We stayed at this hotel for 4 nights, from July 30 to August 3, and booked two rooms. The biggest advantage of this hotel is definitely its excellent location. It is within walking distance of many of Budapest’s main attractions, making it very convenient for sightseeing. We would also like to thank the staff, who were always friendly, polite, and willing to help. Unfortunately, this is where the positive experience ends. The hotel, and especially the guest rooms, are clearly in need of a complete renovation. The air conditioning in both of our rooms barely worked. During our stay, the outside temperature reached around 38°C during the day and remained about 26°C at night, making it almost impossible to sleep comfortably. In addition, the refrigerator and the television in our room did not work at all. We also found various insects in the bathroom, which was very unpleasant and unacceptable for a hotel of this category. Considering the condition of the rooms and the numerous technical issues, it is obvious that this hotel is not worth the price we paid. We expected a much higher standard, especially from a hotel affiliated with Meliá. While we appreciated the location and the kindness of the staff, we would not choose to stay here again unless the hotel undergoes significant renovation and improvements.
Hotel President Budapest Affiliated By Melia
Address: Hold Utca 3-5Availability
Description
Facilities
Reviews
They gave me a totally different room than advertised and there are so many complains but I won’t get into the details since I’ve already accepted that this is 2.5 stars at best. There is a much better hotel nearby for the same or cheaper - Ikonik parliament. Feedback for the hotel: Today, someone left their grandfather to run the reception. I simply asked for a new pair of hotel slippers so there is a layer of protection between my feet and the dirty room carpets but he refused to help, telling me very condescendingly that “as far as he knows” there are no slippers and I can ask the staff in the morning. I tried to explain many times that they had to get it from housekeeping as with the night of my arrival (similar time) but he simply refused to listen and just repeated the same over and over. Very nice. Other than that, the other staff has been pleasant. However if once imagines that this place is a nice youth hostel with their own room, one might even enjoy their stay here
Visited from Toronto, Canada & stayed in their best Suite Option Room. This is 3.5/5 Star hotel. The rooms are very basic and nothing stands out. The layout of the shower is ridiculous and water just gets everywhere. The reason we chose this hotel was of the pictures of the pool and the rooftop terrace. However both are closed or under big time renovations making them unable to enjoy. Only benefit of this hotel is its location to the river, the nice bakery beside it and the great breakfast they offer. However definitely leaves for more to be wanted & better service from staff.
The location is very good, close to the center and most of the attractions are walking distance. The customer service front desk when we checked in was very uninformative and brushed us of. The girl at front desk didn't tell us for example that the elevator has besides the floor numbers 1, 2, 3 also have 2A, 2B or 3A and 3 B buttons. We were confused. Then had to figure out ourselves. She didn't tell us about hotel amenities:roof top and sauna and swimming pool. When we asked where is everything she was getting annoyed. All standard rooms facing inner hall with small window which has to be closed all the time with curtains to keep privacy. Rooms very dark. We asked to change the room and were given better room, no charge, facing the street. But the phone inside the room didn't work. And they didn't fixed it when we addressed it. Bed sheets had hair from previous customers, please be ware, check carefully before laying down The bathroom sink countertop was broken. Towels are old and very rough. Need upgrade. Also mattress and pillows very old
Dear Hotel Management, I am writing regarding my recent stay at your hotel. I chose your property because I have always had positive experiences with Melia hotels and trust the brand's reputation for quality and consistent hospitality. Unfortunately, this stay fell significantly below those expectations. Upon arrival, we were informed that the rooftop terrace was unavailable. While I understand that facilities may occasionally be closed, this was particularly disappointing as it is prominently featured in the hotel's marketing and was one of the reasons we chose to stay at your property. The bar staff were excellent throughout our visit, providing friendly and professional service. However, the main issue occurred in our room. After taking a shower, the bathroom flooded, with water spreading into the bedroom area and soaking the carpet. When I contacted reception, I was informed that additional towels would be sent so that we could clean up the water ourselves. I found this response unacceptable, particularly given the room rate of approximately €100 per night. It was also clear that this was not a new problem, as the skirting boards showed visible signs of repeated water damage. As someone who works in hospitality, I fully appreciate that maintenance issues can arise. However, the condition of the room and the way the situation was handled did not meet the standards I would expect from a Melia property. Given the disruption to our stay and the poor handling of the situation, I would appreciate it if you could consider appropriate compensation. I believe a partial refund, credit towards a future stay, or another goodwill gesture would be a fair resolution. I look forward to hearing from you and hope this matter can be resolved positively
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