Thon Hotel Bristol Stephanie

Visited as part of an international group. The room was nice. I tried calling room service but no one responded. The gym is fine, as well as breakfast. My colleague’s experience was similar.

⭐ 1/5 – Extremely disappointing, especially considering the price I had genuinely been looking forward to this stay, but unfortunately it has turned out to be one of the most disappointing hotel experiences I have had. I paid almost €600 for a room with a private sauna, expecting the standard, cleanliness and service to reflect the fact that I had chosen and paid for a room above the standard category. Unfortunately, that was not my experience at all. The cleanliness was below what I would expect from a hotel in this price range, but what surprised me just as much was the complete lack of basic amenities and attention to detail. There was not even a single bottle of water in the refrigerator — the fridge was completely empty. No toothbrushes or other small amenities that might make a guest feel that some thought had actually gone into their stay. I am not expecting champagne, a fully stocked minibar or unnecessary luxury. But when you choose a more expensive room and pay almost €600, you naturally expect some basic touches that make you feel welcome and show that the hotel has thought about the guest experience. Instead, my overall impression was that everything had been reduced to the absolute minimum. It felt less like hospitality and more like an attempt to save wherever possible while still charging a premium price. The biggest disappointment, however, was the service. When I raised my concerns with the manager, I did not experience any genuine attempt to find a solution or improve our stay. The response was essentially that “unfortunately, that is just how it is.” That attitude was particularly disappointing. Good hospitality is not about everything always being perfect. Problems can happen anywhere. What matters is how a hotel responds when a paying guest is unhappy. You listen, show some understanding and make a genuine effort to find a solution. Unfortunately, I experienced none of that. Instead of feeling welcomed and valued as a guest, I was left with the feeling of: you have already paid, and this is simply what you get. This weekend was supposed to be something special, and this hotel experience has negatively affected the entire weekend. For almost €600, I expected significantly more — not necessarily in terms of luxury, but in cleanliness, basic amenities, attention to detail and, above all, hospitality. Had I known beforehand what the experience would be like, I would never have booked this room at this price. I am writing this review because I genuinely wish I had known these things before making my reservation. Based on my personal experience, I cannot recommend this hotel, and I certainly would not stay here again.

It is a perfectly lovely hotel. It is apparent that the building is older. The rooms are clean and lovely, though there are paint nicks and other cosmetic damage. There are antiquated features, such as obviously old locking mechanisms, but the rooms are clean and comfortable and have clearly been updated. We booked a room with a sauna. While the sauna is electric and not steam (which makes sense), it was clean and pleasant. It has great access to very easy and affordable public transportation, as well as great proximity to shops and restaurants. The breakfast is very good and the bar is quiet. EDIT: And then day after I added this review, they began updating and renovating the rooms. So please, don't let the "negatives" I listed influence you too heavily.

The hotel could benefit from some renovation in the bathrooms. The rooms are very spacious and modern, while the corridors feel a bit narrow. The mattress was extremely comfortable, ensuring a good night’s sleep. The rooms are bright and sunny, and come equipped with convenient amenities such as a coffee machine and an iron.