Friendly and service oriented staff. Good breakfast. The hotel seems a bit worn down, but all in all ok. The bed was comfy but the pillows were worn out and the hair dryer very inefficient. The fitness room was ok, but only one threadmill so best used outside peak hours. Convenient location for business - close to the EU institutions.
Beautiful hotel but I would expect complimentary water in the room for a 5* Hotel. I was charged €6 per bottle (0.5ml). Outrageous!! And when pointed out to the receptionist, she said I know it's not fair and shrugged her shoulders. That's not the service from a 5 star hotel!
Beautiful hotel, but service does not match the 5-star standard The Stanhope Hotel Brussels is very beautiful and elegant. The 24-hour reception is extremely useful, especially if guests have evening plans that run late. However, the attitude and professionalism of the staff absolutely do not match the standards of a 5-star hotel. Internal communication is lacking, and the way guests are treated during check-in and check-out is far from acceptable for a luxury establishment.
This is a fantastic hotel in North Brussels. A very high premium hotel but is a good price. The receptionist and concierge were very helpful upon my arrival give me full detail details of the location how to navigate the area of Brussels. My room is incredibly spacious with a separate toilet from the bathroom. Bed was extremely comfortable and the food was fantastic. There are no there are lots of eater places just outside the hotel should you not wish to dine there.
I can recommend this hotel without hesitation. Although my stay was short and I only had a brief meal at the bar, the overall impression was excellent. The restaurant appears to be high quality, and the wine selection is particularly good. The rooms are very spacious by European standards, especially for Brussels. The layout is well thought out, with a separate toilet, and a bathroom that includes both a bathtub and a separate shower, which is ideal for two people. There is also a well geard up Nespresso coffee machine, minibar, in-room safe, and the room is quiet, well furnished, and clearly well maintained. The bed is extremely comfortable, balanced between firm and soft, and there is a pillow menu available at check-in, allowing you to choose from different pillow types based on preference. The hotel offers several thoughtful extras, including free shoeshine service in the morning and free wifi without limitations. You can also easily work from these rooms as well. The wellness area includes a gym, a Finnish sauna, and an infrared sauna. The bathroom amenities are high quality (Molton Brown products), and bathrobes and slippers are provided. The design details are well executed, including the uniquely designed “do not disturb” and “clean my room” signs that fit the hotel’s overall aesthetic. The staff is consistently kind, professional, and helpful. Finally, the location is excellent. Overall, a very comfortable, quiet, and well-run hotel that I would happily recommend.
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