Park Inn By Radisson Brussels Airport

Shuttle to airport? This is not your hotel. I chose this hotel because they advertise a shuttle. When I arrived at the airport midday the hotel shuttle was not there. When I called the hotel. They said shuttle only runs in morning and evening. When I asked for ride as it is only a few miles away they recommended an uber quoting $6euro it was $21 euro and went higher up to $26 euro. When I arrived at the hotel they apologized but did not offer any concession like free breakfast/dinner I belive I got free water one bottle from the bar. Not impressed. Lots of construction. Ladies? Not safe how the rooms are laid out with elevators behind a door.

As a member, last minute check in the hotel at mid night. After the long flights, luckily met the staff ( lady ) on duty at night very nice and helpful. With a comfort rest and welcome drink. Back to London next day. The few hours rest is so important

Subject: Formal Complaint Regarding Staff Conduct and Shuttle Misinformation – [Check-in Date] Dear Hotel Management, I am writing to express my serious dissatisfaction regarding my recent stay at your hotel. While the accommodation itself was pleasant, the experience was significantly marred by the unprofessional conduct of your front desk staff during our departure. We were informed that the hotel provides an airport shuttle service. When we approached the front desk to inquire about transportation, the staff member on duty, Jean-Claude, failed to provide accurate or helpful information. Despite our arrival at the reception at 4:00 AM, “Jan Claude “simply instructed us to "wait downstairs" without explaining that the public airport bus actually departs from a street stop nearby. Because of this lack of guidance, we missed the 4:35 AM bus. Throughout this interaction, Jean-Claude was consistently distracted by personal phone calls, showing a complete lack of interest or concern regarding our travel needs. When I approached him again to ask for assistance after missing the bus, his response was dismissive, telling us to simply "wait for the next one." He failed to acknowledge that waiting for the next bus would cause us to miss our flight. Consequently, we were forced to scramble for a taxi at the last minute, which resulted in us missing our flight entirely. This situation was entirely avoidable had the staff provided basic, accurate information. I am deeply disappointed by the lack of professionalism and the disregard for guest welfare shown by your employee. I trust that you will investigate this matter, particularly regarding staff accountability and the information provided to guests about airport transfers.

After our flight was cancelled, my sons and I were accommodated at this hotel. Unfortunately, the entire experience was highly disappointing. First, we discovered there was no shuttle service available because it was a Sunday afternoon—something I only found out after calling the front desk myself. Upon arrival, the welcome was far from warm; the staff felt dismissive and curt rather than helpful. As for the room, it was quite rudimentary. While it seemed clean at first glance, the bathroom had a very foul, strong, and lingering smell of mold. Things got even worse when we went to the hotel restaurant for dinner. I found a large caterpillar in my salad. When I notified the waitstaff (who were already quite unfriendly), their reaction was incredibly nonchalant. I even overheard them talking to the chef, saying, "Apparently, there was a caterpillar in the salad," as if they didn't take it seriously. No one ever apologized to us or followed up on the incident. To top it off, checkout was a hassle. We had a budget allocated by the airline, but the hotel claimed it wasn't visible in their system, leading to an uncomfortable discussion between the receptionist and the restaurant staff right in front of us. Poor service, lack of empathy, and unacceptable hygiene standards. I would not recommend staying here.