They dont tell you that they only give you 1hr to get to the car starting THE minute the plane lands. Knowing that from the time the plane lands you have to taxi to the gate, deplane, then have to go thru customs and pick up your luggage and that takes longer than one hour. They texted asking me to let him know when we were done with customs and then about 1 1/2 hr later while we were still in line waiting to get thru customs texted letting me know that our waiting time had ended and when I told him we were still not thru customs he said the company policy is 1 hr from the minute the plane lands. Being a company that picks up from the airport all the time should know 1 hour from the minute the plane lands is not a reasonable amount of time for a foreigner to get through customs. The driver was rude and said he couldnt wait that he had other pick ups scheduled. It took us 3 hrs to get thru customs and the whole time waiting i was on the phone with Viator letting them know the situation and they were trying to call the company to reschedule for later and they would not pick up. They called them about 6 times. We ended up having to use a ride share, Bolt, and then the company refused a refund. We had them scheduled for our return as well and they are supposed to contact 24hrs before to confirm time and place, they never did. I reached out to them and they never responded. No contact from them at all and we ended up using Bolt again because we had decided that we needed to go alittle earlier and we couldn't get ahold of them to confirm they were actuallexy going to show up.
About Activity
What's Included
Includes
- Private transportation
- Professional driver service
- All Fees and Taxes
- Air-conditioned vehicle
- 60 minutes waiting time for airport pick-up
Excludes
- Pick up in different Areas
- Meet & Greet
Departure & Return
Departure Point
- We provide the driver's contact information to our customers 6 hours prior to ride. 2 hours before the ride will send the specific meeting location to our customers. //Any changes or updates can be done at least 24 hours before the ride to the same drop-off areas// * Infant seats are available subject to availability not guarantee (ask for them at special request) *
Itinerary
2. Provide the following information: Full name, flight number, pick-up date and time, and phone number.
3. Save your voucher. Print it or save it on your phone.
4. 48 hours prior to your ride, you will receive your driver's contact info.
5. 24 hours before, we will provide you with the meeting point info to meet with your driver.
6. Meet your driver at the pick-up location.
7. Present your voucher and I.D. to the driver so properly driver can validate your voucher/ticket.
8. Each traveler is allowed a maximum of 1 suitcase and 1 SMALL carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs, or bikes) may have certain restrictions; please inquire with the operator prior to travel to confirm if your excess luggage is acceptable.
9. Please consider the storage capacity for luggage based on the number of passengers. For larger groups with larger items, multiple vehicles may be more appropriate.
Language Offered
Additional Info
Cancellation Policy
Reviews
Excellent experience. Very punctual and professional. Communication was great and the drive was smooth.
Amazing! Pick up was early and waiting for me. Easy to contact on WhatsApp. Quick and expedient friendly service. Thank you. Would highly recommend
DO NOT VISIT BELGIUM IN SUMMER 2026 if your entry is through Brussels airport, especially if you are arriving from non Schengen countries including USA, Canada, and Great Britain. WAIT TIMES TO GET THROUGH ENTRY SECURITY CAN TAKE SEVERAL HOURS, because of the new EES system. MANY PASSENGERS HAVE MISSED THEIR CONNECTING FLIGHTS, even with an "adequate" transfer time of two hours. Reports of up to 4-5 hours are not uncommon. JUST NOT WORTH IT. Choose another gateway airport. Nothing has been done thus far to alleviate the wait times. A VERY BAD SITUATION AND VERY BAD FOR REPUTATION OF BRUSSELS/BELGIUM.
Never use this company again. they acknowledged a phone number Change and called the wrong phone number seven times and left us stranded at the Brussels airport. Never use this company not reliable …terrible. We finally did talk to the person the driver they were extremely rude and more or less said not their problem. We prepaid this so we didn’t have to worry about trying to find our transportation from the Brussels airport to the hotel but wound up having to do that anyways. Extremely disappointed. Very rude Company.
Good service though the plane was delayed SIX times but the driver made every effort to ensure that I get quick pick up and smooth arrival though his working schedule was disturbed that day
If I could give 0 stars I would!! The tour vendor met us at the airport and told us they didn’t have room for any luggage, just for the 3 people we booked. He said we ordered a sedan, but nowhere on my booking did it show that. All I could see was a picture on the booking showing a picture of a van. He told me that it was better to take a taxi and then request a refund, which I did, and then it was denied!! I am not a complainer, and have never given a low review here before, but this is terrible service. I want my refund!!!
Reliable service. Good communication using What’s App on phone so we always knew where to connect. Comfortable and clean car.
Hamed was an excellent driver and was on time to pick me up. Highly recommended to engage this service.
The driver provided professional and courteous service! I will highly recommend a car and driver. Thanks.
Driver never contacted us in advanced and left. Delayed flight arrival and customs clearing along with baggage retrival
Our flight was cancelled, and we had to book another flight. We contacted the Viator agent, Elife Las Vegas, that we needed to change the time of pickup in Brussels. Understandably, they came back and told us that there will be an additional charge of $32 USD for making a change within 24 hours. We had already paid $121.30 USD for this 35 minute transfer. When we arrived in Brussels, we waited 20 minutes for the driver to show up. Then the most disappointing part was that we were picked up by a Cab - not a private car as advertised. This was the first time we booked a transfer with Viator, and we will not be using Viator for this service again.
Driver never showed up. Never even contacted me for my flight information so I reached out to the company with the information. I was left at the airport after paying for their services. I took a taxi which would have been cheaper than using this service. Unfortunately I had pre paid for their service and it has not been refunded.
Not quite the car shown in pictures or the limousine service described. Hamed did get us to our destination.
Very efficient and great communication throughout. Driver was excellent and drive safely. No issues.
Nice we rest drive he helped a l everything was smooth hetruied his best for us to ave the bat experience as well
If traveling from Brussels airport, you need one hour minimum to get through immigration so add that to your plans for booking a car. If you are scheduled to arrive at 8:40 am, request a car at least an hour later than your arrival time.
Monday through Friday 9 am to 7 pm EST
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