Doubletree By Hilton Kamloops

My stay was absolute perfection, and the room was unbelievably clean and spotless. A special thanks to Joey at the front desk for her exceptional service. After a terrible trip into town she immediately made me feel warm, comfortable and relaxed. I highly recommend anybody to stay here and will be staying here again when I come back to Kamloops! My stay isn't even over yet but I had to get this 5 stars all the way around rating in!

This was one of the worst Hilton experiences we’ve ever had. We stayed overnight on our way back home after a long journey. We were exhausted and simply wanted a clean, comfortable room where our family of three could get some rest. When we requested a king bed, we were told that one room was available and that it was a room sometimes provided to guests with accessibility needs. However, we were never told that it had a much lower bed or that it did not have a bathtub. These are important details that should have been clearly explained before we accepted the room. The way this was communicated felt misleading and deceptive. The room itself was unclean, and there were leftovers from a previous guest still in the refrigerator. The bed did not feel clean either, and the room had a strong smell that reminded us of a hospital. If the room is not suitable for a family of three, the hotel should clearly explain the room’s limitations before offering it as an option. We were too tired after our long journey to argue or make a big issue out of it. We decided to just sleep and leave in the morning. We had breakfast included with our room, but my son and I specifically requested avocado and paid extra for it. Unfortunately, the avocados were completely unripe and practically inedible. This made an already disappointing experience even worse. Overall, the cleanliness, room condition, communication, and breakfast experience were all far below what we expect from Hilton. This was one of the worst Hilton experiences we’ve had and a very disappointing stay.

Absolutely an epic FAIL. As an exclusive Hilton customer, I dont expect a lot....but. After driving 8 hours & checking in. The host told me that the bar & restaurant will open at 1800. Came down to the lobby at 1815. Closed, the restaurant hostess said that she cant serve alcohol as she was under 19 years of age, as well as her colleague. However she did say that the bartender would be here in 3 minutes. After waiting 45min. I took an Uber elsewhere. You really need to step up. I'll never stay at this property again. I will also advise my colleagues to pass on this property as well...FIX IT.

The room is good overall. The beds were soft, sleeping in it is like sleeping in clouds. The room was clean. We really appreciate the housekeeping team’s hard work. However, one of the receptionists didn’t look in their work mode. And I hope there were some heads-up about parking fee and breakfast.