Ensana Thermal Margaret Island

The staff are friendly, the rooms are spacious and clean, and the food is excellent. There is a huge breakfast buffet with fresh and delicious products, such as freshly made omelettes or fried eggs prepared in front of you according to your preference, and fresh red fruit juice. The spa facilities (thermal pools, aroma steam cabins, saunas and a heated indoor pool) and gym are amazing and well maintained. My booking included free access to all spa and fitness centre facilities and programmes, such as aquarobics in the pool or training sessions at the gym, as well as posimotherapy. I would recommend it as it offers good value for money. The staff were constantly cleaning and maintaining safety restrictions. In the evenings, wonderful piano and violin players accompanied the meals and drinks. The goulash soup and other dishes prepared by the chef were delicious. I would describe it as an "approachable luxurious experience". Although it is a four-star hotel, I felt like I was in a five-star hotel. It was the best spa experience I've ever had. I will definitely come back, as I felt welcomed, pampered and relaxed.

Disappointing experience In my opinion, this hotel is much more suitable for older guests, who make up the majority of the clientele. If you are looking for a modern atmosphere with a younger crowd, this is something to keep in mind. Unfortunately, the service was also very disappointing. When we checked in, we were given a room that had not been cleaned. This is completely unacceptable for a hotel of this standard. What was even more shocking was the situation at breakfast. Among the fresh fruit, there was a grapefruit covered in mould. We reported it to the staff, but no one even apologised. There was no apology for the dirty room either. Mistakes can happen anywhere, but what really matters is how the staff responds and whether they make an effort to resolve the problem. In our case, we experienced neither attention to guests nor even a basic apology. Unfortunately, the hotel did not meet our expectations at all, and the level of service was far below what we expected.

Dear Management and the Entire Team of Ensana Thermal Margaret Island, We would like to express our heartfelt thanks to the entire hotel team for making our two-week stay so comfortable and memorable. Throughout our stay, every member of the staff treated us with kindness, professionalism, and genuine care. We truly appreciated your attention to every request and your willingness to help. Our room had a bathtub with very high sides. Although we were kindly offered another room, we preferred to stay where we were. Instead, your staff thoughtfully provided us with a non-slip bath mat and a step stool, making it much easier and safer to use the bathtub. This was a wonderful example of your care for your guests. Thanks to your exceptional hospitality, we felt welcome and well looked after every day. Your attention to detail and warm attitude made our holiday truly special. Thank you for everything you did for us. We will remember our stay with great pleasure and will gladly recommend Ensana Thermal Margaret Island to our family and friends. We sincerely hope to return again in the future. With our warmest thanks and best wishes, Rimma Gorlovetsky

Lovely spa hotel that is nicely equipped and provides great value for money. 5 swimming pools, lots of treatment rooms and massage options. Staff is friendly and professional. The vibe is more upscale and luxurious suited more for adults than Kids