Claridge Hotel

NOT a 5 star as listed online! The photos on their website and those listed on various booking sites are very misleading!! ✔️ Hotel is old ✔️ Wallpaper coming off walls ✔️ Hallways look like a race car track with scuff marks along the walls ✔️ Bathrooms had mold ✔️ Tub finish half gone in some rooms ✔️ Initial room had a chunk out of the wall ✔️ Carpets worn ✔️ Blanket had holes ✔️ The gym? TERRIBLE!!! See video. Expedia double superior room shows double sinks in bathroom. Hotel said that’s only an option with a suite. Kindly showed them the many issues with our room & they offered us 2 other double superior rooms in worse condition. Contacted Expedia and they got us upgraded to a suite at no cost. That was a kind offer, but NOT what we were after. We even offered to pay extra for the upgrade. We don’t complain just to get upgrades. That’s not our style. The suite however wasn’t much better. It did have more space and did have double sinks but the condition of the room including mold and rust in the bathroom, damaged walls, worn carpet, etc was the same. The exterior of the door handle on the suite doesn’t work correctly. We were standing outside our room unable to get in. The guest across the hall comes out and says we had that same room last yr. Looks like they still haven’t fixed that. Here’s the trick. A yr later and they haven’t fixed the door handle???? The gym? Oh no! This is an important determining factor when we travel. The photos online do NOT match the quality of the gym. One stationary bike and it was broken and damaged (see photos). Treadmillls covered in dust & dirt. Weights were unracked on the floor. There’s an old water dispenser with no water tank but moldy water sitting in the tray. The exercise floor mat is covered in mildew (see photos). The floor of the gym is so old and worn and yet the photos show this great highly polished wood floor. There was a tv but never found a remote. Rusty and dusty treadmills, but they at least worked. One day a large gush of water came out of the ceiling above. Several large bucket fulls of water. Gym is on 2nd floor so this came from the 3rd floor and not the roof. I could go on and on about the gym and that’s so important to us when we travel. Big let down especially when the online photos looked amazing AND this is supposedly a 5 star property. The location of this hotel is very convenient. That was a plus for sure. Breakfast was typical hotel breakfast . Open until 10:30 which was helpful if you slept in or wanted to get a workout in before bkst. Open until 11 on wknds They will fill your water bottles for you at no cost behind the bar if you ask. Staff was all friendly other than breakfast attendants. They could use a smile or two. If this was rated a 3 star hotel and had accurate photos I would not have been as critical although I question a 3 star rating even for this property given the current condition. A 5 star hotel comes with certain expectations and the Claridge does not even come close to a 3.5 star. A 3 star would be a stretch in my opinion. We typically don’t stay in 5 star properties either. We’re truly not that fussy. The online photos of the property looked great, the location was very central to our activities, price seemed fair for 5 star AND the gym looked great so we chose this property. The convenient location was the only accurate part of this. Inaccurate online photos is false advertising as well and not fair for travelers. Our reservation was non refundable so couldn’t change properties. We’d also been traveling 2 days to arrive here, had unpacked, hadn’t seen the gym yet, it was cold out, etc. Changing to a different hotel was not a feasible option nor an option offered to us. Had this been a wk+ long stay we might have considered doing so and just forgoing the cost not refunded. Highly disappointed in this experience in many different aspects and would not recommend.

The hotel is a little tired, but is undergoing renovation. The rooms and facilities are very clean, the staff are extremely attentive and helpful. Everything is sorted very easily. There is a good range of breakfast. At this price, I could not reccommend this place more. A great choice.

2 star floor Warren out bathtub is peeling the exhaust vent.Looks very scary like hasn't been cleaned. One person works here. 1 to 2 star

I had booked two nights but my flight was changed and I arrived early in the morning the day after. Fortunately they were very helpful with this and I got to check in as soon as I arrived, which was nice after a long journey. The room was very small, and there were marks on the wall and the roof. It clearly hadn’t been renovated in a long time. The bathroom was OK but the hairdryer was pointless, didn’t work at all. I don’t think the room was a 5-star room, but after all you get what you pay for. The bed was very comfy! I got to use the pool area, it was also a little bit old, but at least the pool was refreshing and clean. The sunbeds were comfortable, but there was a lot of noise that I don’t know where came from. Besides that it is close to a shopping street with a lot of shops and places to grab something to eat. Keep in mind there aren’t that many restaurants in the area. Also the shops close very early and after 6-7pm the streets were almost empty. Close to San Telmo and the port if you are getting the ferry to Colonia like me. Overall it was an OK stay, but I don’t agree that it has the standard of a 5-star hotel - would probably say 4.