Bens - Recoleta Park

Very nice and clean hotel with a perfect location and good breakfast. Room is very spacious and there’s everything you may need. Staff is outstanding, thanks to both Santiagos at the front desk!

I had a very disappointing experience at Bens Hotel Recoleta Park in Buenos Aires. The hotel is advertised as a 4-star property, but the reality was completely different. From the moment we entered the room, there was a strong unpleasant smell, the place looked run-down and poorly maintained, and the beds were sinking and uncomfortable, making it impossible to rest properly. The overall condition of the hotel felt neglected and far below any reasonable 4-star standard. Because of these conditions, we checked out the very next day, returned the keys, and clearly informed the staff that we could not stay. However, despite leaving after one night, the hotel kept the full payment for six nights. We did not receive any refund or even a partial refund, and our attempts to resolve this were ignored. This experience felt misleading and unfair, and I would not recommend this hotel to anyone expecting basic comfort, cleanliness, or honest business practices.

Great staff and great location. Rooms were a bit dated, but perfect for a quick stay in BA. Would recommend to anyone traveling, especially at the price.

A mediocre hotel in a walkable area and close to the sites. There are several steps into the lobby area, it would be helpful if the staff assisted with luggage. Rooms are a good size. The kitchen lacked basic items so not useable . Breakfast was sparse and of a lower quality compared to other spots I have stayed at in the city. The pictures looked great online but, it was worn out in person, disappointing. It is an ok place to stay but, I found other places in Buenos Aires that were a better quality for comparable price.