My favorite hotel so far. Near train station and my daughter's school as well. Big, classic yet modern, and very clean. I love their peppermint tea and chocolate milk. They provide room slippers and iron, except mineral water bottle. You have to bring your own water if you want to drink mineral water bottle. Hotel staffs are very helpful and polite. Great service.
Spent the night at the Clayton hotel for my husband’s 60th birthday. Rooms were clean, spacious and the bed was very comfortable. The complimentary items in the room were a lovely touch. The hotel had a lovely warm atmosphere & all members of Staff were amazing, friendly & very attentive. Breakfast was delicious with so much choice available. We didn’t want to leave & will definitely book again!! Thank you Clayton Team for an amazing stay!:)
2 min away from the train station. Perfect for ppl here for a day trip like me. You can rent a bike from the hotel to explore Cambridge. The gym is quiet with few people. Breakfast is not bad (limited choices tho). Room is clean but bed is too soft for me. My back often hurts after walking for the whole day. I prefer harder bed.
Great hotel. Nice big room with large double bed. Air conditioning was a real bonus! Shower equally as lovely. Hotel itself is very nice and staff couldn’t be more helpful. Didn’t eat so couldn’t comment on that. Hotel is 25-30 min walk into central Cambridge. Would definitely recommend this hotel.
Possible Bed Bug Infestation and a Duty Manager who does not care. We have had the worst experience ever at the Clayton Hotel Cambridge We arrived on Friday 24th July 2026 and booked into our room. The bed base was dirty which led me to pull back the covers and look at the matress. All four corners of the matress had clusters of black marks which looked very like a bed bug Infestation. I called reception and the Duty Manager Antoine was sent to our room, he apologised and went to get keys to a new room. We were grateful as we had just driven to Cambridge from Edinburgh and we're exhausted, expected for dinner in 1 hour and had a Wedding to attend the following day. We entered our new room and i decided to check the bed, which was worse! Black dots clustered in all four corners but much worse than the first room. I called reception again and 20 minutes later Antoine appeared, he apologised for taking so long and explained that he had been to personally check a third room for us. He said all he had to do was get us keys, he left to do so and we decided to wait in the hallway. Moments later he came out of the room looking startled to see us waiting then said he still had to go and get us keys. Another 10 mins later he returned and i asked him to stay whilst I checked the room, the matress was the worst of the three. I then challenged him as he said to us previously that he had "personally checked the bed" which he obviously had not. Antoine then told us there was nothing more he could do and suggested that we find accommodation elsewhere! He agreed to refund our stay but advised that it could take 3 to 5 working days for us to receive a refund. I asked for a refund for the £54 that we had spend on parking to stay at the hotel and he refused. We were left looking for a hotel at 5pm on a very busy Friday night and everything was fully booked. We had to drive 30 mins out of Cambridge to the only hotel that had a room left. The biggest issue for us was not the initial brd bug Infestation but the way we were dealt with. No solution was offered and although Antoine was polite he lacked any empathy, care and offered no solution to our ruined weekend. We were out of pocket by a substantial amount, upset and inconvenienced to put it mildly and Antoine did not care and could not wait to get rid of us. A truly apaulling experience.
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