The Spa Hotel

My husband and I got married at Spa Hotel in 2023 and loved it, we had already stayed in 2021 and since getting married there we stayed with our daughter at 11 months old and we plan to come back again for our next anniversary. It's such a lovely hotel, nice rooms, 2 restaurants to choose from, spa facilities included, and great location to explore. Would highly recommend a visit.

The stay was Meh. Staff were generally friendly and attentive. We had tp drag our bags upstairs via a lift at the opposite end of the property, which was a bit of an effort. In common areas the hotel looks well maintained. In the guest areas not so much. Carpets have seen better days, halls stairwells looking a bit tatty. The bedroom we had on the second floor in a mid priced room was spacious and largely functional, however there were some gripes. The wall lamps had no shades, the toilet required multiple attempts to flush and the TV in the room was Hacked so kept changing channels. We took video of the TV ghost. For the first time I can remember in any hotel stay of any rating our room didn't have any fridge, I've stayed in shacks in outback Australia with a fridge! Bed was big and comfortable. Aircon in the room also worked well. As we were staying for over another week we asked to change rooms. The first room we were offered was an 'upgrade,' the room had green forest wall paper and the smell of room certInly had forest floor vibes. The next room was much better, however aircon was broken and toilet wasn't fixed properly to the floor. Food is not bad to pretty good.

This hotel is a beautiful old building. And because of that it does have it's quirks. But that only adds to the charm. The decor is great and the majority of rooms are recently decorated. The staff are what makes this place stand out for me. I stay there 3 nights a week every week, and when you walk in, you are greeted by huge smiles and genuine interest in hiw your day went. Everyone who works here goes out of their way to make you feel welcome. I would definitely recommend.

⭐⭐⭐⭐☆ Overall, we had a really enjoyable stay. The hotel and grounds are absolutely beautiful, the spa facilities were clean and relaxing, and every member of staff we came across was friendly and welcoming. There are a few areas that could be improved. Breakfast service was quite slow, and although the hotel knew about our dietary requirements before we arrived, the options for halal and/or gluten-free guests were very limited. Our room was lovely, but the shower was poor, which was a bit disappointing following such a nice spa experience. We also tried to book afternoon tea before our stay, explaining our dietary requirements, but were told the person dealing with bookings was at lunch and would call us back. Unfortunately, we never received a call, so we missed the opportunity to book it. Overall, it’s a lovely hotel in a beautiful setting with great staff. I’d just like to see better catering for different dietary requirements and a little more attention to service, as it would make a big difference to the overall experience.