Executive Private Transfer: Ezeiza Airport To Buenos Aires Hotels

The service is great met is right where they said. Helped me with my luggage. Delivered me right where I needed to be. Was polite and professional.

Driver met us at Arrivals with a name card, very smooth. Unf vehicle was on small side and we had 2 large suitcases. He managed to fit them in inc front seat. Car wasn’t as clean or new like we expected from a booked transfer but everything else was fine. He got us to our hotel quickly which was what counted.

Driver never showed to pick us up. After waiting 35 minutes, I found a cab and it was cheaper. Now waiting for VIATOR to issue a refund.

We arrived in the terminal early at EZE with no checked luggage, so had to look for driver about 30 min. ENRIQUE was very nice, helped with our bags and drove to our hotel with no problems

Great service - our plane was 2 hrs late, but the driver was there waiting. Easy ride and hotel drop off. Highly recommended.

Only had to wait a couple of minutes for my driver who greeted me with a sign. Very personable and spoke reasonable English but was happy to converse with me in Spanish. Made recommendations on restaurants and provided other tourist info.

Excellent service, but somehow there must be a way for communication with the driver, as the line to get through passport control was for 4-5 hours and we were afraid that the driver would leave.

The driver showed up as expected, nice guy, clean car, everything ok including a good price. Recommended unless you "need" a limo!

Highly recommended, considering it was our first visit to Argentina, and we didn't have pesos available. Our driver, Eider Zapata, was on time and extremely honest, returning our cell phone, which was left in his car. Thank you for such great service!

Manuel was very friendly and helpful. He provided recommendations and was excellent in discussing the weather.

Driver was hard to find, company could not be reached via phone or emergency number. Driver was late.

No issues getting to the hotel. Would've preferred a vehicle with air conditioner, as stated in the package. The driver was friendly and professional, and provided great information about the city.

I held a VIATOR arranged transfer from the Ezeiza International Airport in Buenos Aires, Argentina to take me to my downtown Claridge Hotel on Thursday, March 9th for two persons. My credit card was billed $ 29.70 for the transfer but the provider, listed as Gray Line Argentina, never did show up at the airport to pick us up. The Confirmation number for this transfer is #1363224236, and the Booking Reference # is 974585232. Please submit a credit to my personal VISA credit card Thomas M. Wilson ending in ..7019 good thru 01/28. Also please send me a confirmation when the VIATOR credit is made to my VISA card. Thanks for your help. Thomas M. Wilson, Atlanta, GA.

Arrived at 4AM. So happy to see driver standing there with. My name Nice fellow and very courteous. Great start to vacation in foreign country

Waited an hour and you did not show. Called the number you gave and no answer. Had to use a taxi.. Nothing moe to say.

the driver was waiting for us at the airport when we exited baggage claim. HE handled the luggage and took us directly to the hotel. although it evident English was his second language there was no problem communicating with him

If I could give this 0 I would. They never showed up, the information desk found their phone number unreachable, and the e mail didn’t work “because it was after 5”. The airport reported they had previously had trouble with these people. Do NOT use.

Good trip. Met on time. Nice person. Helped me with bags. Booking was easy. Got me to hotel with no problems.

Driver never showed and phone number not valid. Had to pay $75 to get to hotel. Wouldn’t recommend. Terribly disappointed left at airport for two hour after plane arrival.

Holding sign and waiting for us made it very easy signing up for taxi experience. Definitely recommend trip adviser tours

Ride to town fine. Would have liked to talk to driver but no English. He helped with luggage. Ggggggggggggggggggg

Don’t expect a limo, but a friendly, prompt and courteous driver in what I imagine was his own vehicle. Outcome was great

The driver was waiting on arrival, even though the flight was delayed, with a big sign and helped with the luggage. We communicated with google translate and all went well

Pickup was timely. Driver was courteous and helped with luggage. Problem was he spoke no English so we had no idea about what we were passing by or timing to reach our hotel. Had to call Viator to confirm pickup. It was requested on voucher to call company a few days before trip but grey lines never answered their phone

No one showed up to pick me up. I would like a refund but I’m not sure I’ll get it as no one responds, ever! Email, WhatsApp, text, call, no one ever answered

Great transport and easy experience. Easy to locate upon arrival and provided the service just as described.

Used Viator for and airport transfer to our hotel in buenos ares. our driver was waiting with a sign. I would definitely recommend this service. It was safe and easy. We didn’t have to worry about paying since we prepaid just tipped the driver at the end.

Don't book this. Our driver called 1x, said he was going to call back to check on our status and never called back. He wasn't there and Viator refused to give a refund.

The process was iffy since we did not receive any confirmation that the supplier received our flight details. Luckily we were met at the airport without trouble (despite a flight delay). The service was good, the uncertainty of whether our booking was valid not good. Viator takes no responsibility for the booking but also does not provide easy access to the supplier for us to deal directly. Not keen on the process

The driver waited for us in the arrival area holding a paper with my name, he took us to the parking area where we got on a bus and took us to our hotel in Buenos Aires. The driver was kind to help us with our luggage.

