We had a great experience staying here! The rooms were clean and felt more modern than other hotels. Good amenities, rooms well maintained and kept clean, plus it’s in a great location. I’d stay here again. I highly recommend spending a little extra for the water views.
Enjoyed a brief stay at the Pullman Reef. Well located for a short stroll to all the Watwrfront Esplanade and Cairns has to offer. Nice to be a little out of the hustle & bustle, yet so close. Very comfortable bed, generous room size, we had a lovely water view fro our balcony. Breakfast was simple, but very tasty. What made the experience the best was the Team at the Hotel (especially the Check In & Front of House) -we had a few personal health issues at the time and they couldn’t have been any more an accommodating and caring. Real care. Thank you for having the right people in the right seats Pullman Reef Casino :)
Very disappointing experience for a 5-star Pullman hotel. The breakfast was far below what you would expect from a hotel of this standard. The chef served very basic omelettes, and when we politely asked if he could add tomatoes and onions, he bluntly replied, "There is no space in my kitchen." I've never encountered such an unprofessional response at any hotel, let alone a luxury brand. To make matters worse, our booking clearly included breakfast, yet we were told it was only for one person. This should have been communicated clearly at the time of booking or handled much better by the staff instead of creating unnecessary confusion. A 5-star hotel should deliver exceptional service, quality food, and a customer-first attitude. Unfortunately, this experience reflected none of those. The breakfast and the way our concerns were handled were deeply disappointing and fell well below the standards expected from the Pullman brand.
My partner and I loved our stay, from walking into our magnificent room. The size of the room and bathroom was perfect. The ned and pillows were so comfortable. The bathroom, double sink and jacuzzi with separate toilet were perfect. The wrap around corner balcony had amazing water views. Housekeeping were attentive and helpful, providing extra coffee pods upon request. Room service was well priced, fast and delicious. My partner and I could not fault our stay and we cannot wait to return! We have already recommended to friends.
Overall Impression: A solid stay. The service was excellent—the staff were incredibly friendly and were especially great with my child, which we really appreciated. The Room: We stayed on Level 3 and encountered some ants. When we mentioned it to the receptionist, they were very helpful and offered to have the room sprayed and cleaned immediately. However, since we were only staying for a few days and are quite used to the Australian environment, we declined the spray as it wasn't a major issue for us. That said, if you’re new to Queensland, you might prefer a room on a higher floor. Pro-tip: make sure any sweets are sealed tight or kept in the mini-fridge! Suggestion: Adding a drying rack to the room would be a huge plus. Since Cairns is the hub for reef trips and swimming, it would be much easier to manage all the wet gear.
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