We stayed at this hotel for three nights, and the experience was very disappointing. They repeatedly tried to charge us extra fees, including for additional towels and pillows. It felt like every request came with an extra charge. Check-out is at 11:00 a.m., yet our room was not ready until around 4:30 or 5:00 p.m. Despite this significant delay, when we asked for only 30 extra minutes at check-out, they wanted to charge us 40,000 won. This was completely unacceptable. The staff was also very cold and unwelcoming. The only positive point is the location, which is convenient for taking buses and getting around different parts of the city. Unfortunately, I do not recommend this hotel.
Hotel Adela
Address: 45, Taejong-ro, Yeongdo-guAvailability
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Facilities
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If I could give zero stars, I would. The customer service was terrible, the lady at the front desk, senior staff Lim, was giving an attitude when she KNOWS we’re foreigners. She didn’t even try to communicate with us and just spoke very fast in Korean. We had to pull up our translator app to communicate but she wasn’t even trying. Yeah. Terrible experience. Not booking here ever again.
The room is not worth the money. The hotel corresponds to the level of service (or rather its absence) corresponds to 2 stars. We had the largest family room that didn't fit anything but the beds. There wasn't even a 2nd chair. There are no basic hygiene accessories in the bathroom such as a toothbrush, cotton pads, a shower cap. At night, you can hear the facade cladding rumbling from the wind. The elevators are very slow, so the waiting time should be included in your schedule (an extra 5-7 minutes to go down from the 20th floor) If you need to spend one night and you have a business trip to this area of Busan, it will do. If you and your family came on vacation - choose another district of the city
If you are looking for a stay with a view in Busan, Hotel Adela offers some fantastic visual perks, though it comes with a few logistical "hurdles"—quite literally, if you end up taking the stairs! Here is a detailed breakdown of what to expect. The Room & Amenities The first thing you’ll notice is the generous room size. Unlike many cramped city hotels, there is plenty of space to move around. The View: The highlight of the stay is undoubtedly the stunning harbor view. Watching the bridge light up at night is a great way to wind down. Comfort: The beds are comfortable and provide a good night’s rest. Condition: While the room is clean, some of the furniture is starting to show its age and feels a bit dated. Facilities: Basic toiletries, drinking water, tea, and coffee are all provided. Note that the toilet and bathtub are in the same space (not separated). Climate Control: Be aware that during winter and early spring, the air conditioning is disabled. If the room gets too warm, you’ll need to crack the window to let the crisp Busan air in. The Elevator Challenge (The Biggest Downside) The most significant drawback is the elevator situation. The hotel only has three elevators, which is insufficient for a building of this size—especially since it is a popular choice for large tour groups from Taiwan, Thailand, and Hong Kong. Peak Hours: Between 7:30 AM – 10:00 AM and 5:00 PM – 9:00 PM, the elevators are perpetually packed. The Struggle: It can be so challenging to catch a lift that I actually had to walk down the stairs from the 15th floor to the lobby. If you have mobility issues or heavy luggage, this is a major factor to consider. Dining & Convenience On-site Eats: There is a Korean Fried Chicken restaurant on the 2nd floor that is definitely worth a try—the taste is quite good! Convenience: A CU convenience store is located right in the lobby, which is incredibly handy for late-night snacks or essentials. Breakfast Tip: I recommend skipping the hotel breakfast package. The restaurant is on the 24th floor, meaning you have to wait for the elevator to go up, and then wait again to get back down to the lobby to start your day. You’ll save money and time by eating at one of the many local spots nearby. Location & Accessibility The location is a strong point for shoppers and explorers: Metro: About a 7–8 minute walk to Nampo Station. Shopping: Very close to Lotte Shopping Mall and the famous Gwangbok-ro Shopping Street. Note: The building is shared with another hotel (North Harbor Hotel), which contributes to the high foot traffic in the lobby and elevators. Hotel Adela is a solid choice if you value a spacious room with a beautiful view and want to stay near the Nampo-dong action. However, the elevator delays are a serious test of patience. If you choose to stay here, try to avoid traveling in and out of the hotel during peak tour group hours! Pack your patience for the lobby wait, and definitely grab some fried chicken on the second floor!
Needed a hotel to accommodate a group of 3, but with privacy. This hotel had an adjoining room. The view was simply amazing. Location fantastic as it's just a short walk over the bridge to the mainland. Bus services are frequent too. Very clean, very spacious. Can't recommend enough.
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