Private Transfer From Buenos Aires Airport (Eze)

Worse experience: the driver did not show up. I had to take a taxi.

I booked and paid $52.94 for a transfer from Ezeiza Airport (EZE) to Aeroparque (AEP) through TripAdvisor. When booking, I completed the website’s form with all the requested information: my arriving flight number and arrival time at EZE, as well as my connecting flight number and departure time from AEP. My flight arrived 30 minutes late. When I reached the arrivals area, no driver was there to meet me. I spent another 30 minutes waiting and asking around before taking a taxi to avoid missing my connecting flight. That taxi cost me $100. Once I was able to charge my phone, I discovered two WhatsApp messages asking for my arrival time and flight number—the same information I had already supplied when booking. By then, I was already in the taxi to AEP. I had not been instructed to monitor WhatsApp for essential pickup arrangements. Customers should not be expected to rely on an app they may not use, particularly immediately after an international flight. My wife, who was traveling the following day, does not even have WhatsApp. To make matters worse, I was charged twice for the booking. When I complained through WhatsApp, the responses showed little understanding of the situation and did not resolve my complaint. I am requesting a refund of both charges for the transfer that was not provided. I supplied the required flight details in advance, yet was left without a pickup and had to pay an additional $100 to reach AEP. Based on this experience, I cannot recommend this service. Travelers booking a time-sensitive airport connection should be aware of the unreliable pickup arrangements, unclear communication expectations, and poor handling of complaints. Separate refund request Subject: Refund requested—EZE–AEP transfer not provided and duplicate charge I am requesting a refund of both charges associated with my EZE–AEP airport transfer booking. The advertised transfer cost was $52.94, but I was charged twice. At the time of booking, I provided my EZE arrival flight number and arrival time, along with my connecting flight number and departure time from AEP. Although my flight arrived 30 minutes late, no driver was there to meet me. After waiting and asking around for another 30 minutes, I had to take a taxi at a cost of $100 to avoid missing my connection. Only after charging my phone did I see two WhatsApp messages asking for flight information I had already submitted through your website. I had not been instructed to monitor WhatsApp for pickup arrangements, and by then I was already traveling to AEP by taxi. The transfer I paid for was not provided, and my subsequent complaint did not receive a satisfactory resolution. Please refund both booking charges and confirm the refund amount and processing date in writing. I also request reimbursement of the $100 taxi expense incurred when the booked transfer failed to materialize.

Juan was in constant communication with us as we cleared customs, immigration etc, sending photos of where he was etc, very happy with service

To make a long story short. My flight Delta was delayed for two hours. The driver should have know. After immigration. When I came out to arriving hall, the driver was absent, nowhere in sight. Mean time for the next 45 minutes or so , I withdraw Ed cash from ATM and check checked the driver again. Still he was not there. The driver was texting in a parking lot., sitting and texting through Whatsapp, later I found out Therefore I give this company 3 stars.

Great service! Driver was already there waiting and smooth transfer! Would book again. Very Professional!

I did not see a driver although I was told later that one turned up. I expected to see someone outside with my name. I waited for over an hour. Now im being refused a refund.

Several different drivers contacting us. It was very confusing

Leonel was on time, efficient and friendly. He was easy to find. Sent a Pic of himself, where he was and the sign he had

Perfect. Met at the airport having had a picture message with the exact location of the meet. Taken to our accommodation without fuss, safely and efficiently. What more could I ask for.

The driver was waiting with my name on a large sign, a very welcome sight after a long flight! We communicated via google translate and he got me to my hotel in good time.

Driver communicated with us as soon as we landed. Was right on time with sign just outside the baggage claim. The tour company communicated with us 24 hrs prior to our flt to ensure we knew what to expect. Excellent experience.

It was great and recommend. He was ready when we got to airport and helped with luggage and was very friendly

Dependable service on time. Used for pick up service from airport to downtown hotel. Would recommend their services for fast reliable and safe transportation.

Looked for driver for 30 minutes texted numerous messages with no reply. Found information desk who located a spokesman from company and said driver was in the bathroom.

Great experience. The driver stayed in touch the entire time. He arrived as scheduled and was very patient as I went through the long immigration process. He was very polite and friendly!

This was a great way to get from the airport to our house in Palermo! The price was right, the driver was there when we got off the plane and had our bags, and when the vehicle reserved to accommodate our group of 6 was not available they provided 2 vehicles for the same price. I would highly recommend this company for your airport transportation needs!

Waited outside the customs area. Texted upon arrival and checked forr updated regularly

Our driver was in contact with us from the moment we landed. Sent a picture of himself and where he was waiting for us, ensuring us that despite the very long line at Border Control, he would wait for us. Excellent experience from the start!

Driver did not show. No local phone number was given so had to call Viator NY phone. They could not reach driver. My prepaid fee was refunded and I made my own arrangements for a local car to drive me to my hotel.

Our driver was great, he arrived early so no waiting on our side. Very polite and courteous. The automobile was not what I expected. I paid for a private transport and we were picked up in a taxi that was very dirty. Not what should be advertised as a private transport. Next time I'll take a taxi on my own or an Uber. Gave a nice tip since the driver was nice and waited for me to pick up money at western union.

Easy and no stress. Excellent communication with us before landing. On landing he was easy to find as he had sent a photo of himself with my name on a sign standing in front of where to find him within the terminal. Well organized, thank you.

