and moving everything, and we were not prepared to unpack everything and move back again. Two of the rooms were eventually upgraded to Premier Suites. As there was space, we asked whether all six of us could stay together, but this was initially refused because there was no manager available to make the decision. The following day, it was eventually agreed that all six of us could stay together. Which made the end of the holiday more enjoyable. Room 3: A cockroach was found in the room, which was particularly concerning. They provided someone to come and spray the room with bug spray. Overall, we spent a significant amount of our holiday packing, unpacking and moving rooms because of issues that were not of our making. The communication between reception and us was poor, and the conflicting information made an already stressful situation even more frustrating. It’s a shame as the hotel itself is lovely. This was supposed to be a relaxing family break and a special trip to celebrate my mum’s 70th birthday. Instead, a considerable amount of our time was taken up dealing with room problems and moving our belongings. We had also contacted the hotel in advance to ask whether they could provide some birthday decoration or a small gesture to help us celebrate. Unfortunately, nothing was arranged because we were told that her actual birthday was not until the end of the month. While we understood that the birthday itself was later in the month, the whole purpose of the trip was to celebrate with her, so this response felt rather disappointing. The staff were not all unhelpful, and we appreciated the eventual room upgrades, but the overall experience fell well below what we expected. The problems with the rooms, poor communication and repeated moving made what should have been a relaxing family celebration unnecessarily stressful.

THE WORST HOTEL EXPERIENCE. DO NOT STAY HERE. This was supposed to be a family holiday, but this hotel completely ruined it. We paid a significant amount of money for our entire family and expected at least basic comfort and respect. Instead, we got a nightmare. They put us in a room directly above ongoing construction work. From early morning, the entire building was shaking from the constant drilling, banging and unbelievable noise. The first morning, we were so terrified that we all jumped out of bed thinking there had been an earthquake or even an eruption of Mount Teide. This is absolutely unacceptable for a hotel that claims to provide a holiday experience. We immediately asked to be moved to another room. The response was basically: “You paid for this room, so we cannot move you.” That tells you everything you need to know about how much this hotel cares about its guests. They are perfectly happy to take your money, but once they have it, your comfort apparently becomes someone else’s problem. The entire hotel was covered in dust and dirt because of the construction. It felt more like staying on a construction site than in a holiday resort. The staff were rude, cold and completely unhelpful. There was no understanding, no apology and absolutely no attempt to solve the problem. We paid for a family vacation and instead spent our time exhausted, stressed and angry. This hotel did not simply disappoint us. It ruined our holiday. If you are considering booking this place, DON’T. Save your money and your sanity and go somewhere else. There are plenty of hotels where your family can actually sleep, relax and be treated with basic respect. One of the worst hotel experiences we have ever had. We would never return and absolutely cannot recommend this place to anyone.

We had a wonderful stay and would definitely recommend this hotel! The staff were incredibly friendly and always happy to help. The food was fresh, varied, and delicious. We especially enjoyed that two of the dishes were cooked fresh right in front of you. The only small improvement I would suggest is to add a bit more variety to the breakfast menu, as it was the same every day. The hotel was very clean, the rooms were spacious, and the location was excellent. It was easy to get around thanks to the nearby bus connections, and it was only about 10–15 minutes from the airport. The only issue we had was at check-in. We were initially given a room where the bathroom was downstairs and the bed was upstairs, connected by a staircase. Normally this wouldn’t have been a problem, but I’m pregnant and having to use the bathroom several times a night made the stairs inconvenient and potentially unsafe. Thankfully, the staff were incredibly understanding and did everything they could to find us another room, which they did. We really appreciated their kindness and willingness to help. My advice to anyone who is pregnant or has mobility issues is to mention it before arriving, as we didn’t know these split-level rooms existed. Overall, I would happily give this hotel 5 out of 5 stars and would definitely recommend it to others!

⭐⭐⭐⭐⭐ Spectacular experience – highly recommended! Our stay at Alua Atlántico Golf Resort was simply excellent. From the very first moment, we felt truly welcomed thanks to Karla at reception, who was incredibly kind, professional, and attentive. Her professionalism really impressed us, and she made us feel comfortable and welcome from the moment we arrived. Without a doubt, she contributes tremendously to this hotel and makes a real difference in the guest experience. The food and drinks at the restaurant were excellent — very good quality, great variety, and consistently enjoyable throughout our stay. The room was another highlight: spacious, spotless, and absolutely spectacular. Everything was perfectly maintained and very comfortable. Honestly, we can only say positive things about this hotel. It was a fantastic experience from beginning to end. Everything was perfect! We would definitely recommend Alua Atlántico Golf Resort to family, friends, and colleagues planning to visit the area. We would be delighted to return.