Hilton Bournemouth

The room was perfect, enjoyed a very relaxing spa day. Finished it off with an extravagant experience in the dining area. The food was delicious and the bar service was superb especially Josh and Robin, very excellent service. Thankyou will definitely be returning x

The Hilton hotel is outstanding and l like how the 2 receptionists received us with warm smiles and laughter. Rabat to support us in our needs. It was a wonderful experience through out our stay. However, l did not know that l have to request for bathing robes and slippers before it will be brought to your room. This will be good to inform the guests at reception on arrival, so that the will be aware.

I had a wonderful stay at the Hilton, and I want to give special recognition to two outstanding members of staff. Mitra at reception was absolutely amazing—so welcoming, kind, and professional from the moment I arrived. She went above and beyond to make sure everything was perfect and was always happy to help with a smile. Her exceptional customer service truly made my stay even more enjoyable. I’d also like to thank Petro from housekeeping, who was incredibly kind, thoughtful, and helpful throughout my stay. The room was always spotless, and Petro’s attention to detail and warm, friendly attitude did not go unnoticed. Both Mitra and Petro are a real credit to the Hilton. Their dedication, kindness, and willingness to go the extra mile made a lasting impression. Thank you both for making my stay so memorable!

All a bit tired….. I was treated to a spa afternoon and full body massage by my partner. The Good….. The service was great from the staff who looked after us. Massage was fantastic The Not so Good….. Before our treatment we took advantage of the other facilities (pool, sauna, steam room etc). A lot of these facilities were out of service or in need of maintenance: 1. A lot of the lockers were broken; 2. Sauna was out of service; 3. Bubble pool was not operating properly with some jets working and others not; 4. Shower heads and lights in the shower cubicles blocked or not operational (a simple limescale removal of the shower heads would have fixed these, but some fittings were just loose (one has a bolt hanging from the ceiling); 5. Generally everything seemed a bit tired and in need of a refresh. Hence overall experience was a little disappointing (despite good service and massage). This wasn’t up to Hilton expected levels for service. More “Fawlty Towers” quality of facilities. Someone needs to come in and get a grip of the spa area to fix what appear to be some long standing issues.