Holiday Inn Brighton Seafront, An Ihg Hotel

Disappointing overall for a 4-star hotel. The rooms are small and poorly soundproofed, the carpets are old, and the whole property feels dated and run-down. The AC did not work during our entire 5-night stay – and older Google reviews suggest this has been an issue for months. Breakfast had a decent variety, but the overall quality was mediocre. One hygiene/service issue was particularly disappointing: our toddler had a small accident on the bed, and we discovered that the mattress in our family room had no waterproof protective cover, so the liquid soaked directly into the mattress. We also noticed several existing stains on the mattress itself. For a family room in particular, we would expect proper mattress protection. We informed reception and asked for the bedding to be changed. When we returned from our day trip, this had not been done. After calling reception again, fresh bedding was eventually brought to the room, but simply left for us without any offer to change the bed. We therefore ended up changing it ourselves. On the positive side, the staff were generally friendly, and the play corner near the breakfast area/reception was very convenient and genuinely useful when travelling with two little ones. Overall, there were some positives, but the hotel did not meet the standard we would expect from a 4-star property.

We came here for the fawlty towers comedy dining show, and I have to say I was pleasantly surprised by it all! The location is perfect, you are literally on the seafront and within easy walking distance of most of the attractions. The parking was superb for us as we parked our car in the underground car park and just forgot about it as it was perfectly safe there and we could walk everywhere. The staff were very helpful amd attentive and as for the fawlty towers experience all I can say is I have never laughed so much in a long time.

We recently stayed here and overall had a lovely stay. The hotel was clean, the room was comfortable, and all of the reception staff we spoke to were genuinely friendly, welcoming and made us feel at ease throughout our visit. The only reason I’m not leaving a full 5-star review is because of how our accessibility concern was handled. We had informed the hotel in advance that my cousin is a wheelchair user, but when we arrived we were allocated a standard room where she couldn’t access the bathroom. She had to use the accessible facilities two floors down instead. It wasn’t until we raised the issue that we were told there might be an accessible room available later if another guest didn’t need it. I understand that accessible rooms may need to be booked specifically, but I was disappointed that this wasn’t explained to us at check-in, despite the note on our booking. I also felt that the response when I raised the concern lacked understanding. Aside from that issue, we genuinely enjoyed our stay. The staff were kind and welcoming, and we appreciate everything else the hotel did to make us feel comfortable. I hope this feedback helps improve the experience for future guests with accessibility needs.

Just wanted to say thank you for an amazing stay. You were having an IT change at the front desk so were issues at occasions but were handled brilliantly with customer care in mind. I particularly want to thank you Dawid and Seren for helping. I was travelling with a wheelchair mum and family so thanks for being so flexible with rooms. Rowan for helping me with three always hungry and demanding ladies. All the other staff too. we look forward to staying again.