Sanctuary Palm Cove

Was underwhelming for price There was dust and lint on the window sills However more cutlery and crockery than you could use. No broom or mop to clean the floors for the week Our unit didn't have hand rails for mobility impaired ppl on any of the three steps Unfortunately the construction across the road started before 7 am most days

Peaceful, quiet, relaxing, private and calming location. Excellent service, well managed, and professionally maintained. We highly recommend the sanctuary in palm cove for a short or long term vication.

Attractive property in a good location — which makes the experience more disappointing. We paid five-star rates ($700+/night) for a week. On our last full day, a housekeeper knocked loudly and entered our apartment before 9am, unannounced and without consent, while my husband and children were asleep. My young daughter was frightened by a stranger coming into the room and called me in a panic while I was at the gym. No servicing was scheduled — the resort’s own website says guests are left “without unnecessary interruptions” unless a service is arranged. When I raised it at reception, I was initially told we “should be up by 9” before management later apologised. Separately, housekeeping accidentally took my daughter’s toy with the linen and returned it damaged, and a leaf blower ran near our apartment around 8am every single morning — at a resort called Sanctuary which advertised being a quiet and serene place. There was also a funny odour coming from the drains in the bathroom ..

OMG this place is amazing. I was lucky enough to win a competition and the prize was 5 nights here. The photos looked amazing, but when I arrived is was so much bigger than expected. We walked in the door to be greeted with a real WOW factor. The staff are lovely and helpful. It is walking distance to the beach and speciality shops, there are no stairs at all, and it is only a short commute to all the tourist attractions. If I could rate Sanctuary higher, I would.