No show! Waited and searched for ride and they never showed up. We were on time! Demand refund. Had to take a taxi.

Very smooth from start to finish. Friendly driver, lots of traffic so trip was slow going. Highly recomend.

TOURSTRANSLADO B.A. was a great company to deal with. They communicated with me before the trip which helped me avoid the stress before I even left my home for the airport. Leandro was excellent. A message was awaiting me as I left the plane, detailing where to meet my driver Leandro. Leandro was professional and courteous - leaving me with a great first impression of the city and reassuring me every step of the way about safe travels to my hotel.

the pickup was as mentioned (sign held up at departures, although there are so many that it took us a while to find him); driving was safe and comfortable, and we were very happy with the service!

Pickup spot was changed from inside terminal with you holding sign with our name to out door spot not easy to find. Our assigned driver never showed. Fortunately another driver from your company was there. He made a few phone calls and offered to drive us. Otherwise we would have been stranded without a ride!!

Driver communicated about his location and where to meat him. Vehicle was adequate for our luggage and drive was smooth

They were a no show, and there. Communication is the worst i've ever had. We've waited and waited, I texted them. I had other people tried to call them no communication. Whatsoever. Finally, ended up getting a taxi for less money

We arrived in Buenos Aires on New Year’s Day which is a widely celebrated holiday in Argentina. It was difficult to arrange transport for that day and other companies were not offering services then. Pollitan stepped up to the job and provided us with transport from the airport to our hotel. Our driver Alfredo was friendly and provided us with good tips on places to see in town.

Drive from airport was good, however driver mixed up pickup. Despite a message saying meet at entrance E-F, driver waited at D! Went around twice and only stopped by us when our wheelchair drivers flagged him down.

VIATOR - December 25, 2025 Confirmation number: 1727189877 Private Transfer from Buenos Aires Airport (EZE) What Viator intends under PRIVATE TRANSFER and what would expect is completely different. I had booked a SUV for a private transfer down town AND HAD BEEN TRANSPORTED BY A YELLOW CAP. Can this be called PRIVATE TRANSFER? Don’t think so also considering the ratio of cost vs. type of service. Herbert

Had problems communicating with driver. Gave flight number when booked flight 15 min late got off plane and was at pickup pint within a half hr. Waited almost 2 hrs for a driver to show up. Eventually rented a cab. Texted and tried calling driver not much luck communicating.

Viator let us down, badly, having accepted a booking, including an airport transfer on day 1, then denying that it had done so - leaving us to organize our own transport at the last moment. Luckily the local company was better organized than Viator and they helped us get to and from the airport.

Fine. Car clean and modern. Driver helpful and good safe driver. 10/15 minutes wait for the driver, but in fairness, we did through passport and luggage quickly.

Even though we had a long line that prevented us from getting to the meeting point on time, the driver was in touch with us and made sure we got a ride to our hotel. Excellent service!

The driver was waiting with a sign outside baggage claim with my name on it. The reservation process notes that only one hour of waiting time is allowed before additional charges are made. I allocated an extra 25 minutes after landing time for the designated pickup time and just barely made it (55 minutes from landing to baggage claim. This was a domestic flight within Argentina. I would suggest adding 45 minutes to one hour after scheduled arrival time.

Very good. Communication was great by the company and driver. Did not have to wait long. Christin was very nice.

They were waiting at the exit and there was only a 5 minute wait for the driver. During that time the gentleman helped my husband navigate the McDonalds kiosk for a soda.

Deseo presentar una queja sobre mi reciente reserva. Tuve que esperar aproximadamente una hora para que pasaran a recogerme, y además enviaron un taxi en lugar del vehículo particular que se había indicado en la reserva. Esta situación causó una gran incomodidad y no correspondió al servicio ofrecido y pagado. I would like to file a complaint regarding my recent booking. I had to wait about one hour for pickup, and instead of the private vehicle that was advertised in my reservation, a taxi was sent. This caused significant inconvenience and did not match the service that was described and paid for.

Very easy to find our driver. He sent us a picture of where to meet and a picture of himself and his car. This made me feel a lot more comfortable about approaching the car.

This is not a private transfer, more like an uber service where I had to go and find them in the pick up area outside the airport. Driver did not speak English. Very disappointing for the AUD 100 paid.

It was nice to be greeted at the airport and get a nice ride to our place He also pointed out interesting places

The driver was waiting at the Arrivals gate so there was no delay in getting us to our hotel. Unfortunately the road leading to our hotel was closed but he went by a different route to drop us as nearby as possible, even though the traffic was chaotic.

Recommend just using Uber (works well in Buenos Aires). As to the service paid for ~~ they did not meet at the gate, did not answer the telephone (whatsapp) when calling to see where the driver was, had to stop by the information booth at the airport to figure out what was going on with the pickup. Finally, after calling three times, someone texted, noting where to meet. Not a good experience. Waste of money and time...

The driver was at the airport waiting for us holding a sign with our name. Comfortable, safe drive to Buenos Aires.

Driver was at airport with sign, had no problems finding him. He was professional and polite. I recommend.

The driver was very responsible, and checked our greatly delayed flight, and awaited greet ing us accordingly.

We had to wait over 45 minutes for our driver to show up. We could’ve ordered an Uber and been to the hotel in that time at half the price. I do not recommend this.

What can I say , our driver Fabio was amazing , punctual and super helpful. Our luggage were delayed and fabio did not rush once.