Lovely place to stay, location is great too about a 5 minute walk to Bournemouth beach/pier. We really enjoyed the swimming pool, jacuzzi, and sauna. The breakfast is great here too £17.50 each for full English buffet, great quality food, coffee machine is good too. Friendly staff and allowed us to hold our luggage before and after check in/out. Always helpful and provided extra towels for swimming. Would definitely stay again. Thank you.
In September, after my grandmother’s passing, we had to cancel our booking for the Christmas holiday she was looking forward to. The hotel did not return our deposit, and was unable to accomodate our request to use the deposit for a smaller set of rooms. If this were communicated kindly, it would be one thing, but they were quite terse considering the circumstances that led to us needing to change plans. Stars added because we enjoyed our stay in years past.
Basic rooms could do with an update...Great breakfast
Very comfortable bed assistant manager great at his job continuously working and looking after the guests
Stayed here for 2 nights and had an overall good experience. As previous reviewers have mentioned, the rooms are a little outdated and could really do with some freshening up. For example, our rooms had marks on the walls which need to be painted over, a cobweb in one of the corners and some quite old-fashioned furniture. It didn't look quite how it was advertised on Hotels.com! However, the rooms were quite spacious and did have all the basic amenities required for a pleasant stay, including air conditioning. A note regarding accessibility, we were staying on the top floor of the lodge and the building only had 1 very small lift, with only really enough space for 1 person and 1 suitcase. The main hotel amenities (breakfast, restaurant, spa, pool) were all in the main building and were all to a great standard (there is more detail about these areas in my review on the Connaught Hotel main building). Overall. I would recommend this hotel for it's convenient location in Bournemouth, spa facilities and value for money. My main area for improvement would be freshening up and modernising the rooms a bit.
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