Uncontactable. Took my money and never provided a pick up. Called and emailed, no one ever replied or answered. Use this if you want to get ripped off.

I arranged for a private car to greet us upon arrival in Buenos Aires. The policy stated the driver would wait one hour upon arrival. When our initial flight encountered a mechanical difficulty and had to return to Atlanta, I reached out to Viator to advise of the change in flights and new arrival. I was told this constituted a "cancellation" and I would be billed the full amount. I wrote back to challenge this, explaining we were simply arriving on a different flight a day later. Viator then said okay, they would relent and pick up with no additional charge. Unfortunately, our next flight was slightly delayed as well. Upon landing, I immediately reached out to Viator to advise we might miss our 60-minute window, but I could not connect with a live attendant. Customs was a slow process and we arrived in the terminal nine minutes after the deadline -- and no driver was present. This entire operation seems like a scam to me. I booked a driver on the same trip at a different South American airport through Booking.com, and they not only captured my flight information and promised to stay updated on estimated arrival times, they also confirmed the driver's arrival at the airport. That's how it should work.

The immigration line at the airport was really long and it took me over one hour to clear immigration and custom. I could not imagine it would take this long. By the time I got to the pick up area, the driver has already left and I had to find my transportation to the hotel with no refund. Gray Line operator did not try to help/contact me either. They know when my flight arrive and should have warned me the immigration line at this airport could take a long time so that I pick a later pick-up time. I should have just called a cab or UBER which are much cheaper.

The booking process of the website is very easy. But then there is a requirement to reconfirm by phone which is a bit of an inconvenience. On arrival at EZE the driver was there and ready. Got me to the hotel no dramas. The driver's English was basic (but much better than my spanish), so it was a quiet drive into the city. Nevertheless, very happy with how it all worked out. I'd consider using again for sure.

Driver was easy to find at the airport when I arrived. Took me from airport to Airbnb. Great service and easy to talk to driver made it worth the money.

driver was helpful and polite but was not able to speak English. Driver parked car too far away from arrival area and we had to walk quite a bit with our luggage under the freezing windy morning.

The pickup and our transport to the hotel was fine -- nothing special -- the driver was there with a sign and provided the ride. I don't think he spoke english since he didn't talk at all -- we have had similar drivers that don't offer any information or advice -- they just drive - it would be nice if they did offer a little conversation...

Very Professional Driver greeted us at the Airport as soon as we arrived and went through Customs.Carried my wife's Baggage to his car and gave us a safe and comfortable ride to our Hotel.

Everything about this private transfer from Ezeiza airport to downtown BA was amazing. The best driver we’ve ever had for any trip ever. Great service, friendly and informative conversation and a genuinely amazing start to our first trip to Argentina.

My driver was absolutely wonderful and everything went as planned. Would use again anytime. Thanks for the great service

This is a most efficient way to get from the airport to downtown Buenos Aires. No hassle with arranging a taxi on arrival. There is a greeter in the terminal displaying your name on a board. After you identify yourself, they escort you to a car which takes you directly into the city. It is prepaid, so there is no dealing with currency or credit cards.

The line for immigration at the BA airport was very, very long. I called the Viator office after an hour and let them know the line was very long. A woman answered the phone and told me that they only wait for 1 and 1/2 hour. When we were finally out (around 1.5 hour after arrive), we could not find anyone holding my name. I called the office again, several times, but no one answered the phone. Although we could not find a car/driver waiting to pick us up, Viator still charged the $42 as previously estimated.

Upon departing customs I quickly found my name among four others taped together in a string. I was told to wait and after at least 30 minutes was escorted to my car. The car was nice, the driver professional, safe and courteous. The only issue was the wait. When using these services in the past, as soon as I located my name I was taken immediately to the car

The airport is very easy to get around. A second terminal is being built but not complete. Very easy to go through security and easy to get to taxi service. We had no problems. A all around good airport.

they said they would wait for 1:30 after the arrival of our plane, well for whatever reason they were not there.

Despite confirming no less than. 3 times we had to take a cab/ I have never been let down by Viator before but this one was bad after flying all night to South America.

The driver was waiting when we reached the terminal. A nice ride to our hotel . It was about a 40 minute ride and it would have been nice to have someone who spoke a little English.That having been said they did exactly what we paid for.

I thought that once I sent confirmation of my flights that I would hear back from Grey Line. I contacted Viator a couple days before to see if they could get the confirmation from Grey Line, which they did. My flight arrived early, but the gate was occupied. Passport Control was slow with many flights coming in at that time. I tried calling Grey Line only to get a recording that I was there. Once I got into the terminal I looked all over for my ride. I called Grey Line again and finally got a live agent, which told me that I was a no show. I was told that the 90 minute clock started when the plane landed. No help! No credit! Found out later the driver sent an email, even though I provided my cell phone. Lousy service!

Easy meeting, excellent driver, very good service and value. A no hassle start to our holiday. Would recommend.