Availability
Description
pentahotel Brussels City Center is a 5-minute walk from the fashionable Avenue Louise and 20 minutes away from Grand Place by public transportation. The hotel offers spacious rooms and free WiFi throughout the property. The hotel rooms are bright and have air conditioning, coffee and tea facilities and a flat-screen TV. You can enjoy a free selection of new films and blockbusters in your room. For breakfast you can choose from a selection of hot and cold dishes. The fitness center offers a relaxing setting after a business meeting or a busy day of shopping. The bar serves Belgian beers and cocktails. The pentalounge provides a wide selection of international food and drinks. pentahotel Brussels City Center is a 5-minute car drive away from Brussels-South Train Station, which offers Thalys and Eurostar connections to international destinations. The surrounding area offers many restaurants and cafes. The Louise metro station is a 7-minute walk away. For security reasons, unaccompanied children under the age of 16 are not permitted to stay at our hotels. Guests aged under 18 can stay at a Pentahotel only if accompanied by a parent or legal guardian. Alternatively, they must provide a signed document confirming parental or guardian consent. This document should include: • Full name, date and place of birth, passport number, date of issue, and issuing office for both the minor and the legal guardian. • Copies of the passports of both the legal guardian and the minor(s). Failure to provide these documents will result in the refusal of the stay.
Facilities
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
staying at this hotel, and unfortunately, my experience has been very disappointing due to two major issues:
Severe Noise: The windows are completely not soundproof and face the main street, meaning every car, siren, and pedestrian outside can be heard loud and clear inside the room all night long. It is virtually impossible to get a good night's sleep.
Poor Air Conditioning: To make matters worse, the AC is not working properly and fails to cool the room adequately, leaving the space stuffy and uncomfortable.
If you are a light sleeper or value comfort, I strongly advise staying elsewhere. Very disappointed with the lack of proper insulation and climate control.
For me, a retro hotel with modern and eco elements in a dark design (lobby and corridors). Quite a pleasant, quiet hotel in the wider city center, great location - accessible by metro about 500 meters from Luisa station or by tram - stop about 80 meters away. The room was large enough and bright (two large opening windows). Our room was at the back, so it was very quiet. I don't know how it is with rooms facing a busy street where trams also run, but if soundproof windows were used, it would probably be ok. The bathroom was nicely designed, the room was clean except for the curtains, which could really use washing sometimes. There was a lot of dust on them at the top. The beds and floor were clean and fresh. The air conditioning worked perfectly. Breakfast was completely satisfactory, everything was fresh, a large selection and if you have an empty bottle you can fill it with eco water from the dispenser on the right behind the elevator. The staff was more or less helpful, younger people and women were nice, older men were a bit grumpy. For me, the hotel is suitable for both business trips and short stays for a city break. The price-performance ratio is good. I spent 5 nights there and if I return to Brussels, this hotel will be my choice.
Gym facilities ok.
Breakfast quite good, but still missing fried aggs and beans. Also breakfast should be served bit longer then 10am.
Service very welcoming.
Good modern TVs, but very few channels in English, to be exact only three with bad signal most of the time. No way to run Netflix or Prime.
No parking facilities, only expensive public parking.
Also fix the lifts as 4 people isn't enough, or for your tinny lifts it's too many if they have bags.
They cancelled my booking for the 30th of June today. Although they didn’t cancel it officially through booking.com, just sent an email so that I had to cancel it. They said there was “technical issues” which I understand they can’t control however not officially cancelling it though the booking method feels slightly off.
I had booked it to attend a specific event so have had to scramble around to find alternative accommodation which has resulted in me having to book somewhere 1.5 hours outside of Brussels due to the extortionate prices of trying to book an alternative hotel 6 days before the dates you want to go on & in the middle of BTS concert visitors.
Stayed here for a conference, so I didn't pay for the room myself. I didn't feel the hotel lived up to its 4-star rating. There were many small issues that, when combined, significantly decreased the overall quality of my stay.
The design of the rooms, corridors, gym, and toilets was very dark and badly lit, while trying too hard to be "cool," which I didn't find pleasing (though that is just my personal preference).
I was assigned a connecting room with a locked door to the next room, and I could hear absolutely everything happening next door. There is very little privacy if you get this type of room. I frequently get assigned this type of room in hotels, however this was the first time I felt, as if I was sharing the room with someone.
I appreciated being able to open the windows to let some fresh air in; however, the window seal was broken, making the room very cold and noisy. The poor little AC unit was absolutely not sufficient to heat up such a large room.
I also used the gym. It was small, but functional. Since there were no windows, the air was almost unbreathable. And there were random holes in the ceiling, that decreased the overall appearance of the space. On the plus side, I appreciated the wide variety of equipment, and the free apples provided as a workout snack.
I found it very odd that the hotel tries to be extremely ecological by not cleaning the rooms daily and removing in-room phones, yet still provides single-use stirrers for tea/coffee in the rooms and everywhere else. These could easily be replaced with reusable metal spoons for better sustainability and hygiene.
The hotel tries to shame you into using the stairs by placing "motivational" posters next to the elevators. Meanwhile, the elevators are incredibly slow and take a long time to close the doors (even when you press the close button). Worse, the floor of the elevator doesn't align properly with the building floor, so my colleagues and I constantly found ourselves tripping when stepping in or out. I did, however, really appreciate the express elevator that only runs between the ground floor and the 8th floor.
Since I stayed for a conference, we also used the meeting rooms on 8th floor. The lighting was very dim and flickering, making it almost unusable. The projector wasn't bright enough either, so if you were on the other side of the room, you couldn't see the details on the screen properly. This was the first time I've encountered these types of problems in a hotel event space, and the low quality caught me by surprise.
On the bright side, the staff was very helpful and always approachable whenever there was an issue. It was easy to ask for more tea for the room when I ran out. Additionally, the breakfast buffet was large and diverse. I found myself trying something different every day, and the food was very good.
