This was an ideal solution that saved us from carrying our luggage after checking out of the hotel. Since our flight wasn’t until the early hours of the next morning, we checked out the day before but weren’t sure where to store our bags during our last day exploring the city. Luckily, we found this service, which allowed us to leave our belongings securely, enjoy our final hours in the city, and then pick them up when we were ready to head to the airport. It was incredibly convenient and made our day much easier.
About Activity
What's Included
Includes
- Each guest is allowed up to 2 bags at the standard rate. Additional bags are charged at drop off.
- We offer daytime luggage storage only, available from 9:00 AM to 3:30 PM. Please plan accordingly.
- Our luggage storage facility is conveniently located just outside the Port of Vancouver
Excludes
- Overnight luggage storage is not available. All bags must be picked up by the end of the day.
- For guests with more than 2 bags, additional charges will apply and must be paid onsite.
Departure & Return
Departure Point
- Traveler pick up offered
Itinerary
Baggage Drop-off outside the Cruise Terminal:
1. Once you disembark from your cruise, head straight to the convenient baggage storage area located right outside the cruise terminal.
2. Present Your Voucher: Hand your voucher to the guest service agent to initiate the baggage storage process.
3. Receive Your Baggage Claim Ticket: You'll be given a Baggage Claim Ticket along with instructions for retrieving your items.
4. Enjoy Your Day: After dropping off your luggage, you're free to explore and enjoy your day without the burden of carrying bags around.
Baggage Pick-up at the Cruise Terminal:
1. Follow the Map: When you're ready to retrieve your luggage, use the map we will provide during drop-off to locate the storage area.
2. Present Your Claim Ticket and ID: Show your Baggage Claim Ticket and a valid ID to the guest service agent at the Day Storage location.
3. Pick-up Deadline: All bags must be collected by 4 PM. If not picked up then, they will be transferred off-site and incur extra fees ($75 per bag) for transportation and additional storage time.
4. Need Assistance?: If you have any questions or need directions, our team is just a phone call away to help you.
Language Offered
Additional Info
Cancellation Policy
Reviews
Really convenient, especially on the last day of a trip when you have a late flight after checking out of your hotel. I didn’t have to carry my bags around, which made it much easier to visit a few more places and do some sightseeing before heading to the airport. The price was very reasonable too. A really useful service and I’d definitely use it again when I am around.
If you are looking for a place to keep your luggage on your last day after you’ve checked out at the hotel, then this is just the right service. I could leave my luggage behind, pay a really decent small fee and then I can go anywhere I want till I need to get my luggage again. Super convenient so that you don’t have to lug around your luggage while touring the city on the last day. Highly recommended!
Operator couldnt provide luggage storage past 3:00. Paid for all day. Had to find alternate and have not heard from iperator nor have been refunded.
If you MISS this opportunity while in Van Couver it would be sad, they were awesome, Trolley ride amazing with their staff and they totally accommodated our needs on timing of luggage
We actually booked this through the hop on hop off bus tour company, so it was a little more expensive than doing it through Tripadvisor, but I was more interested indoing both hop on hop off bus ticket and baggage storage all in one shot. So we got the ticket for this at the same timewe got the ticket for the hop on hop off bus in Canada place after getting off our cruise ship. Our flight was 7 PM and we got off the cruise ship at 7 AM so wanted to kick around Vancouver for the day and not have to drag our luggage. This was the perfect option because it was right there inside Canada place. The location was right inside on the lower level near where you have to gothrough customs to get on the boats the attendant took our bags and did not charge me for my CPAP, which was awesome. He said they don’t charge for CPAP which was great because I didn’t wanna have to lug it around, but I use it every single day soit makes me anxious to part with it on vacation. The attendant told us to be back before 4 PM, which was perfect because that’s when were headed back to the airport. He gave us tags for our bags and we were off for the day getting back and picking up our bags was as easy as dropping them off. highly recommend. Would absolutely tell anyone looking for baggage storage for the day at the cruise terminal to use this. Super convenient and very friendly attendant.
We needed a place to store our luggage after our cruise and before our flight 15 hours later. This was the only option I found online pre-cruise. The ability to leave our luggage later than 4 pm would have been preferred. We found it difficult to locate the drop off location. There was no signage in cruise terminal and personnel there were not familiar with luggage storage by Gray Line. After calling provider we thought we had to go to “Flyover Canada” located within Canada Place but it was actually outside by the street which took us an extra 30 minutes to locate. The process was fairly easy after that and we retrieved our luggage safe and sound at 3:39, their recommended final pick up time. Be sure to get clear directions before arriving at cruise port if that’s your starting point.
Great service. Look for the luggage storage right after customs. No one seemed to know exactly where it was located in the terminal.
had to ask where the baggage drop was a couple of times although we were provided with a map. It was busy but we didn't have to wait too long. Collection was easy
A bit hard to find, there were 2 other storage companies in the Cruise Terminal. No one in the cruise terminal knew where to find the reps for this company. They were out on the street, not in the terminal.
