The Georgian Court Hotel has a great central location, and our room was spacious and comfortable. However, the overall experience did not fully meet our expectations. The reception service felt rather impersonal and not particularly welcoming. More importantly, we were disappointed by the hotel’s communication regarding the complimentary bicycles. The website refers to bicycles included in the hotel price, which naturally suggests that guests have access to more than one. In reality, there is only one regular bicycle available, while the two e-bikes come at an additional cost. We felt this was misleading and should be communicated more clearly. Overall, a decent hotel with a good location and spacious rooms, but there is room for improvement in service and transparency.
Georgian Court Hotel Bw Premier Collection
Address: 773 Beatty StreetAvailability
Description
Facilities
Reviews
Fancy, clean hotel with old school charm. They have a good infrared sauna on the second level. The hotel room was simple and comfy. They have a lemonade slushy machine in the lobby that was tasty. Steps away from the Vancouver Whitecaps soccer stadium. Classy establishment. Highly recommended.
Excellent location. Close to Rogers arena, shopping and lots of great restaurants. Cleanliness should be reviewed by owner or CEO or even managers on site. When we arrived, the TV and bathrooms lights were on. The bathroom smelled like urine (not sure if this is the smell of the cleaning agents they use cause we assume that they clean the rooms before somebody checks in). The tables were dusty. We can see dusts all over when you turn the lights on. Staff were ok. We did not have to communicate with them as much. For the price, please consider cleanliness, please.
We had a wonderful stay and would absolutely stay here again. The hotel was exceptionally clean, well-maintained, and very comfortable. Every staff member we interacted with was friendly, welcoming, and genuinely helpful. They went out of their way to be accommodating and made the entire experience seamless from check-in to check-out. The location was great, and the overall atmosphere of the hotel was relaxing and inviting. One thing I would highly recommend is adding the breakfast voucher. The breakfast was excellent, convenient, and a great way to start the day. Overall, a fantastic experience with outstanding service. Highly recommend this hotel to anyone looking for a comfortable and stress-free stay.
We walked into our room and found a gift with a little note. I thought it was for us. It however was not. It was from the last occupant of the room. We went down to the front desk to complain that the room had not been cleaned. The person at the front desk desk offered to go up and remove the “offending item”. I could have done that myself. I wanted a clean room. After over 20 minutes the front desk person came back and gave us new key cards to a downgraded room. This room must have been the worst one in the entire hotel. It was right next to the stairs and we heard every single word of every conversation all night long. The room had damage and was either poorly fixed or plain neglected. As you can see there is very obvious damage to the chair beyond what I would expect to find in a hotel of this supposed calibre. The detachable shower head was cracked and spraying water in every direction. I had to hold it together in order to shower. Also pictured is damage to the ceiling that was poorly repaired. It’s nice that there is filtered water and ice available. It would be even better if they actually worked. The tiny little stream takes over 5 minutes to fill the supplied bottles. We took a look at our credit card statement and see that we were charged for our original room not the downgraded one. I’m glad we pay close attention as we were not given a receipt at check out. The person just took our keys and have a nice day since the computers were taken. I wouldn’t expect this treatment at a Motel let alone a four star establishment. I wouldn’t recommend this hotel to anyone unless they want a truly disappointing experience.
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