Lovely experience all around. Excellent service—very helpful concierge in arranging tastings and they were willing to adjust the length of our stay. The building has a beautiful old fashioned feel but the rooms are updated with nice style. The Michelin-starred restaurant is top notch. Everything in town is within a ten minute walk. Get a room on the top floor so you have a view and a sitting area in the loft.
Great property and location! Service not at same level. Room cleaning (once in three nights) and WiFi not at 5 Star standards.
Great and convenient location. Beautiful rooms but their cleaning is extremely average. The beautiful touch is the afternoon chocolate sent to the room and great selection of waters and sodas in the room fridge!
Where to start but our experience was awful!...we read about this 5 star hotel (that is laughable!) in a reputable UK newspaper and changed our loyalty from our usual hotel in Beaune...Mistake number 1 and mistake 2 was eating in the restaurant ...we opted for the 150 euros per head gourmet dinner and i can honestly say it is the worse meal i have ever had...and at 70 i have had quite a few meals!...however what is worse is the arrogance of the management...my complaint which i escalated just fell on deaf ears...my strong advice is avoid...there are lots of much better places in Beaune!
Beautiful hotel conveniently located for exploring Beaune. The staff were very attentive and friendly, looking after us well. We received a welcome room upgrade and were very happy with it. Breakfast at €30 is expensive but reasonable considering the selection offered. A nice touch was leaving nighttime items in our room like water, herbal tea, and chocolate, although we found it unusual that housekeeping re-entered the room without informing us. Housekeeping generally cleaned very well, but one day they took a bath towel without replacing it and left cleaning chemicals in the bathroom. On another day, the room was not made up when we returned after 4 pm, which was unusual for a five-star hotel. They did return shortly after to clean, but it meant waiting downstairs for 20 minutes when we wanted to relax. This was a minor inconvenience and didn’t affect our overall experience. The bar has great options; we enjoyed a tasty pre-dinner aperitif but did not have a second as the barman appeared a bit distracted with other orders.
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