The Waterfront Hotel Spa & Golf

Booked a family room here with my husband and 7 month old baby to attend a local wedding. We were worried when we arrived that it might be a bit of a laddy atmosphere but it was brilliant. The room was spacious and clean, plenty of room for the cot and it had a fridge which is essential with a little one. The restaurant was great too, liked the order to table system and room service options and breakfast set up was lovely too. Wish more hotels were as set up for young families it just all felt easy which is exactly what you want when travelling with a baby.

Be aware. !! The rooms are absolutely boiling on hot days.No air con but the reception and restaurant do have!? We decided to only stay one night of a planned 2. Bethany at reception was excellent in dealing with our issues. Brilliant staff member.

All looks good online but far from it. I was here no more than 30 minutes to come to the conclusion that this was an awful experience. No air con in rooms (currently 28°c, lift not working, was told the gym is free for guests but don't tell you that you have to take more than just your room key to get access and so was told by the rude girl by reception that I couldn't go in so end up traipsing back to my boiling room to get something that resembled what she was on about. Gave up in the end and had a beer to think about this as a poor life choice. Won't be back

So this place looked amazing on paper. The lake, the stylish set up etc. We were so excited to go here! The weekend wasn't too bad.the staff were friendly enough, the room wasnt the best as the AC didn't work and made the most awful noise if we did try and turn it on. They have a little 'smoking area' outside that was disgusting. We stayed from Friday to Monday and they never once cleaned it up. I was close to asking for a brush to do it myself as we vape so seeing and smelling the butts on the floor everywhere wasn't appealing and ended up going to the car to vape as we didn't want to sit there. On Monday morning, we went down to use the free drink machine. My partner asked for cups and was told 'No sorry. They're only for the golfers!'. Wait what?! So we pay over 300quid for 3 nights and we can't get a cup from you?! He was treat like he'd walked in from the street!! The staff stand together and you can tell they're talking about u and it's so uncomfortable. There also happened to be a power cut on Sunday, and because everything is entry with a card only, we couldn't even get into our rooms which was a nightmare as I needed to rest before my long drive home and was too tired so had to book another night just so I could sleep before driving home! Long story short, never again! Definitely not worth the price they charge. Slept in nicer place for a lot cheaper! The best thing about this place is the lake when u sit outside.....but u can do this for free anywhere!