Numa Brussels Royal Galleries

Absolute nightmare do not book here. First they make you check in with a super long pin that makes it incredibly inconvenient to get anywhere in the hotel. There is absolutely no staff to help you if you have any problems. I arrived to find I was put in an adjoining room with incredibly loud neighbors and then spent an hour going back and forth with customer service who didn't offer any compensation but offered to let me move into a different room for one night before moving back into the noisy room even though there was no reason to think I wouldn't have noisy neighbors the next night. There's absolutely NO soundproofing on this room, and there's no soap in the bathroom. All in all for €150 a night, stay absolutely anywhere else, this crappy Ai nightmare hotel is not worth your time or money. These people are scammers who should be ashamed.

I was so very frustrated by this hotel---they have pushed automation so far that they have made it a miserable experience for their guests. For me, the last thing that I wanted to do was struggle with an automated check-in that was giving me issues upon arriving after a long trip. The keypads are very hard to use with small buttons---the front door frequently wouldn't accept my code until I pushed it in a second, third, or fourth time. I know there are ways to reduce costs by using automation, but they have gone so far with automation that they have made it a horrible experience. They are in a really good location, but sadly they are pushing profits at the expense of a good stay for their guests, I don't plan to stay here again, sadly.

Lovely modern hotel. We booked very very last minute due to our other accommodation falling through. We found check in very confusing though as it's completely digital and the confirmation email hasn't come through yet from booking.com. The room was a really nice size and came with a comfy bed, big TV, lovely walk in shower and coffee machine. I think they do need some kind of reception though as we encountered a problem with the bathroom light - it wouldn't turn on unless the main light was on which was a problem in the middle of the night! TBF we contacted them by WhatsApp and they did offer to sort it out but we didn't want the disruption so we didn't follow it up. Lovely lobby area that you can sit in at any time with lots of seating and a pool table plus a room where you can pick up essentials if you run out e.g toilet roll. There are also lockers you can use which would have been really helpful but we didn't need them. A couple of improvements to check in process and having a small reception and this hotel would get 5 stars from me.

This was a great self-check-in hotel. I had some doubts when I first booked through their website, but the whole experience ended up being very smooth and straightforward. You can manage pretty much everything through the app, and the room is very high-tech. It feels like a mix between an Airbnb and a hostel, but with the comfort and privacy of a hotel — and I really enjoyed that concept. The room was surprisingly spacious, and the gym was also huge and well equipped. I really liked the modern, tech-focused approach of the hotel. The location is another big plus. It’s very close to Brussels’ old city centre and the train station, so there’s plenty to explore nearby and it’s easy to get around. Overall, I had a great stay and would definitely consider staying here again.