Hotel Salymar

I stayed with them for a business trip. The company had mass booked the hotel for us. There were some miscommunication over whether or not the breakfast was included in the booking. When on my last night of stay, I tried to have a quick bite before heading for the airport in the early morning, I was treated like a naughty school boy. Very very unprofessional to the point that I found it more laughable than insulting. The rooms were decent, but could do with some. Modernisation and offering USB plugs for charging electronic devices.

Good location once you're able to get to the hotel. Driving to the hotel was a nightmare and parking at the nearby paid parking lot was also a nightmare. Be prepare to maneuver around tight tight spaces. We walked into our room with the TV on and the bedsheet with hair here and there in between the sheets and also stained cover. It was quickly changed out for us after we pointed out. Note, the bathroom has glass wall and door which would make some people feel uncomfortable with lack of privacy. The afternoon staff didn't seem to be too friendly and few times we walked by the front desk, we didn't find anyone there. The morning staff seemed a bit more friendly and professional. Overall, I didn't feel comfortable staying at this hotel.

Disappointing Experience – Lack of Flexibility and Poor Communication I booked Hotel Salymar in Cádiz with high expectations, but my experience was disappointing. Due to a booking date error (made for the wrong night), I attempted to correct or cancel the reservation within 24 hours. Unfortunately, the hotel showed no flexibility and refused to modify or cancel without charging a fee, even though the room was not occupied and the request was made well in advance of check-in. Communication with the staff was rigid and unhelpful, focusing more on enforcing the fee than finding a customer-friendly solution. For a hotel that presents itself as service-oriented, this approach is very disappointing. Unfortunately, my overall experience was negative, and I would not recommend this hotel to travelers who value flexibility and customer support.

Hotel Sal y mar is so wonderful. We got there early before check-in and they let us in. The people are so nice. And the rooms are very clean. The balcony is wonderful.