The room when I arrived to the hotel had a very strong smell like cigarrates , or something stronger. I was traveling like for 12 hours, i was very tired, I fall asleep, when I woke up the smell still was there. i went to order some food for my family that was coming to stay there too, then i went back to the room hoping that the smell were gone, but nothing, my 15 years old daugther has really bad allergies, so I went to informed the front desk stuff and the answered that I received was that I should report it this earlier, I ex[lained them why did i wait but they insisted that it was my fault. They did not resolve my problem, I paid for a room that i could not sleep, because I moved to one to share a bed with one of my family members. Now I received a notification that i got a second charged from this hotel for food that it was paid already. The stuff manager was very rude and not very polite . The hotel is very dated and the stuff very rude.
Embassy Park
Address: Calle 24 Avenida La Esperanza 44a-79Availability
Description
Facilities
Reviews
Nice change of pace. Its an older, but still elegant hotel. The staff was very formal and accommodating. There was a steward who carried my bags to our room, and taught us how everything worked (tv, ac, movies, etc). There is also a gym, sauna (wet & dry), along with a jacuzzi on the top floor. Overall a great stay. Recommended if you value nice service in a relaxing, tranquil environment.
Good hotel, with nice rooms. Nothing out of extraordinary. The breakfast was ok. I think that the highlight of the hotel was the shower. Very good, good pressure, good temperature. It is somehow close to the airport and to the American Embassy. Staff was kind and It was a good experience overall
My stay at the hotel was disappointing due to a significant billing error. Upon check-in, the staff attempted to charge me double the agreed-upon rate of 500,000, which was confirmed at the time of my reservation. The incorrect charge of 1,000,000 was alarming and required my immediate attention. I had to intervene and request that they honor the original agreement. After discussing the matter, they eventually corrected the charge to reflect the initial rate. While I understand that mistakes can happen, an error of this magnitude is concerning. I hope that the hotel will take steps to ensure the accuracy of their billing processes to prevent similar issues in the future.
This hotel will not respect your reservation!! They did not respect mine which was confirmed. I had to find a place right there on the spot at 9pm in Bogotá which as a traveler you’ll know what a nightmare this is. And they still had the audacity to try to charge my credit card the next day. Ridiculous!!!
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