Nh Collection Caceres Palacio De Oquendo

On our road trip in Spain I booked hotels with Booking.com and was very specific that hotels had to have their own parking. It worked very well until the last sleepover on return to Portugal. We booked NH Collection Hotel in Caceres, Spain that was filtered as a hotel with parking. That was false because the hotel does not have parking and is in the historic centre, which makes movement difficult. In fact, after finding the hotel and unloading luggage one has to drive through the historic city to a public parking and then walk downhill and uphill 350-400 m to the hotel. I am attaching the plan that I received in the hotel after checking-in. We had to do it twice because the first attempt with Google Maps failed. Narrow streets and poor GPS quality made it difficult. The situation was not made easier by a rude staff. Shortly after my arrival to the reception when I was querying the parking, I was told that if I did not like it then they would cancel the booking without problems. The hotel is in an old palace, which means that one has to climb 19 stairs before he or she reaches rooms or lift. There is a service lift that has access to the street level, which was operated by a person who acted as a receptionist as well as a bellboy. There is no doubt that the hotel shamefully misrepresented their facilities at Booking.com.

Spent a number of days between Christmas hotel and new year's eve in 2025. The hotel room was in the attic with only a sky view velex window . The room was quite cold and we had to ask for an external heater to heat the room at night. The hotel had no service for new years eve and EVERYTHING in the hotel closed down. . We tried to get some tapas / snacks at 1500 hours that day but the restaurent was closed .Had to go to a chinese takeaway to get some food to eat in the room which was very disappointing for a 5 star hotel. The hotel is centrally located beside the old town and is assessible by walking from the train station if need be. NH hotels are a good brand of hotels but would recommend to anyone reading this to consider NOT booking for new year's eve.

Really nice hotel in an old stone palace. It is very close to the plaza mayor. The staff was very helpful. The bedroom very comfortable and with a big bed full of extra pillows. This hotel stands out as it allows pets adding a 35 euros fee. Pets up to 25 kilos.

I travel fairly widely through Europe, and this hotel offered as good an experience as any. Extremely comfortable bed, good sound-proofing in room, pleasant restaurant with wide choice and friendly staff. Not ideally placed for public transport, but Caceres can be covered pretty well on foot.