Today we met Ivanna from the F&B team at Hilton Cambridge City Centre. She was incredibly friendly, welcoming and professional. She took the time to explain everything to us and made us feel genuinely looked after. Ivanna has excellent communication skills and made our visit truly enjoyable. We highly recommend both the restaurant. Everything was spotlless. The staff were friendly and attentive. We would be happy to come back again. Thank you!
Stayed for one night at the end of last month with my mum and absolutely loved it. The location of the hotel was great, couldn't believe how close we were to everything. Staff were friendly, helpful and attentive. The bar was a great size and a nice selection of drinks on the menu. Breakfast went down a treat, my mum is from Belfast, so finding potato bread was a lovely surprise. Will definitely visit again
What can I say. Stunning were normally premier Inn for travelling. But decided as hubby's event was here we would stay as well. so this was a treat. Breakfast was amazing huge variety and the pre arrival emails as to whether we needed anything extra in room with travelling with children. Super attentive staff and attention to detail absolutely no complaints.
I had a very enjoyable stay and would happily return. The hotel is in an excellent city-centre location, making it easy to get around. The staff were attentive, welcoming, and provided excellent service throughout my stay. I also appreciated being allowed an early check-in, and the £50 deposit was returned immediately after checkout, which was reassuring and hassle-free. The room was spacious and comfortable, and overall the stay was very pleasant. However, there are a few areas for improvement. The room did not include a fridge, bathrobe, or slippers, which I would have expected. Soundproofing was also quite poor, and I could clearly hear conversations from neighbouring rooms. Despite these minor drawbacks, the great location, friendly service, and smooth check-in/check-out experience made for a positive stay overall. Highly recommended!
Stayed here over Christmas Eve for 2 nights, 2 rooms with my family. I personally don’t think this Hilton at Cambridge deserves 5 stars. As reviewed by others, this hotel needs a renovation and update on their polices. For starters, toilets have to be renovated, especially the flushing handle on the wall. Take away the bath tub as well and modernise the whole toilet. The room, though, is spacious enough for two, clean and tidy. However the lighting system/switches have to be modernised as well, a master switch for on/off for start and also an espresso machine. The lobby. Have to be made more welcoming, warm and “posh” for visitors and guests so as to uphold the Hilton brand. The whole first impression from the carpark, escalator/stairs up the lobby can be redesigned or renovated, to give the Hilton prestigious feel as well. Front desk staff can be trained to make guests feel more welcomed. More smiles on the faces will be a good start. Also please look at allowing Chromecast for your tvs as we have Netflix, YouTube and Disney accounts now.
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email