Ramada Encore By Wyndham Busan Station

I had a pleasant stay at Ramada Encore by Wyndham Busan Station. The room felt comfortable and worked well for my trip, and I especially appreciated how helpful the staff were. The location is a big plus if you need easy access to Busan Station, which made getting around very convenient. I’d happily stay here again.

Disappointing Service and Lack of Goodwill on Departure Day I stayed at this hotel for three nights, paying a total of €500. Since my train to Seoul was not departing until four hours I politely asked at reception if I could spend the remaining time by the pool/bar, offering to pay for it. Because I no longer had an active room booking, my request was immediately denied. Even after checking with a second receptionist, the answer remained a firm no. When I asked if I was expected to just sit in the lobby for four hours, they simply agreed and suggested I could just go somewhere else. From a hotel in this price range, I expect a minimum level of hospitality, flexibility, and customer-oriented service for paying guests. The staff's attitude was extremely unprofessional and unwelcoming. I would not recommend staying here. Last but not least I remember my check in to be very unwelcoming but I oversaw this until now. Apart from a „hello“ with no facial expression there was no „welcome to our hotel“ or „welcome to Korea“ or „have a great stay“. I just was asked to pay the invoice (500 euros) and that’s it.

We had a very disappointing stay at the Ramada Encore by Wyndham Busan Station. The air conditioning in our room couldn't be adjusted at all, making the room uncomfortably warm. When we contacted the front desk to report the issue, the staff completely dismissed our request. Instead of trying to fix the problem or offer a reasonable solution, they simply told us to open the window to sleep. Opening the window did very little to help and resulted in a terrible night's sleep. For a hotel in a prime location, the lack of customer care and basic climate control is unacceptable. I would not recommend staying here until they improve their customer service and room maintenance.

This is, without a doubt, one of the best hotels I have stayed at during my trip to Korea. I cannot recommend Ramada Encore By Wyndham Busan Station highly enough. I initially had an issue with my booking through Agoda, and while the concern was not resolved through Agoda, the hotel's reservation team personally stepped in and helped fix the situation. They went above and beyond to make sure everything was arranged properly and that I could have a smooth and stress-free stay. Their professionalism and willingness to help truly made a big impression on me. The hotel itself is exceptional. The rooms are very clean, comfortable, and well-maintained. The facilities are also impressive, and the overall atmosphere of the hotel feels modern and welcoming. The location is absolutely perfect—it's directly across from Busan Station, making it extremely convenient for travelers arriving by KTX or exploring different parts of Busan. The accessibility alone is already a major advantage. Among all the hotels I stayed at during my Korea trip, this one truly stood out. From the amazing service to the unbeatable location and excellent cleanliness, this hotel exceeded my expectations. Highly recommended, and I would definitely stay here again on my next visit to Busan.