Just come home from a few days break in Brighton, we choose the Charm Boutique for many reasons and were not dissapointed in any way whatsoever. Reception staff were excellent, room was way more than expected and the breakfast was one of the best I have ever had. There was even a robot vacuum cleaner in the room.... Will not hesitate to come here again.
The Charm is an amazing place to stay.The rooms are very spacious and very clean.Staff very professional, friendly and welcoming always giving outstanding service.We were in room 21 which was a lovely big room but I found four flights of stairs difficult.After speaking to the receptionist she was able to allocate us to room 4 which had been vacated that day. This is our third time staying in the Charm/sea spray hotel.we would recommend this place 100-%.We will definitely be staying there 2027.Thank you to all staff for making our stay enjoyable.
This was my first time staying here. And though a good 20 minute walk from the conference centre where I attended Sunday to Thursday I didn’t mind the walk but next time will look at taking a bus as there is a bus stop literally opposite the hotel. Was such a beautiful and luxurious experience. The bedroom was equipped with air conditioning, a safe, mini fridge iron and iron board, some sort of a robot, automatic water filter and tea coffee making facilities. The bedding, towelling and carpet etc was luxurious and clean. The shower too was powerful brilliant. The only thing is they don’t offer extra toiletries like shower cap or lotion etc. The breakfast was amazing. Something for ever including vegetarian options and dairy free etc. The only downside with the breakfast was that breakfast is a bit late and with a 8am start that meant I had to rush to make 9am conference but next time I’ll consider public transport. Other than this a lovely hotel that I’ll highly recommend. The staff were all polite friendly and professional especially Lily and Mihaela.
Definitely not a five-star hotel, very overpriced for what you get. The first sign was the worn and stained carpet in the reception area. The rooms are ok but very basic - there were chunks missing from the paint, dents in the tables, stains on the bed cover, the ba worn and the mirror lights didn't work. Our room was cold and the radiator did nothing, even though we were told it was on a timer. They had to bring up a radiator for us to plug in. The kettle and coffee maker had no plug near them, so ended up having to put them on the floor. The noise from the plumbing was very loud, we could hear other rooms flush their toilet and clear speaking from rooms around us. Beds were old and mattress overly bouncy, pillows not firm or comfortable. If this was a 3 star (or pushing it, a 4 star) hotel I'd accept that. I've stayed in less expensive hotels in London city centre that were of a much higher quality. Didn't use the spa so can't comment on it. On the plus side the location is very good.
The Charm Brighton is one of my favourite hotels, we try to come here at least once a year. The rooms are very clean, welcoming and cosy and the breakfast and service is also great. It’s literally a 2 min walk to the beach. The only negatives this time is that the radiator heating is controlled so it is not on at night or during the day which can make the room a little cold.
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