Rehana Resort

Exquisite for kids hangout. Swimming was fun. Also the environment is quite serene.

the Hotel a bit awkward to reach with u turns and heavy traffic, The receptionist very cooperative, noisy basement due to wedding halls

Worst Experience Ever. I recently had a very disappointing and frustrating experience with a hotel booking made through a booking application. The reservation was offered via a third-party provider. My family and I arrived at the hotel at 8:00 PM, expecting to check in smoothly after a long day of travel. To our shock, the hotel staff claimed that no booking appeared in their system. The receptionist then connected me via phone to a booking manager, who offered to relocate us to another hotel called Jewel Al Nasr. At that moment, it became clear to me that the hotel had indeed received the booking but was deliberately refusing to honor it. I insisted on meeting the manager responsible for the hotel directly. Instead of resolving the issue professionally, the hotel’s management attempted to offer me a room only if I agreed to pay additional charges. This was unacceptable, as I had already secured and paid for my reservation in advance. The entire situation left my family stranded late in the evening, stressed and inconvenienced. It was evident that the hotel was unwilling to accommodate us despite having my confirmed booking. Following this ordeal, I contacted Booking.com Customer Service for assistance. Unfortunately, their response was equally disappointing. Rather than taking immediate action to resolve the matter, they simply forwarded emails to the third-party provider and did not provide any real support or solutions. This experience was not only unprofessional but also deeply upsetting. I will never book at this hotel again, and I am extremely dissatisfied with the lack of accountability shown by both the hotel and Booking.com. Thanks, Booking. Thanks, Rehana Plaza Hotel

The hotel and wedding hall are honestly awesome, the place looks classy and the vibe feels really special from the start. Everything was super well organized, no stress at all, and the staff were friendly and always ready to help. The hall itself looked beautiful, lights and decorations gave it that fancy touch but still felt warm and welcoming. It’s definitely the kind of spot where you feel the event is taken care of and all the guests are having a good time