Captains Club Hotel

Superb anniversary weekend! Lots of lovely little touches that made the weekend very special. A reserved parking spot with our name and number plate when we arrived, the welcome chocolates on the bed wishing us a happy anniversary, the excellent restaurant manager brining us extra drinks and dessert at dinner - all made this a really special weekend. On top of this the food was lovely, all the staff were all so friendly, helpful and welcoming (especially the restaurant staff, they all worked very hard, but always had a smile) and we were very fortunate to have the spa pool and sauna to ourselves for an hour. The only minor issue was the constant noise in the bar and dining area - made conversation a little difficult at times. Might need some soft furnishings or something to absorb the noise. The room was very comfortable (with a lovely walk-in shower) very nice to have good AC, and a lovely view of the river which always had lots of activity to watch. Overall an excellent weekend, and we will certainly be back!

Having stayed here previously, my wife & I chose the hotel for our Golden Wedding Anniversary family gathering. The river-facing suites were just what we wanted & the welcome was excellent, as were the follow-on arrangements for later arriving family members. They all loved their rooms. We were a little disappointed that the bar & lounge were off-limits for our family celebration due to an organised event taking place. However, staff managed to put three tables together for our party of 8 in the adjoining dining area. All of us enjoyed our food & drink choices throughout our stay. I would like to mention the housekeeping staff who refreshed our rooms with great care & to a high standard. They are a credit to the hotel. The Captain's Club remains one of our favourite hotels.

Another lovely night's stay at the Captains Club. My sister and I live locally but my sister has anxiety and mobility problems. All staff made us feel so welcome and relaxed they couldn't do enough for us. A special mention for the exceptional service we received from Marcell in the restaurant. The whole ground floor is on a level surface with no steps and is ideal for anyone with mobility problems. My sister felt comfortable and relaxed sitting on the patio reading her book and enjoying a pint while I tried out the spa area. The spa area itself was fairly small with a jacuzzi and hydrotherapy pool however I had it to myself for the hour I spent there so it wasn't a problem. The ceiling could have done with a lick of paint! The lady on the spa reception was friendly and knowledgeable and explained how things worked. Altogether a very relaxed and pampered overnight stay. With the weather as it was and the views from the umbrella shaded patio area it was the perfect place to be. We'll be back again.

So have stayed at captains club 3 times, room 112, room 115 and room 116. 115 is a corner room with great view very big great. 116 unfortunately there was a bit of a odour like someone may have been sick on the bedding. It made the night sleep a bit tricky for me as very sensitive to bad smells. But usually its been really good. Also no biscuits in the room this time disappointing.. Food is always brilliant very good we have always enjoyed. Breakfast is lovely. Spa is abit small but we've had good massages there. We had our wedding party in 2021 there was very good service. Over the years service has dropped abit with spillages left & me tidying it so no customers or staff injured themselves.