Holiday Inn Cairo - Citystars

Very disappointing experience at Holiday Inn Cairo Citystars. The main issue during my stay was my interaction with the reception staff member, Ahmed Arafa. His attitude was rude, dismissive, and unprofessional. Instead of trying to help, he simply told me to cancel my reservation. I was also concerned by the way the room rate was presented to me. The price changed several times during our conversation, and it was significantly higher than a rate offered to my friend for the same room type and dates. When I asked for an invoice showing the quoted price, it was not provided. This left me with very little confidence in the pricing process. As an IHG Rewards member who has stayed at this hotel for over two months in the past, I have never experienced anything like this before. The hotel is also currently undergoing major renovation work, with constant construction noise throughout the day. If you are looking for a quiet stay, I would recommend waiting until the renovations are completed. I hope the hotel management investigates this matter and improves both the reception service and the guest experience.

This is a beautiful hotel in an exceptional location. IHG has done an outstanding job selecting a prime site that seamlessly connects the hotel to the shopping mall, the city’s famous streets, and several other hotels. If you want to experience the charm and authenticity of Egypt while enjoying a peaceful and relaxing atmosphere, this is the perfect place to stay. Highly recommended!

I stayed at the Holiday Inn Cairo Citystars for four nights. Unfortunately, my experience was not satisfactory. Upon arrival, I discovered that the room type allocated to me was different from what my colleagues had received. While they were assigned rooms with larger double beds, I was informed that only a room with a smaller single bed was available. The hotel staff explained that guests can make a reservation but cannot choose a specific room type at check-in. Due to my late arrival and limited time, I accepted the arrangement. Another significant issue was the smoking policy on the floor. Guests in neighboring rooms were smoking, and the smoke frequently entered my room, making it difficult to rest and enjoy a quiet night’s sleep. This negatively affected my comfort throughout the stay. In addition, I found the customer service at the reception desk disappointing. The reception staff were not particularly welcoming or attentive, and the level of customer care did not meet the standards I would expect from an international hotel. A more friendly, professional, and guest-oriented approach would have greatly improved the overall experience. Overall, my four-night stay did not meet my expectations, particularly regarding room allocation, room service quality, customer service, and the impact of cigarette smoke from adjacent rooms. I hope the hotel management will address these issues to improve the experience of future guests.

I recently stayed at Holiday Inn Cairo City Stars and had a wonderful experience from start to finish. The hotel is exceptionally well maintained, with clean and comfortable rooms, excellent facilities, and a welcoming atmosphere that makes guests feel at home. The staff were professional, friendly, and always eager to assist, ensuring that every aspect of my stay was smooth and enjoyable. The breakfast offered a great variety of fresh and delicious options, and the overall service exceeded my expectations. One of the hotel's biggest advantages is its prime location, with direct access to City Stars Mall, making shopping, dining, and entertainment incredibly convenient. Whether traveling for business or leisure, the hotel provides the perfect balance of comfort, convenience, and quality service. I highly recommend Holiday Inn Cairo City Stars and look forward to staying there again in the future. ⭐⭐⭐⭐⭐