It’s been a lovely stay at this hotel and my family loved the buffet breakfast. We arrived on 28th July and left on 30th July (room 706). The room was comfy with air conditioning and unfortunately due to work commitments was unable to stay for a few more days. Hopefully we will visit again next summer, in particular to enjoy the buffet breakfast! Please appreciate the hardworking efforts of the staff managing cleaning and catering/dining room duties. As they strive hard to keep customers happy. Room 706 was nice, tidy and comfortable. And staff arrived later (room service) to freshen the room again. The staff greeted us with a warm welcome when arriving and sent their best when it was time to leave. Overall it’s been a memorable stay at this hotel. Until next summer………
Leonardo Hotel Bristol City
Address: 3 Temple WayAvailability
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Facilities
Reviews
Hotel was lovely - clean and modern and in the perfect location. All staff were friendly and helpful, especially Andrea who went above and beyond for my birthday! Food and drinks were excellent and good value! We had a brilliant stay and will definitely return.
Highly recommend. Clean rooms, plentiful breakfast and lovely staff. And just a short 10 minute walk from Temple Meads train station and an easy walk to the centre of town. The room was facing a busy road but this had no impact on sound, it was lovely and quiet.
Rooms were not what I expect for a four star hotel. We got the deluxe room, which we paid to upgrade to, but there are no tea or coffee making facilities in the room and the bed was pretty hard. We then asked for a late checkout and were told we’d be charged for that, fair enough that wasn’t so much of a problem. We called room service for extra towels and that took over an hour to come. We had finished by that point. We spent our third night in the Hilton Garden Inn down the road, where we got an extremely comfy bed with tea and coffee making services and late checkout for free at a cheaper nightly price. Also don’t get the breakfast it was nearly inedible. I’ve had much better breakfast at a Premier Inn. Which by the way has a better room if you get a premier plus with an espresso machine and a special make-up mirror and the bed is always comfy. Save your money and go to Premier Inn or Hilton. Location is amazing though if you’re not bothered about any of the above.
This review is long overdue as 5 stars was more than deserved for the amazing team at the hotel. My wife and I stayed last month for a couple of days whilst in the city for a theatre show which coincided with my birthday. The hotel is fantastic value, was clean and all staff were incredibly polite and helpful (more on this shortly..) The breakfast buffet had plenty of selection and we had no complaints with the quality of the food. Also really appreciated the chilled Oat milk available for coffee. Whilst all of the staff we dealt with whilst staying were brilliant, from the reception team to the young gents working the breakfast area.. The real shining customer service came after we had left! Me being an idiot when leaving forgot to check our room safe and only realised 40 minutes into my drive back north that I had left my iPad! I called the hotel and the lady who took my call noted my details and got back to me within 10 minutes saying they had retreivaed the tablet and over the following days I emailed and arranged with a few people the best way to get this couriered back to me. Within 3-4 days I had the ipad back and was most grateful for the help. I can only commend the team again and greatly appreciate each and every one of them. I sadly do not have all the names but I believe the selection below are just some of the fantastic people who I dealt with: - Cheyanne - Kiowa - Valentina - Julia - Amy - Roi Again, hotel fantastic, staff fantastic, would have no hesitations about coming back! My only tiny criticism which isn't the hotels fault I imagine is parking isn't brilliant as there is a huge car park right outside but I don't think any of it is available for hotel use which is a shame.
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