Hotel Bologna Airport

Rooms were clean and customer service was excellent. Francesco helped us book a cab to Piazza Maggiore for our party of 10. Before our check in we were able to reserve a shuttle with the hotel to the airport.

Horrible customer service. I booked a room because my travel dates were set. Got notified there was an issue with my passport, so I have to change the dates. I did purchase a non-refundable room, however, I have an option to change the dates (hotel approved). They would not work with me at all. Explained I had unexpected passport issue and they could care less. They aren’t losing the money. The trip is over 2 months away AND I was trying to change the dates so I don’t lose more money. This place clearly doesn’t care about customers.

I stayed several nights at Bologna Airport Hotel and genuinely enjoyed the experience. The hotel has plenty of space for business meetings and medium-sized events, yet it still felt relaxed and comfortable after long days exploring downtown Bologna and competing in the tournament arranged at the hotel. I had lunch twice at the hotel restaurant, and both meals were good. Special mention goes to the tiramisu — dangerously good and absolutely worth trying, even if you already told yourself “just coffee today.” The hotel bar also serves a very enjoyable Spritz, which felt like the perfect traditional Italian aperitivo after a busy day. Getting to downtown Bologna is easy thanks to the local bus line stopping nearby. Unless you are in a major hurry, I highly recommend the bus over a taxi — especially when the taxi ride costs more than ten times the price of the bus ticket. Your wallet will thank you. Within walking distance there is also a shopping mall, and with a bit more walking you can reach the legendary Ducati Museum. Be warned though: visiting the museum may suddenly create a very convincing argument that maybe you actually do need a new motorcycle after all.

Tried to cancel this as I am meant to go at the end of may and due to the worlds circumstances wanted to cancel the holiday, now I understand it being non-refundable but due to everything I thought there would be met with some understanding especially with the risk of flights and risk of being stranded instead I was met with the below "Dear Sir, you choose our NOT refundable rate, you can cancel the reservation with penalty." The cancellation fee is the whole payment with no wiggle room Frankly their lack of understanding is a joke, if this is there conduct to someone who isn't even there I wonder what their "service" is like to someone staying at the hotel