They said they would be wearing a green hat red t shirt! No they wore yellow! Not outside the terminal where they stated they would be! I asked 7 other tour operators for help (they were more useful)! Finally found 2 of the tour operators from this company who were not in this place previously as had walked around for 1 hour 40! This was on a 4 ship cruise day, so it was carnage and with 4 cases trust me not at all what I wanted or needed! Shoddy operation! Do not use!
Baggage drop is outside the terminal building. A little hard to spot. But once we found the red umbrella, the luggage exchange and the hop on/off tram tickets obtained, it was straightforward. 2 hours for a full tour. Grant was amazing. So much knowledge and full of fun and laughs. As we were at the end of the season only 2 trams were operating. But it was clear how often they would be at each stop. Great guide, beautiful city, amazing weather. Perfect end to our holiday before heading to the airport. We would highly recommend the Canadian Trolley company and their bagged storage
Dropped our bags off right after our cruise and spent the whole day sightseeing without worry. Everything was safe and waiting for us when we got back.
The directions in the app sent me to the cruise terminal. There was no one at the trolley stop to pick up the luggage. We waited about 10 minutes and no one showed up so we asked information. Information sent us across the street from the cruise terminal about a block away. We got there and looked around but there was no one under the trolley stop umbrella again so we walked back a block to the cruise terminal again and found a couple of people helping passengers. They sent us back across the street around a block and there was a young man under the umbrella who helped us with our luggage. We spent around 45 minutes just looking for them. He had not been there before and explained that he had to go over to the main office and that’s why he wasnt there when we got there. He also explained that Sundays when cruise ships were coming in they could not be in the location right outside the cruise terminal. The app should explain that there is a different address on Sundays so customers don’t get the run around while they are hauling 150 lbs of luggage. The trolley stop attendant was great and did everything he said he was going to do after we finally found him. Only four stars because of our run around.
Our bags were stored securely while we spent the day exploring Stanley Park and Gastown on the hop on hop off trolley bus. Quick service, friendly staff, and very reasonable prices. Highly convenient for anyone visiting Vancouver before a cruise.
Booking was simple and the process only took a few minutes. Our bags were safely stored while we enjoyed the city. Would use again.
Safe, clean, and reliable storage. We had a late flight and a whole day to see the town, and no bags to carry because of this service!
Dropped off our luggage right after disembarking. The staff was super friendly and the location was perfect. Made our day of exploring in Vancouver so much easier.
We had a full day to explore Vancouver after our cruise and didn’t want to drag our bags around. This storage service was easy and secure.
All information online has different time frames then what workers tell you for pickup and drop off. Very hard to find people that work there also.
It was a great service. Arrived very early in Vancouver and we couldn't check-in at the hotel yet. Left our bags there so we could tour the city. So glad didn't have to carry our bags around all day. Price was very reasonable too. Will definitely use it again next time I'm here.
Had time to kill after getting off our cruise ship. This service was so easy to use, and the staff gave us great local tips too. Coming off a cruise with a whole day ahead, we were thrilled to find a storage spot so close to Canada Place. Bags were kept secure and staff were awesome.
I had a late flight and wanted to check out Stanley Park without carrying my roller bag. Their storage location was secure and easy to access.
We had a few hours between our cruise disembarkation and our flight, and this luggage storage was a lifesaver. Easy drop-off, friendly staff, and right downtown.
Very good, safe and secure, nice staff. It was difficult to find, instructions were very vague. In the ‘how to get there’ section was a general map and address. Both were wrong. It should have said, leave cruise centre. Look for Hop on Hop off trolly staff, outside, blue hats, red polos. ! Once we found them was like clockwork.
I struggled to find this storage after purchasing tickets in advance. I did eventually find staff and found out that you give your luggage to them and they take it approx 10 minutes away to a storage office, when you want your luggage back you ask them to fetch it for you. I did not feel comfortable using the service as I wanted to go sightseeing before my cruise and was concerned I wouldn’t be able to find a staff member and retrieve my luggage in time. I ended up paying a hotel next to the terminal to store our luggage. think it should be made clear that the storage facility is not next to the terminal.
Terrible experience. No idea where to take luggage, they said someone would be outside and wasn’t. Complete waste of 50 minutes. Stored in hotel for cheaper price in the end.
Excellent service! We booked a reservation to stow our bags the evening before getting off the cruise ship. We found the staff outside of the cruise terminal at Canada Place easily. ViPul was fabulous with helping us add an extra bag outside of the reservation. Both staffers could not have been more kind and helpful. We enjoyed our day in Vancouver with a revisit to the Marine Building and a leisurely stroll through Van Dusen Gardens. We told the staff we would be back at 3:00 pm and our bags were waiting for us. I highly recommend the Great Canadian Trolley Company for the baggage stow service as well as their touring services. We had a great day with no worries about the safety of our bags.
Signed up just to give my remarks regarding this. They were extremely courteous and the service was pretty much exactly what we needed. Just wanted to recommend this since I did not see a lot of previous remarks and thought it was a bit of a shame.
Great.. We spent most the day walking around parts of town and needed a place to store our valuables somewhat close to the different spots we wanted to check out.
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email
